IT Help Desk

I need help with:

- Accounts

- Getting Started

- How-to Guide

- Network

- Phone / PDA

- Purchasing Software

- Systems

CITS Homepage

IT Help Desk Contact Information			Other Help Desk Contact Info
Email: Phone: Fax: Street Address: Office Location: Room:	help@umaryland.edu 410-706-HELP (4357) 410-706-4191 601 W. Lombard Street, Baltimore MD 21201 Health Sciences & Human Services Library 540

Office Hours (Weekdays & Weekends)
Monday - Saturday the IT Help Desk is available to assist users via phone, email, fax, or walk-in visit from 8:00 am until 5:00 pm.

On Sundays the IT Help Desk is available to assist users via phone and email from 8:00 am until 5:00 pm.  The IT Help Desk is available for walk-in visits from 11:00 am to 5:00 pm.

After Hours Support (Monday to Friday 5:00 pm to 10:30 pm)
CITS will be staffing a limited second shift support for critical systems (Monday to Friday 5:00 pm to 10:30 pm).  Users can report critical problems by leaving a voice mail message at 410-706-HELP or sending an email to help@umaryland.edu.  Support staff will check the voice mail messages and notify appropriate staff members.  They will also follow-up with the caller to confirm that the message was received and recorded. 

Holidays and Office Closings
The IT Help Desk Holday and Office Closing schedule is listed below:

Please contact the IT Help Desk for questions relating about these services.