UM Mail Policies
Return to the UM Mail Support Page

In addition to the Acceptable Use Policies, the following policies also apply to UM Mail accounts.  

Click on a category for further information.


Who is Eligible to get a UM Mail Account?

Faculty, Staff, Students and Affiliates with active UM Accounts are eligible to get a UM Mail account.  

Click here for more information on how to request a UM Mail Account. 


Can I change my UM Mail Address?

Except in rare circumstances, once a UM mail address has been created and assigned it cannot be changed.


How long do users have access to their UM Mail Accounts?

Students

In general, for students, the Center for Information Technology Services guarantees access to their UM Mail Account for 1 year after they graduate or 1 year after their last registered course. 

After 1 year, a student may lose access to their UM Mail account at any time.  

Faculty, Staff, and Affiliates

Once faculty, staff, or affiliates are no longer associated with the University of Maryland, Baltimore, the Center for Information Technology Services will disable access to their UM Mail account.   

Click here for information on what you need to do to prepare your mail account before you leave campus. 


When are UM Mail Accounts Deleted?
When a user’s UM Directory account has an ‘inactive’ status for more than 90 days, the UM Mail account will be deleted.  

Click here for more information on when a UM Directory account is deactivated. 

When a UM Mail account is deleted:
  • Any mail forwarding configurations will be removed, the UM Mail system will not forward messages sent to the UM Mail address
  • Any auto-reply messages will also be deleted
  • Any messages sent to the UM Mail address will be returned to sender as ‘undeliverable’
  • Any messages saved in the account will be deleted
  • Any contacts saved in the Address Book will be deleted