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Frequently Asked Questions (FAQs)
Blackboard
Communications & Networking Questions
HS/HSL E-Resources Internet Explorer 7.0 Iron Port Mediasite Meridius
Outlook 2003 Mail Calendar myUMB ID myUMB Portal SURFS Telecommunication Questions UMnet General Questions UMnet Passwords UMnet E-mail Other Popular Questions Browsers Email
Blackboard
A. There are 3 different usernames and passwords used with the Blackboard system, depending on what you need to access: For Blackboard Courses:
Your username will be your UMnet ID (i.e. auser001). Your initial password will be your student ID number including the '@' sign or your Social Security Number without dashes. For UMB1One Card Access:
Your username is your 14-digit customer number located on the upper-right hand corner on back of your UMB1One Card. Your password is your myUMB ID (directory) password. Click here for more information about your myUMB ID password. If you log in with your 14-digit customer number, you will not have access to Blackboard courses. For Effort Reporting Training Courses:
Your username is your 6-digit employee ID number. Your password is your myUMB ID (directory) password. Click here for more information about your myUMB ID password.
If you cannot log into Blackboard, or have a question about your Blackboard username or password, contact the ASC Help Desk. Back to top
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A. Once you have logged in to Blackboard, click on the link for 'Personal Information'. Then click on the 'Change Password' link. Enter your new password and click on the 'Submit' button. Back to top
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A. Please note that most Blackboard courses are not accessible by student until the first day of the semester. If you are looking for the course before the first day of class, it may not be visable yet. If it is after the first day of classes, check to see if your instructor is using Blackboard. Not all courses have a Blackboard component. If your instructor is using Blackborad and other individuals in the class can see the course, check with the instructor to see if you have been added to the Blackboard Course. Back to top
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| | A. Occasionally students may encounter authentication problems when trying to access online library resources through links in Blackboard. After clicking on the link in Blackboard students are asked to log in, but the system will not accept their Barcode Number and Last Name. To access online library resources, open a new web page and go directly to the Health Sciences and Human Services website http://www.hshsl.umaryland.edu. Click on the option for “Faculty, Staff, and Students”. Links for E-Reserve, Journals, or Databases are listed under the “Quick Links” section on the left side of the page. Click on the link for the resource you are trying to access. When you try to access a protected resource you will be asked to authenticate with your Barcode and Last Name. For more information about accessing library resources off-site, please go to http://www.hshsl.umaryland.edu/resources/eaccess.html. Back to top |
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Communications & Networking Questions | A. There are few steps to the installation process. First, you must contact the Information Services Department of the your School. They will get some information from you and forward your request to Communications. We will come out, get the exact location of the jack, and do a written estimate. Once you receive the estimate, sign it, put the account number on it, and fax or mail it to Telecommunications (X68556 or HSHSL Rm 230) for the installation. If the estimate includes the activation by Communications, we will activate upon completion. If the activation is to be done by the School, please give them a call after the jack is completely installed. For activations, please contact the School's Information Services Department. If Communications is your Information Services department, use our Cabling/Activation Request Form. Back to top
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| A. If you are a part of the School of Nursing, Baltimore Student Union, Administration and Finance, or the Health Sciences/Human Services Library, you can use our DHCP Request Form. If you are a part of any other school or department, you must first contact the Information Services department in your school or department. Back to top |
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| A. For voice services, please contact your local administrator. For data services, please contact the Information Services department in each school, or Communications. Back to top |
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| A. Please contact the Information Services Department of your school. Back to top |
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| A. No. If you are connected to the campus network, no other domain name (.com, .net, .org, etc) can be registered. Back to top |
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HS/HSL E-Resources A. As of June 19, 2006 the proxy server is no longer required to access the electronic databases and journals from offsite locations. The UMB1One Card barcode will be used for authentication purpose. Back to top
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Iron Port | | Why did I receive an "IronPort SPAM Quarantine Notification" email? | | | The reason you are receiving an IronPort Spam Quarantine Notification message periodically is because the UMB Campus anti-SPAM filter has received emails addressed to you, and it suspects that the message may be SPAM email. The purpose of this system is to reduce the amount of unsolicited SPAM received in your Inbox. Please follow the link in the email message to review the email messages quarantined by IronPort. At times legitimate email messages may be quarantined. Users have the ability to release these messages from quarantine and add them to a Safelist.
