A. There are few steps to the installation process. First, you must contact the Information Services Department of the your School. They will get some information from you and forward your request to Communications. We will come out, get the exact location of the jack, and do a written estimate. Once you receive the estimate, sign it, put the account number on it, and fax or mail it to Telecommunications (X68556 or HSHSL Rm 230) for the installation. If the estimate includes the activation by Communications, we will activate upon completion. If the activation is to be done by the School, please give them a call after the jack is completely installed.

For activations, please contact the School's Information Services Department. If Communications is your Information Services department, use our Cabling/Activation Request Form.

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Q. How can I get a static IP?

A. If you are a part of the School of Nursing, Baltimore Student Union, Administration and Finance, or the Health Sciences/Human Services Library, you can use our DHCP Request Form. If you are a part of any other school or department, you must first contact the Information Services department in your school or department.

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Q. How can I make a DNS addition?

A. For voice services, please contact your local administrator. For data services, please contact the Information Services department in each school, or Communications.

• Medicine
  X63998
  help@som.umaryland.edu
• Nursing
  X67033
  sonhelp@son.umaryland.edu
• Pharmacy
  X64488
  help@rx.umaryland.edu
• Law
  X65771
  infoserv@law.umaryland.edu
• Dental
  X62084
  drw001@dental.umaryland.edu
• Anyone Else
  Cabling Request Form

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A. Please contact the Information Services Department of your school.

Q. How do I get a copy of the latest campus standards?

A. Well, you can download them from the CITS website or you can send an e-mail to jadair@umaryland.edu.

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Q.  Can I register a Domain Name on campus?

A. No. If you are connected to the campus network, no other domain name (.com, .net, .org, etc) can be registered.

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A. As of June 19, 2006 the proxy server is no longer required to access the electronic databases and journals from offsite locations.  The UMB1One Card barcode will be used for authentication purpose.

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A. The UMB1One Card barcode is printed on the back of your UMB1One Card.  If you do not have access to your UMB1One card, you can find your UMB1One Card barcode online.

Go to http://www.umaryland.edu/helpdesk/UMB1_OneCard_Barcode.pdf for instructions on how to find your UMB1One Card barcode online.

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The reason you are receiving an IronPort Spam Quarantine Notification message periodically is because the UMB Campus anti-SPAM filter has received emails addressed to you, and it suspects that the message may be SPAM email. 

14 days or until the email is released or deleted, whichever comes first. 

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No.  Once emails have been deleted from quarantine, they cannot be retrieved. 

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You are allotted 500 entries total to use in either your Safelist or Blocklist.

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No.  Users are only allotted 500 entries to use in either their Safelist or Blocklist. 

We suggest mainly using these entries for your Safelist.  Spammers will often change the email address they are using to send SPAM, or spoof the email address they are using.  As a result, adding an email address to your ‘Blocklist’ may not stop future SPAM. 

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Unfortunately, because of technological constraints, there is no way to transfer users’ Meridius Allow-lists to their new IronPort Safelists.  Similar to Meridius, users have the ability to add emails and domains to their Safelist. 

Click here for instructions on how to find the email address currently in your Meridius Allow-list

Click here for instructions on how to add email addresses to the IronPort Safelist.

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Occasionally, the IronPort System may not block a SPAM email message and that message will be delivered to your email Inbox.  If you receive an unsolicited email in your Inbox, first determine whether it is SPAM email or just a bulk email message from a legitimate vendor. 

If you have determined that a message is unsolicited SPAM email, send that message as an attachment to spam@umaryland.edu.  Do not forward the message or just the email headers.  The system administrators need to see the entire SPAM email in its original format. 

If you receive multiple and continuous SPAM messages from a specific email address or domain, you may want to add that email addresses to your Blocklist manually. (Click here for instructions on how to block an email address).  Please note that spammers will often change the email address they are using to send SPAM, or spoof the email address they are using.  As a result, adding an email address to your ‘Blocklist’ may not always stop future SPAM.

