IT Help Desk Contact Information

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Contact Info

Email:
Phone:
Fax:
Street Address:
Office Location:

Room: 

Email Us
410-706-HELP (4357)
410-706-4191
601 W. Lombard Street, Baltimore MD 21201
Health Sciences & Human Services Library
540 

Office Hours (Weekdays & Weekends)
Monday - Friday the IT Help Desk is available to assist users via phone, email, fax, or walk-in visit from 8:00 am until 5:00 pm.

Saturday & Sunday the IT Help Desk is available to assist users via phone and email from 8:00 am until 5:00 pm.

After Hours Support (Monday to Friday 5:00 pm to 10:30 pm)
CITS will be staffing a limited second shift support for critical systems (Monday to Friday 5:00 pm to 10:30 pm).  Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email.  Support staff will check the voice mail messages and notify appropriate staff members.  They will also follow-up with the caller to confirm that the message was received and recorded. 

Holidays and Office Closings
The IT Help Desk Holday and Office Closing schedule is listed below:

November 27, 2014Thanksgiving DayClosed All Day
November 28, 2014Thanksgiving BreakClosed All Day
December 25, 2014Christmas DayClosed All Day
January 1, 2015New Years DayClosed All Day

Please contact the IT Help Desk for questions relating about these services.