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| | | 14 days or until the email is released or deleted, whichever comes first. Back to top |
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| | | No. Once emails have been deleted from quarantine, they cannot be retrieved. Back to top |
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| | | You are allotted 500 entries total to use in either your Safelist or Blocklist. Back to top |
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| | | No. Users are only allotted 500 entries to use in either their Safelist or Blocklist. We suggest mainly using these entries for your Safelist. Spammers will often change the email address they are using to send SPAM, or spoof the email address they are using. As a result, adding an email address to your ‘Blocklist’ may not stop future SPAM. Back to top |
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| | | Unfortunately, because of technological constraints, there is no way to transfer users’ Meridius Allow-lists to their new IronPort Safelists. Similar to Meridius, users have the ability to add emails and domains to their Safelist. Click here for instructions on how to find the email address currently in your Meridius Allow-list Click here for instructions on how to add email addresses to the IronPort Safelist. Back to top |
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| | | Occasionally, the IronPort System may not block a SPAM email message and that message will be delivered to your email Inbox. If you receive a SPAM email in your Inbox, first determine whether it is SPAM email or just a bulk email message from a legitimate vendor. If you have determined that a message is unsolicited SPAM email, find the email headers for the message and forward the message with email headers to spam@umaryland.edu. If you receive multiple and continuous SPAM messages from a specific email address or domain, you may want to add that email addresses to your Blocklist manually. (Click here for instructions on how to block an email address). Please note that spammers will often change the email address they are using to send SPAM, or spoof the email address they are using. As a result, adding an email address to your ‘Blocklist’ may not always stop future SPAM. Back to top |
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| | | Most likely your email address has been ‘spoofed’. Spoofing an email address is similar to writing a different return address on an envelope. It appears as though the letter or email was sent from a different address. If the messages sent with your spoofed address are undeliverable, you may also receive the bounce back error messages stating that a message could not be delivered. Spammers can ‘harvest’ email addresses from many different public locations such as public web pages or online directories. Viruses or Spyware can also infect a computer and harvest email addresses from address books stored on that computer. If you suspect that your computer has a possible virus, download updated virus definitions, run a virus scan and notify your System Administrators. Back to top |
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| | | Unlike the Meridius System, the IronPort Safelist cannot be set to allow all messages through its scan. The level of SPAM email filtering is set by the Email Administrators for each email domain on campus. If you believe that the SPAM filtering level for your email domain is too strict or lenient, please contact your Email Administrator. Back to top |
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| | | The IronPort system will generate a quarantine folder for each email address that receives SPAM email. Even though you may use a primary address such as auser001@umaryland.edu, you may also have a secondary address such as auser@school.umaryland.edu that delivers email to the same inbox. When you access the email quarantine, check the upper-right corner of the page to see from which email address IronPort is quarantining messages. Back to top |
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| | | It is possible that IronPort quarantined email sent to a distribution list. The corresponding Quarantine Notification was also sent to that distribution list’s email address, which is then received by all the members of the distribution list. When you access the email quarantine, check the upper-right corner of the page to see from which email address IronPort is quarantining messages. If it was sent to a distribution list, it is possible that another member in that list has already checked and either deleted or released the messages in quarantine. Back to top |
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| | | The Meridius system will not be deactivated until all users are moved from Meridius to the IronPort system. Until the conversion process is complete, some users may receive quarantine notifications from both systems. Also, during the transition, different campus email domains will be converted at different times. If you normally receive mail at two different email addresses, you maybe receiving an IronPort quarantine notification for one address and a Meridius notification for the other until all domains have been converted. Back to top |