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Most likely your email address has been ‘spoofed’. 

Spoofing an email address is similar to writing a different return address on an envelope.  It appears as though the letter or email was sent from a different address.  If the messages sent with your spoofed address are undeliverable, you may also receive the bounce back error messages stating that a message could not be delivered. 

Spammers can ‘harvest’ email addresses from many different public locations such as public web pages or online directories. Viruses or Spyware can also infect a computer and harvest email addresses from address books stored on that computer.  If you suspect that your computer has a possible virus, download updated virus definitions, run a virus scan and notify your System Administrators. 

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Unlike the Meridius System, the IronPort Safelist cannot be set to allow all messages through its scan.  The level of SPAM email filtering is set by the Email Administrators for each email domain on campus.  If you believe that the SPAM filtering level for your email domain is too strict or lenient, please contact your Email Administrator. 

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The IronPort system will generate a quarantine folder for each email address that receives SPAM email.  Even though you may use a primary address such as auser001@umaryland.edu, you may also have a secondary address such as auser@school.umaryland.edu that delivers email to the same inbox. 

When you access the email quarantine, check the upper-right corner of the page to see from which email address IronPort is quarantining messages. 

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It is possible that IronPort quarantined email sent to a distribution list.  The corresponding Quarantine Notification was also sent to that distribution list’s email address, which is then received by all the members of the distribution list.

When you access the email quarantine, check the upper-right corner of the page to see from which email address IronPort is quarantining messages.  If it was sent to a distribution list, it is possible that another member in that list has already checked and either deleted or released the messages in quarantine. 

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The Meridius system will not be deactivated until all users are moved from Meridius to the IronPort system.  Until the conversion process is complete, some users may receive quarantine notifications from both systems.

Also, during the transition, different campus email domains will be converted at different times.  If you normally receive mail at two different email addresses, you maybe receiving an IronPort quarantine notification for one address and a Meridius notification for the other until all domains have been converted.

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The two systems use different algorithms to determine if a message is SPAM email. 

One of the main differences is that the Meridius system tended to quarantine bulk email messages regardless of their source.  The IronPort system is set to allow the delivery of bulk email from legitimate sources, to prevent valid emails from being detained in quarantine. 

The two systems also manage emails from blocked senders differently.  IronPort will also place emails from senders on your Blocklist in quarantine.  Meridius does not put the message in quarantine.  Meridius blocks the message and sends and error message to the sender informing them that their message was blocked. 

The IronPort system is also capable of using different levels of SPAM email filters for different email domains.  One domain can use a filter with very strict SPAM email definitions while another group on campus can have IronPort use a filter with more moderate settings.  With this flexibility, Email Administrators can choose the level of SPAM email filtering that works best for their organization or school. 

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Like the Meridius System, IronPort will only send a Quarantine Notification email message only if emails have been quarantined from an account.  Since IronPort uses different definitions to identify SPAM email, it quarantines messages at a different rate.  Consequently, even though both systems check your quarantine for new messages daily, you may not receive an IronPort Quarantine Notification message at the same frequency you did with the Meridius system.

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Q. I have a 56K modem but I do not connect at 56 Kbps speeds. What could be wrong?

A. Using a 56K modem does not necessarily mean rates of 56 Kbps!

In fact, all 56K technologies use a range of connection rates, roughly between 32 Kbps and 56 Kbps. The actual connection rate will fall somewhere in that range and will depend greatly on the individual characteristics/quality of the phone line connection. As with current 28.8 technology, if you are not currently connecting at the maximum 28.8 Kbps with a 28.8 modem, chances are that your connections will vary using the 56K/V.90 modem.

There are several factors that could affect the actual connection speeds. In some cases, a phone line will not support higher rates at all and will "fallback" to the 28.8 Kbps range. The most common cause of this is the case of a phone line connection with more than one analog-to-digital conversion in the path. Dialing through a PBX may also affect the quality of the connection. In addition, when a higher rate is achieved, it applies to only one direction of data transmission - the data being transmitted to your computer. Data being transmitted from your computer will still be sent at v.34 rates. This means that when you are doing something like a file download, it will be faster because of the higher rate. But when uploading a file, the speed will not increase.

