| ASC Help Desk
As part of the Assistance and Service Center (ASC) in the Center for Information Technology Services (CITS), the Help Desk provides support to faculty, students, and staff for all Enterprise (campus-wide) applications including: | | Click here to view online support documentation for all Applications and Services supported by the ASC Help Desk. |
IT Alerts
| Notice to all Portal, eUMB, COEUS, and ERS users: |
| The eUMB Portal, HRMS, Financials, Raven, COEUS, and ERS applications will be unavailable from 6:00 am to 2:00 pm on Friday, November 27th in order to accommodate routine scheduled system maintenance. |
| eUMB Raven Down for Daily Batch Processing |
| eUMB Financials Down for Daily Batch Processing |
| eUMB HRMS Down for Daily Batch Processing |
IT News Blackboard has moved to myUMB Authentication!
On July 28, 2009, the Campus Blackboard system joined the host of campus systems utilizing the myUMB ID for authentication. For more information about this change click here. Accellion Secure File Transfer Service
The Accellion Secure File Transfer Appliance provides faculty and staff with a secure way to send large files to recipients both inside and outside of the University. Click here for more information about Accellion.
Accessing Office 2007 Files
Office 2007 files can be accessed (using Office 2003 or an older version of Office) once the Microsoft Compatibility Pack has been downloaded and installed. Click here for instructions.
Updating Campus Contact Information
Campus contact information can now be updated by faculty, staff and affiliates. Faculty & staff may also update their emergency contact information. Click here for instructions.
Support Links Online Support Documentation … Support documents and FAQs for Applications and Services supported by the ASC Help Desk. | Training Resources … Information about training resources for eUMB, SIMS, COEUS, Microsoft Office and more... | | Email and Blackboard Account Applications… Download and print an application for a myUMB Mail or Blackboard account... | Other Help Desks … Link to contact information for other Help Desks and IT Support Groups on campus... | Exchange 2007 Email Help... Tips for effective email management, instructions on accessing your account remotely using Outlook Web Access, and more... | Helpful Links - Link to other websites such as the HS/HSL Library, Open Webmail, myUMB Portal, and more... | Frequently Asked Questions … A collection of FAQ's for the products and services we support... | End User Documentation … Helpful guides to commonly used procedures in Microsoft Word, Excel, Outlook and more... |
Help Desk Contact Information ASC Help Desk Contact Information | Phone: 410-706-HELP (4357) | Office Location: Health Sciences & Human Services Library | Fax: 410-706-4191 | Room: LL06
| | Email: help@umaryland.edu | Street Address: 601 W. Lombard Street, Baltimore MD 21201 |
The ASC Help Desk is available to assist users via phone, email, fax, or walk-in visit from 8:00 am until 5:00 pm, Sunday - Saturday. CITS will be staffing a limited second shift support for critical systems (Monday to Friday 5:00 pm to 10:30 pm). Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email to help@umaryland.edu. Support staff will check the voice mail messages and notify appropriate staff members. They will also follow-up with the caller to confirm that the message was received and recorded.
The Help Desk will be closed on the following days:
| | | Thurs, Nov 26 | Thanksgiving | | Fri, Nov 27 | Thanksgiving | | Fri, Dec 25 | Christmas | | Fri, Jan 1, 2010 | New Year’s Day |
For questions relating to any of these services, please contact the ASC Help Desk.
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