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| | | The two systems use different algorithms to determine if a message is SPAM email. One of the main differences is that the Meridius system tended to quarantine bulk email messages regardless of their source. The IronPort system is set to allow the delivery of bulk email from legitimate sources, to prevent valid emails from being detained in quarantine. The two systems also manage emails from blocked senders differently. IronPort will also place emails from senders on your Blocklist in quarantine. Meridius does not put the message in quarantine. Meridius blocks the message and sends and error message to the sender informing them that their message was blocked. The IronPort system is also capable of using different levels of SPAM email filters for different email domains. One domain can use a filter with very strict SPAM email definitions while another group on campus can have IronPort use a filter with more moderate settings. With this flexibility, Email Administrators can choose the level of SPAM email filtering that works best for their organization or school. Back to top |
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| | | Like the Meridius System, IronPort will only send a Quarantine Notification email message only if emails have been quarantined from an account. Since IronPort uses different definitions to identify SPAM email, it quarantines messages at a different rate. Consequently, even though both systems check your quarantine for new messages daily, you may not receive an IronPort Quarantine Notification message at the same frequency you did with the Meridius system. Back to top |
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Mediasite
| A. Faculty and students should use their myUMBID and password to access Mediasite. For more information about your myUMB ID and password click here. Back to top |
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Meridius A. The reason you are receiving a Quarantine Digest message periodically is because the UMB Campus anti-SPAM filter has received emails addressed to you, and it has been determined to be spam.The purpose of this system is to limit the amount of spam received by the end user. Legitimate emails are sent on to the email servers for delivery; known SPAM messages are immediately deleted from the system; and suspicious emails are quarantined until they are either released or deleted from quarantine by the user. Users also have the ability to modify the SPAM filter by adding email addresses to the “allow” list or “block” list. With this process, users are in control over what messages are deleted and which ones they would like to be delivered.
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A. 14 days or until the email is released or deleted, whichever comes first.
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A. You can block or allow up to 300 email addresses
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A. No. The maximum number or email addresses or domains that you can allow or block are 300 addresses.
We suggest using this list mainly for allowing email addresses instead of blocking email addresses. Spammers will often change the email address they are using to send SPAM, or spoof the email address they are using. As a result, adding an email address to your ‘block list’ may not stop future SPAM.
Please note that if you see an email in your Quarantine Digest, the system has already identified that email as SPAM. You do not need to add that email address to your ‘block list’.
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A. Occasionally, the Meridius System may not block a SPAM email message and that message will be delivered to your email Inbox. If you receive SPAM emails in your Inbox, try to find a pattern for the SPAM. For example: - Is the SPAM email message sent to an email list you are on?
- Does the SPAM email message come from the same domain (i.e. @junk.com)?
If you receive multiple SPAM messages from a specific email address or domain, you may want to add those email addresses to your ‘block list’ manually. (Click here for instructions on how to block an email address). If SPAM is being sent to an email list that you are a part of, contact the list owner with the name of the email list that has received SPAM.
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A. On September 11, 2006, CITS started using a feature within the Campus Anti-SPAM service that will scan e-mails with the “umaryland.edu” domain. In the past, the campus did not have a need for scanning “umaryland.edu” e-mails for SPAM. Recently, however, spammers have begun to use the “umaryland.edu” domain for sending SPAM. They are creating “spoofed” e-mails which are messages appearing to be sent by the campus, when in fact, they are sent by a spammer. As a result many individuals are seeing SPAM emails in Quarantine that end with the “umaryland.edu” domain. Spoofing an email address is similar to writing a different return address on an envelope. It appears as though the letter or email was sent from a different address. Spammers can ‘harvest’ email addresses from many different public locations such as public web pages or online directories. Viruses or Spyware can also infect a computer and harvest email addresses from address books stored on that computer. If you suspect that your computer has a possible virus, download updated virus definitions, run a virus scan and notify your System Administrators. Back to top |
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A. If you receive emails from a wide variety of sources and do not want the Meridius System to scan for and block SPAM email messages from your account, there is a way to set the Meridius System to ‘allow’ all emails. If this change is made the Meridius System will not scan any emails for SPAM and all messages sent to your email address will be delivered to your account. Please note that you do have the option to add individual email addresses or domains to your ‘allow’ list to prevent them from being quarantined as SPAM email. For more information about adding an email address to your ‘allow’ list, please click here. If you would still like to set the Meridius system to allow all emails and not scan for SPAM, here are instructions on how to do that. - Click on the link in a Quarantine Digest email to access your Meridius Account.
