myUM Mail Frequently Asked Questions (FAQs)
Return to myUM Mail Support Page

Getting Started

Using myUM Mail

Troubleshooting

Email Client Configuration



Getting Started

Q:How do I complete the email registration form? 
A:

The myUM Email Registration form is used to request a new myUM Mail email account for faculty, staff, and affiliates. 

Applications will be processed within 1 business day, from the time the application is received. Applicants will be contacted when the account is ready.

Please click here to download a copy of a myUM Email Registration Form. 

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Using myUM Mail

Q:What are the message limits, policies, actions, etc for campus mail servers?
A:

The following limits and policies apply to the CITS maintained systems:

  • IronPort (handles mail at the campus network gateway)
  • GoogleApps@Umaryland (student email)
  • myUM Mail (faculty, staff email)
  • Campus Exchange 2007 Environment (hosting several schools and campus departments and divisions)

NOTE: Email servers managed by individual schools will have different limits, policies, and actions.

 

IronPort

GoogleApps@UMaryland

myUM Mail

Campus Exchange 2007 Server (CITS hosted)

Anti-Virus

Anti-virus rules - infected message

Drop attachment and replace with text message

Quarantine message, no notification sent

Quarantine message, no notification sent

Drop attachment and replace with text message

Max message size to scan

30MB

30MB

30MB

30MB

Block/Allow lists

Blocked attachments

*.bat, *.cmd, *.com, *.cpl, DELETED0.TXT,
Deleted Attachment Report.txt, *.exe, *.inf, *.js,
Photos.zip, photos.zip, *.pi, *.pif, *.reg, *.scr, *.vb, .vb?

Same as IronPort

Same as IronPort

Same as IronPort

Blocked subjects

none at this time

none at this time

none at this time

none at this time

Message Size Limit

Max message size

30MB*

30MB*

30MB*

30MB*

* Users can send large email attachments using the Accellion Secure File Transfer Appliance.  Click here for more information about Accellion.

Q:How do I access the myUM Mail system? 
A:

The URL for the myUM Mail system is https://webmail.umaryland.edu.

myUM Mail can also be accessed through an email client such as Outlook, Apple Mail, or Thunderbird.  Instructions on how to configure these email clients are found on the myUM Mail support site

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Q:What is my myUM Mail username and password? 
A:

myUM Mail uses myUM Authentication.  Users should log into myUM Mail with their UMID and password. 

For more information about your UMID and password click here.

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Q:How do I reset my password for the myUM Mail system? 
A:

You can reset your myUM password from the myUM Account Management site (https://directory.umaryland.edu). 

For more information on changing or resetting your myUM Password, click here.

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Q:How do I find out how much space my email account is using?
A:

You are allotted 2GB of storage space for your myUM Mail account.  To check to see how much space you are using, log into myUM Mail.  Quota Usage is shown on the left site of the page. 

If you do not see the “Quota Usage” status bar, try changing the display theme for your account.  To change this, click on “Options” and then “Display Preferences”.

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Q:I’m about to graduate or leave the University.  What do I need to do to prepare my myUM Mail account? 
A:

The myUM Mail account is not a ‘for life’ account.  Click here for more information about myUM Mail Policies such as when myUM Mail accounts are deactivated or deleted.

Before you leave campus, we suggest that you notify your contacts and update any accounts or email lists that are still using your myUM Mail address to communicate with you. 

Here are some suggestions on how to make this transition easier.

Set up an Auto-Reply message that notifies senders that you will not be using this address after you leave campus.  Click here for instructions on how to do this. 

Use an email client and POP3 to download your saved messages. Click here for instructions on how to do this.  

Set up Absolute myUM Mail Forwarding to automatically forward messages to another email account.  Copies of forwarded messages are not stored on the myUM Mail server.  Click here for instructions on how to do this.

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Troubleshooting

Q:I set up myUM Mail to forward and keep a copy, but a copy isn’t kept in myUM Mail! 
A:

Log into the myUM Account Management site and see if you have Absolute myUM Mail forwarding set up.  If you do, the myUM Mail system will not be able to keep a copy of your messages.

Here are instructions on how to stop Absolute myUM Mail Forwarding.  

  1. Log into the myUM Account Management Site
  2. Click on the link “myUM Mail Forwarding Address” 
  3. Click on the “Stop Forwarding” button 
  4. Click on the “Continue” button

Click here for instructions on how to configure your myUM Mail account to forward mail and keep a copy of messages.

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Q:People cannot reply to the messages I send from the myUM Mail website!
A:

If people cannot reply to the messages you send them from the myUM Mail website, it is possible that your “reply to” address is not configured correctly in your myUM Mail profile.

  1. Log into myUM Mail and click on the “Options” icon.
  2. Select the “Personal Information” link.
  3. Ensure that your University email address is entered in the “Reply To” field. 
  4. Click on the “Submit” button to save changes.

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Email Client Configurations

Q:What is the difference between IMAP and POP (POP3)?
A:
IMAPPOP (POP3)
Keeps your messages on the myUM Mail server.
Messages are downloaded to your computer.
Must stay connected to the myUM Mail server while reading/sending messages.
It’s not necessary to stay connected while reading messages.
Since messages are stored on the myUM Mail server, they count against your quota.Since messages are stored on your computer, they do not count against your quota.
You can read and manipulate mail in any folders in your account.
You cannot access mail from any folder in your account other than your Inbox folder.
Messages can be arranged in folders on the myUM Mail server, which are then available from any location.
You can manipulate messages and folders on your computer at any time (even when disconnected).  However, those folders are not available elsewhere.
Since messages are stored on the myUM Mail server, they are still accessible through other IMAP mail clients or myUM Mail.Once messages are downloaded to your computer, they are not longer accessible from other locations or myUM Mail.

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Q:What are the basic server settings for myUM Mail? 
A:

Here are the basic server settings needed to access your myUM Mail account through an email client.  Visit the main myUM Mail Support site for step-by-step instructions on how to configure some of the more popular email clients.

Server NameAuthentication & Port Number
IMAP (Incoming Mail Server)imap.umaryland.eduSSL, Port 993
POP3 (Incoming Mail Server)pop3.umaryland.eduSSL, Port 995
SMTP (Outgoing Mail Server)smtp.umaryland.eduTLS (if available), Port 25 or Port 587

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Q:How do I access myUM Mail using an Android phone? 
A:

Motorola has published an excellent guide for configuring the DROID phone to access email accounts.  

We recommend using an IMAP connection so your messages are stored on the campus server instead of your phone.

Click here to access the basic server settings you will need to access your myUM Mail account.

Click here to access the guide published by Motorola.  

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