IT Help Desk Contact Information
Other Help Desk
Office Hours (Weekdays & Weekends)
Monday - Friday the IT Help Desk is available to assist users via phone, email, fax, or walk-in visit from 8:00 am until 5:00 pm.
Saturday & Sunday the IT Help Desk is available to assist users via phone and email from 8:00 am until 5:00 pm.
After Hours Support (Monday to Friday 5:00 pm to 10:30 pm)
CITS will be staffing a limited second shift support for critical systems (Monday to Friday 5:00 pm to 10:30 pm). Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email to email@example.com. Support staff will check the voice mail messages and notify appropriate staff members. They will also follow-up with the caller to confirm that the message was received and recorded.
Holidays and Office Closings
The IT Help Desk Holday and Office Closing schedule is listed below:
|May 27, 2013||Memorial Day||Closed All Day|
|July 4, 2013||Independence Day||Closed All Day|
|September 2, 2013||Labor Day||Closed All Day|
|November 28 - 29, 2013||Thanksgiving||Closed All Day|
|December 25, 2013||Christmas||Closed All Day|
|January 1, 2014||New Year's Day||Closed All Day|
Please contact the IT Help Desk for questions relating about these services.