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A. The internet cache consists of pictures, sound, and other files downloaded by your computer when you visit a website.  

These stored files help your computer load web pages quicker the next time you visit a website, but problems may arise if your computer 
has old information stored.    Clearing the internet cache can help to resolve some of these issues. 

1. From the Tools menu select Internet Options.
2. On the General tab, click the "Delete Files" option to delete temporary internet files.
3. In the pop-up box that appears, select the option "Delete all online content" and then click OK.
4. After the temporary internet files have been cleared, click on the "Delete Cookies option". 
5. Click on the "OK" button. 
6. Close all instances of Internet Explorer 6 for the changes to take effect.

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A. The internet cache consists of pictures, sound, and other files downloaded by your computer when you visit a website.  

These stored files help your computer load web pages quicker the next time you visit a website, but problems may arise if your computer 
has old information stored.    Clearing the internet cache can help to resolve some of these issues. 

1. From the Tools menu select Internet Option. 
2. On the General tab, in the Browsing history section click on the button labeled "Delete...".
3. In the Delete Browsing History window, click on the "Delete files..." button to clear the temporary internet files.
4. After the temporary internet files have been cleared, click on the "Delete cookies..." button to clear cookies. 
5. Click on the "Close" button.
6. Click on the "OK" button. 
7. Close all instances of Internet Explorer 7 for the changes to take effect. 

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A. The internet cache consists of pictures, sound, and other files downloaded by your computer when you visit a website.  

These stored files help your computer load web pages quicker the next time you visit a website, but problems may arise if your computer 
has old information stored.    Clearing the internet cache can help to resolve some of these issues. 

1. From the Tools menu click on the options "Clear Private Data". 
2. Select the "Cache" and "Cookies" checkboxes, deselect all other check boxes if possible.
3. Click the "Clear Private Data Now" button. 
4. Close all instances of Mozilla Firefox for the changes to take effect. 

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A. The internet cache consists of pictures, sound, and other files downloaded by your computer when you visit a website.  

These stored files help your computer load web pages quicker the next time you visit a website, but problems may arise if your computer 
has old information stored.    Clearing the internet cache can help to resolve some of these issues. 

1. Open a Safari Browser window
2. Click the Safari menu
3. Select Empty Cache
4. Confirm the action by clicking Empty in the pop-up window

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A.  To find email headers in Groupwise, double-click the email to open the email message.  Click on the “Message Source” tab to find the email header information. 

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A.  To find email headers in Outlook 2003, double-click on the email message.  On the View menu, click on "Options".  Email headers are displayed in the "Internet Headers" box.  For more information about email headers in Outlook 2003, click here. 

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A. To find email headers in Outlook 2007, double-click on the email message.  On the Message tab go to the Options group.  Click on the  Dialogue Box Launcher.  Email headers are displayed in the "Internet Headers" box.  For more information about email headers Outlook 2007 click here. 

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A. To find email headers in Outlook Express, right-click on the email message and select "Properties" from the menu.  Click on the "Details" tab to view email headers. 

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A. To find email headers in Open Webmail, open the email message.  In the top-right corner of the screen click on the link "All headers".  Open Webmail will display the email header information before the body of tyour email message.

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A. To display email headers in Eudora, double-click on the email mesage.  Click on the button labled "Blah blah".  All email headers will be displayed in the email message. 

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The following limits and policies apply to the CITS maintained systems:

• IronPort (handles mail at the campus network gateway)
• myUMB Mail  (student, faculty, staff email)
• Campus Exchange 2003 Environment (hosting several schools and campus departments and divisions)

NOTE: Email servers managed by individual schools will have different limits, policies, and actions.

* Users can send large email attachments using the Accellion Secure File Transfer Appliance.  Click here for more information about Accellion.