- Click on the ‘Filter’ tab on the right side of the page to access the Filter Page.
- On the Filter Page enter an asterisk ( * ) in the text box and click the ‘Allow’ button.
Please note that from this point on no emails will be scanned for SPAM. Also, you will not receive a Quarantine Digest email since no emails will be quarantined from your account. If you need to make a change to your account or you need to have the system start scanning for SPAM again, you will need to contact us. Back to top
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Outlook2003/Mail
A. The maximum size of file attachment you can attach in Exchange is 30 MB. Back to top
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myUMB ID
A. Go to the myUMB Portal website https://myumb.umaryland.edu. Click on the “First Time User, Setup Your Password” link. On the myUMB Account Management screen, click on the "New User Setup Account" link and follow the instructions to select a verification question and create your new myUMB password. Back to top
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A. Go to the myUMB Portal website https://myumb.umaryland.edu. Click on the “Forget Your Password” link to access the myUMB Account management site. Click on the link "Forgot Password" again and follow the instructions to reset your password. If it has been more than 180 days since your last login, or the system does not recognize the answer to your verification question, please contact the ASC Help Desk for further assistance. Back to top
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A. Go to the myUMB Portal website https://myumb.umaryland.edu. Sign in with your myUMB ID and password. Once you are signed in, click on the “Change Password” link under “Enterprise Menu” and follow the instructions. Back to top
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myUMB Portal
A. Employees (faculty and staff) and Affiliates can update their Campus Contact information. Once you are signed on, click on the “Update myCampus Contact Info” link under “Enterprise Menu” and follow the instructions. Back to top
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A. Employees (faculty and staff) can update their Emergency Contact information. Once you are signed on, click on the “Update myEmergency Contact” link under “Enterprise Menu” and follow the instructions. Back to top
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SURFS | A. Your SURFS user ID is your Student ID number. A Student ID number starts with the '@' sign, followed by 8 digits. Click here to access the Student ID search tool. If you can not find your Student ID number, please contact the ASC Help Desk. Back to top |
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| A. On the SURFS login screen, enter your student ID number and click on the button labled "Forgot PIN?". The system will display your verification question. Once you answer the question correctly, you will be able to set up a new PIN. If your account is locked or you cannot answer the verification question, contact the ASC Help Desk with your full name, Student ID number, and your date of birth. Back to top |
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| A. Students of the University of Maryland, Baltimore may check their grades online by logging into the Student Registration Friendly System (SURFS). You can find the SURFS website at http://simsweb.umaryland.edu. Grades are found under the "Student Services" section in SURFS. Back to top |
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Telecommunication Questions | A. Contact Joseph Blanchard at 410-706-6858 for new accounts. If you need to make a change to an existing account, or are having trouble with the account, you can also contact Joseph Blanchard. Back to top |
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| A. The operators are available Monday through Friday between the hours of 8:00AM and 5:00PM simply by dialing '0' on your campus telephone. Back to top |
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| A. For voice services, please contact your local administrator. For data services, please contact the Information Services department in each school, or Communications. Back to top |
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| A. Please contact the operators at X6-6858. They will get all of the information needed to prepare a trouble ticket. Back to top |
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| A. Betty Jamison handles the billing for every department on campus, and even for some outside vendors. She can be reached at X6-4333 or through e-mail at bjamison@umaryland.edu. Back to top |
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| A. If you need information about calling cards, please contact Joe Blanchard by phone at X6-5033, by fax at X6-8556, or by e-mail at jblancha@umaryland.edu. Back to top |
