IT Help Desk

I need help with:

- Accounts

- Getting Started

- How-to Guide

- Network

- Phone / PDA

- Purchasing Software

- Systems

CITS Homepage

IT Help Desk

As part of the Center for Information Technology Services (CITS), the IT Help Desk provides support to faculty, students, and staff for all Enterprise (campus-wide) applications.

IT Alerts Firewall Upgrade Our internal firewalls require an operating system code update. Due to the version we are upgrading to we will be required to completely shut down and restart the firewall modules to ensure compatibi... [more] eUM Raven Down for Daily Batch Processing eUM Financials Down for Daily Batch Processing eUM HRMS Down for Daily Batch Processing

Latest Tips

Phishing Warning

You should NEVER send passwords via e-mail. The university's information technology staff will NEVER need or ask you to send your password, or ask you to go to a website to verify your account.  For more information about Phishing click here. 

GoogleApps@Umaryland Account
To access your GoogleApps@UMaryland account click on http://gmail.umaryland.edu. GoogleApps@UMaryland uses myUMid Authentication (login with your myUMid and Password). For more information about myUMid Authentication, including information on how to customize your myUMid, click here. For more information about GoogleApps@UMaryland click here. 

Accessing myUM Mail
To access your myUM Mail account click on http://webmail.umaryland.edu. myUM Mail uses myUMid Authentication (login with your myUMid and Password). Click here for more information.

eUM Electronic Timesheets
Exempt and non-exempt (hourly) employees and their supervisors and payroll representatives have started using the Electronic Timesheet system.  Click here for training and information. 

Be Media Wise
Please click on the following icon for information about the lawful use of copyrighted materials on UM’s computing networks and in UM facilities, as well information about the consequences of illegally uploading, downloading, and sharing music, games and movies.

Training Resources

Information about training resources for eUM Systems, COEUS, SIMS, Electronic Timesheet Support, Microsoft Office and more...

The CITS Enterprise Systems Training Enrollment Database enables you to self-register for any of roughly twenty live, instructor-led training sessions on various aspects of administrative systems that you might need or want to use as part of your job. To view a tutorial on how to reserve a seat in a training session of your choice, click here. Otherwise, enroll in your desired class directly at the ETG Training Enrollment page.