| myUMB Mail Frequently Asked Questions (FAQ's)
Return to myUMB Mail Support Page Questions about myUMB Mail Q: | What is the difference between IMAP and POP3? | | A: | IMAP | POP (POP3) | Keeps your messages on the myUMB Mail server. | Messages are downloaded to your computer. | Must stay connected to the myUMB Mail server while reading/sending messages. | It’s not necessary to stay connected while reading messages. | Since messages are stored on the myUMB Mail server, they count against your quota. | Since messages are stored on your computer, they do not count against your quota. | You can read and manipulate mail in any folders in your account. | You cannot read mail from any folder in your account other than your Inbox folder. | Messages can be arranged in folders on the myUMB Mail server, which are then available from any location. | You can manipulate messages and folders on your computer at any time (even when disconnected). However, those folders are not available elsewhere. | Since messages are stored on the myUMB Mail server, they are still accessible through other IMAP mail clients or myUMB Mail. | Once messages are downloaded to your computer, they are not longer accessible from other locations or myUMB Mail. |
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| Q: | What are the basic server settings for myUMB Mail? | | A: | Here are the basic server settings needed to access your myUMB Mail account through an email client. Visit the main myUMB Mail Support site for step-by-step instructions on how to configure some of the more popular email clients. | Server Name | Authentication & Port Number | IMAP (Incoming Mail Server) | imap.umaryland.edu | SSL, Port 993 | POP3 (Incoming Mail Server) | pop3.umaryland.edu | SSL, Port 995 | | SMTP (Outgoing Mail Server) | smtp.umaryland.edu | TLS (if available), Port 25 |
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| Q: | I am missing email folders in my myUMB Mail account! How do I get those email messages back? | | A: | If an entire email folder is missing from your myUMB Mail account, you may need to subscribe to that email folder. Here are basic instructions on how to subscribe to folders in myUMB Mail: - Log into myUMB Mail (https://webmail.umaryland.edu).
- Click on the Folders icon at the top of the screen.
- In the "Unsubscribe/Subscribe" section, search for your missing Open Webmail Folders.
NOTE: DO NOT SUBSCRIBE TO FOLDERS WITH NAMES THAT START WITH '.' THESE ARE NOT EMAIL FOLDERS. - After you have subscribed to your missing folders, click on the "Inbox" icon at the top of the screen. You may need to refresh the page for the folders to appear in the Folders List on the left side of the screen.
If the folder you are missing is not found in the list, please contact the ASC Help Desk. Back to Top |
| Q: | How do I reset my password for the myUMB Mail system? | | A: | You can reset your myUMB password from the myUMB Account Management site. If you do not know what your current password is, select the option “Forgot Password” and verify your identity by answering the secret question. Once you answer the question correctly, select the “myUMB Password” link on the left-side of the screen to enter a new password for your account. If you cannot log into the myUMB Account Management site, please contact the ASC Help Desk. Back to Top |
| Q: | How do I find out how much space my email account is using? | | A: | You are allotted 2GB of storage space for your myUMB Mail account. To check to see how much space you are using, log into myUMB Mail. Quota Usage is shown on the left site of the page. If you do not see the “Quota Usage” status bar, try changing the display theme for your account. To change this, click on “Options” and then “Display Preferences”. Back to Top |
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| I set up myUMB Mail to forward and keep a copy, but a copy isn’t kept in myUMB Mail! | | A: | Log into the myUMB Account Management site and see if you have Absolute myUMB Mail forwarding set up. If you do, the myUMB Mail system will not be able to keep a copy of your messages.
Here are instructions on how to stop Absolute myUMB Mail Forwarding. - Log into the myUMB Account Management Site
- Click on the link “myUMB Mail Forwarding Address”
- Click on the “Stop Forwarding” button
- Click on the “Continue” button
Click here for instructions on how to configure your myUMB Mail account to forward mail and keep a copy of messages.
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| Q: | People cannot reply to the messages I send from the myUMB Mail website! | | A: | If people cannot reply to the messages you send them from the myUMB Mail website, it is possible that your “reply to” address is not configured correctly in myUMB Mail.
- Log into myUMB Mail and click on the “Options” icon and then the “Personal Information” link.
- Ensure that your University email address is entered in the “Reply To” field. Click on the “Submit” button to save changes.
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Questions about the transition between UMnet and myUMB Mail | Q: | How do I access the myUMB Mail system? | | A: | The URL for the myUMB Mail system is https://webmail.umaryland.edu. myUMB Mail can also be accessed through an email client such as Outlook, Apple Mail, or Eudora. Instructions on how to configure these email clients are found on the myUMB Mail support site. Back to Top |
| Q: | How do I move my email account from UMnet to the new myUMB Mail system? | | A: | At this point, all eligible personal accounts have been prepared and are ready to be moved to the new myUMB Mail system. This does not include departmental, non-personal, or distribution list accounts. If you have not moved your email account yet, please go to http://www.umaryland.edu/helpdesk/myumbmigration.html for instructions on how to migrate your email account. Back to Top |
| Q: | I’ve upgraded my UMnet account. What do I need to do now? | | A: | If you haven’t already, go to https://webmail.umaryland.edu and log into your myUMB Mail account. If this is your first time logging in, the system will ask you to enter your name, email address, and reply to email address. If you have been using the UMnet system, you may also need to subscribe to your old UMnet email folders so they show up in the Folders List. Click here for instructions on how to subscribe to email folders in myUMB Mail. Back to Top |
| Q: | I’ve migrated my account but I am missing email folders that I had in Open Webmail! | | A: | If you do not see the folders you had created in Open Webmail, you may need to subscribe to them in myUMB Mail.
Here are basic instructions on how to subscribe to folders in myUMB Mail: - Log into myUMB Mail (https://webmail.umaryland.edu).
- Click on the Folders icon at the top of the screen.
- In the "Unsubscribe/Subscribe" section, search for your missing Open Webmail Folders.
NOTE: DO NOT SUBSCRIBE TO FOLDERS WITH NAMES THAT START WITH '.' THESE ARE NOT EMAIL FOLDERS. - After you have subscribed to your missing folders, click on the "Inbox" icon at the top of the screen. You may need to refresh the page for the folders to appear in the Folders List on the left side of the screen.
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| Q: | I’ve migrated my account. What do I need to do so I can check myUMB Mail through an email client? | | A: | After you migrate your account, you will need to update your email client configurations. In general you will need to: | Update the user name and password | Enter your myUMB ID and password. This is the same username and password you use to access your account from https://webmail.umaryland.edu. | | Update the incoming email server | Change the incoming server from umnet.umaryland.edu to the new myUMB Server name: | Server Name | Authentication & Port Number | IMAP | imap.umaryland.edu | SSL, Port 993 | POP3 | pop3.umaryland.edu | SSL, Port 995 |
| | Update the outgoing email server | Change the outgoing server name from umnet.umaryland.edu to smtp.umaryland.edu Set the client to also use authentication for the outgoing server, it can use the same authentication as the incoming server. |
More detailed instructions for configuring email accounts to access myUMB Mail are listed on the myUMB Mail support site. Back to Top |
Last Updated: 09/14/2009 at 01:15:11 PM | | |
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