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| A. If you would like a University of Maryland Baltimore phonebook, or even a local calling area phonebook, please call X6-6858. Back to top |
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General UMnet Questions | A. UMnet is the University of Maryland, Baltimore campus-wide e-mail service. Back to top
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| A. All currently employed faculty, staff or actively enrolled students are eligible for a UMnet account. Back to top |
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| A. Generally, each school provides student information, prior to the start of the semester, for new student accounts to be created. New account information is obtained either at a new student orientation or by visiting the ASC Help Desk, located at the lower level of the HS/HSL in Room LL06. To determine if an account was created, please call the Assistance and Service Center Help Desk at 410-706-4357. If an account was not created, print out an application located at http://www.umaryland.edu/helpdesk/apps/ and fax it to 410-706-4191. Your application will be processed within 1 business day. For security purposes, all new accounts require in person verification of eligibility. Once your application is processed, account information can be picked up at the ASC Help Desk, located at the lower level of the HS/HSL in Room LL06. Please bring University ID with you for verification. Back to top |
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| A. There are two ways to apply for a UMnet account: - Print out an application located at http://www.umaryland.edu/helpdesk/apps/ and fax it to 410-706-4191. Your application will be processed within 1 business day. For security purposes, all new accounts require in person verification of eligibility. Once your application is processed, account information can be picked up at the ASC Help Desk, located at the lower level of the HS/HSL in Room LL06. Please bring University ID with you for verification.
- Visit the ASC Help Desk, located at the lower level of the HS/HSL in Room LL06, and fill out a UMnet application. Applications can be obtained weekdays from 8 a.m. to 5 p.m. Please bring University ID with your for verification of eligibility. Applications are processed within 1 business day. You will be called when your account is ready.
For account information, please call Assistance and Service Center Help Desk at 410-706-4357. Back to top |
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| A. Internet access is needed to activate your UMnet account. Once online, you must access Open Webmail to change your password. For instructions on how to change your password, see the document Changing your Password/Password Security on UMnet at http://www.umaryland.edu/helpdesk/help/docs/password.pdf. Note: New accounts must be activated and the temporary password must be changed within 30 days of receiving account information. Back to top |
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| A. There are several ways to get information about UMnet. - For technical assistance with UMnet, visit the Assistance and Service Center (ASC) Help Desk online at http://www.umaryland.edu/helpdesk/.
- The ASC Help Desk can be reached by phone at 410-706-HELP (4357), weekdays, 8:00 am - 5:00 pm, or by e-mail at help@umaryland.edu.
- At the ASC Help Desk, located at the lower level of the HS/HSL in Room LL06.
For information regarding reference, research and database use, visit the Health Sciences and Human Services Library website at
http://www.hshsl.umaryland.edu.
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UMnet Passwords | A. For security reasons, UMnet account passwords must contain the following: - 6-8 characters
- At least one CAPITAL LETTER
- At least one lower case letter
- At least one number
- At least one symbol (! # $ &)
Passwords cannot contain any words and the sequence of characters should be random. For example, a password may have characters in this order: Example 1: number, CAPITAL LETTER, lower case letter, symbol, lower case letter, number
Example 2: lower case letter, CAPITAL LETTER, number, lower case letter, symbol, number Internet access is needed to change your password. Once online, you must access Open Webmail. For instructions on how to change your password, see the document Changing Your Password/Password Security on UMnet at http://www.umaryland.edu/helpdesk/help/docs/password.pdf. Back to top |
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| A. A UMnet password MUST be 6 - 8 characters in length and MUST CONTAIN AT LEAST: - one uppercase letter
- one lowercase letter
- one numerical digit
- one other type of character (for example: #, !, $, %)
If your new password does not have ALL of the above, it will not be accepted by the system.
Also note that the system will not accept passwords with too many similar type characters. (for example: too many lowercase letters) If you currently have a temporary UMnet password, you will need to log back into Open Webmail and try to change your password again by following the instructions in the document Changing Your Password/Password Security on UMnet at http://www.umaryland.edu/helpdesk/help/docs/password.pdf. Back to top |
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| A. an Invalid Login means one of the following: - The UMnet UserID you are typing is incorrect.
- The password you are typing is incorrect.
- Activity on your account violated UMnet computing policy.
1. Check your UMnet UserID found on your UMnet Account Registration letter. Most UMnet UserID consist of your first initial of your first name, the first four letters of your last name, and three numbers, usually starting with 00_. 2. Passwords are case sensitive. Make sure that the Caps Lock key is not engaged. If using a temporary password, retype the password exactly as it appears on the UMnet Account Registration letter. If you are still using the temporary password beyond 30 days of the account creation, the password has expired and you will need to get a new one. If you can not remember your UMnet password, visit the HS/HSL to obtain a temporary password or call the ASC Help Desk (410-706-HELP) Monday - Friday 8am-5pm. If calling, you must be able to verify account information, including the secret word/phrase you included when you filled out your account application. If you cannot verify the information above, you will be required to come in person with an ID to pick up a temporary password.
3. If activity on your account violates UMnet computing policy, your account will be disabled. To reactivate your account, you will be required to meet with a UMnet systems administrator. Policy violations can result in permanent deletion of your UMnet account. Back to top |
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| A. As a security measure, UMnet passwords must be changed every six months. Approximately two weeks prior to your password expiring, you will receive a system-generated e-mail reminding you that your password is about to expire. You must login to Open Webmail to change your password within the specified time to avoid a temporary lock on your account. For instructions on how to change your password, see the document Changing Your Password/Password Security on UMnet at http://www.umaryland.edu/helpdesk/help/docs/password.pdf. Back to top |
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| A. If you did not change your UMnet password by the due date and it has expired, you can still login to Open Webmail to change your password. For instructions on how to change your password, see the document Changing Your Password/Password Security on UMnet at http://www.umaryland.edu/helpdesk/help/docs/password.pdf. If you can not remember your old UMnet password, you must visit the HS/HSL on the lower level to obtain a temporary password or call the ASC Help Desk (410-706-HELP) Monday - Friday 8am-5pm. If calling, you must be able to verify account information, including the secret word/phrase you included when you filled out your account application. If you cannot verify the information above, you will be required to come in person with an ID to pick up a temporary password. Back to top |
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UMnet E-mail
| A. To retrieve your UMnet e-mail using a program such as Outlook, Outlook Express, Netscape or Eudora you need to specify the incoming and outgoing (SMTP) mail servers. If you are using the campus network, use umnet.umaryland.edu for both the incoming and outgoing (SMTP) mail servers. If you are using another Internet Service Provider for your Internet access (i.e. AOL, Erols, etc), you may still use umnet.umaryland.edu for your incoming mail server but you will need to use the outgoing (SMTP) server information provided by your ISP. Please see our documentation on E-mail Cient Configurations at http://www.umaryland.edu/helpdesk/help/docs/. Back to top |
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Other Popular Questions
| A. Using a 56K modem does not necessarily mean rates of 56 Kbps! In fact, all 56K technologies use a range of connection rates, roughly between 32 Kbps and 56 Kbps. The actual connection rate will fall somewhere in that range and will depend greatly on the individual characteristics/quality of the phone line connection. As with current 28.8 technology, if you are not currently connecting at the maximum 28.8 Kbps with a 28.8 modem, chances are that your connections will vary using the 56K/V.90 modem. There are several factors that could affect the actual connection speeds. In some cases, a phone line will not support higher rates at all and will "fallback" to the 28.8 Kbps range. The most common cause of this is the case of a phone line connection with more than one analog-to-digital conversion in the path. Dialing through a PBX may also affect the quality of the connection. In addition, when a higher rate is achieved, it applies to only one direction of data transmission - the data being transmitted to your computer. Data being transmitted from your computer will still be sent at v.34 rates. This means that when you are doing something like a file download, it will be faster because of the higher rate. But when uploading a file, the speed will not increase. Back to top |
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| A. Open the University of Maryland, Baltimore's School of Nursing website by using this URL: http://nursing.umaryland.edu/ - On the left column, click on the "Current Students" box.
- Click on the "Course Materials" Link.
- Then, click on the "Login to Class Resources" link.
- When prompted, enter webuser.son as your USER NAME and enter nursing as your PASSWORD.
- Click on the Undergrad, Grad, or appropriate folder, and then click on the course you are interested in. Scroll down and double-click on the PowerPoint lecture that you wish to open.
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Browsers | | A. The internet cache consists of pictures, sound, and other files downloaded by your computer when you visit a website. These stored files help your computer load web pages quicker the next time you visit a website, but problems may arise if your computer
has old information stored. Clearing the internet cache can help to resolve some of these issues. - From the Tools menu select Internet Options.
- On the General tab, click the "Delete Files" option to delete temporary internet files.
- In the pop-up box that appears, select the option "Delete all online content" and then click OK.
- After the temporary internet files have been cleared, click on the "Delete Cookies option".
- Click on the "OK" button.
- Close all instances of Internet Explorer 6 for the changes to take effect.
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| A. The internet cache consists of pictures, sound, and other files downloaded by your computer when you visit a website. These stored files help your computer load web pages quicker the next time you visit a website, but problems may arise if your computer
has old information stored. Clearing the internet cache can help to resolve some of these issues. - From the Tools menu select Internet Option.
- On the General tab, in the Browsing history section click on the button labeled "Delete...".
- In the Delete Browsing History window, click on the "Delete files..." button to clear the temporary internet files.
- After the temporary internet files have been cleared, click on the "Delete cookies..." button to clear cookies.
- Click on the "Close" button.
- Click on the "OK" button.
- Close all instances of Internet Explorer 7 for the changes to take effect.
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| A. The internet cache consists of pictures, sound, and other files downloaded by your computer when you visit a website. These stored files help your computer load web pages quicker the next time you visit a website, but problems may arise if your computer
has old information stored. Clearing the internet cache can help to resolve some of these issues. - From the Tools menu click on the options "Clear Private Data".
- Select the "Cache" and "Cookies" checkboxes, deselect all other check boxes if possible.
- Click the "Clear Private Data Now" button.
- Close all instances of Mozilla Firefox for the changes to take effect.
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Email A. To find email headers in Groupwise, double-click the email to open the email message. Click on the “Message Source” tab to find the email header information.
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| A. To find email headers in Outlook 2003, double-click on the email message. On the View menu, click on "Options". Email headers are displayed in the "Internet Headers" box. For more information about email headers in Outlook 2003, click here. Back to top |
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| A. To find email headers in Outlook 2007, double-click on the email message. On the Message tab go to the Options group. Click on the Dialogue Box Launcher. Email headers are displayed in the "Internet Headers" box. For more information about email headers Outlook 2007 click here. Back to top |
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| A. To find email headers in Outlook Express, right-click on the email message and select "Properties" from the menu. Click on the "Details" tab to view email headers. Back to top |
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| A. To find email headers in Open Webmail, open the email message. In the top-right corner of the screen click on the link "All headers". Open Webmail will display the email header information before the body of tyour email message. Back to top |
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| A. To display email headers in Eudora, double-click on the email mesage. Click on the button labled "Blah blah". All email headers will be displayed in the email message. Back to top |
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| | | A. | The following limits and policies apply to the CITS maintained systems: - IronPort (handles mail at the campus network gateway)
- UMnet (student, faculty, staff email)
- Campus Exchange 2003 Environment (hosting several schools and campus departments and divisions)
NOTE: Email servers managed by individual schools will have different lim |
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