UM Directory Authentication FAQ's
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Q:How do I get a UM account?
A:

Accounts for employees paid through the University and registered students are created automatically. 

If you are not an employee paid through the University or a registered student, you will need to complete the following steps in order to be added to the system as an affiliate.

  1. Go to http://cf.umaryland.edu/onecard/affiliates and fill out the Affiliate Online Application
  2. Click on the ‘Submit’ button
  3. Print out the pre-filled form and get the appropriate UM Sponsor signatures
  4. Mail, fax, or bring the Affiliate Application form to the IT Help Desk. 

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Q:This is my first time signing on and I cannot sign on.

Go to the UM Account Management site https://directory.umaryland.edu.  

Click on the "New User, Setup Account" link and follow the instructions to create a UMID, select a verification question, select a security image, create a security phrase, and create your new password.

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For more detailed instructions click here.
Q:What do I do if I forget my password? 
A:

Go to the UM Account Management site https://directory.umaryland.edu. 

Click on the link "Forgot your Password" again and follow the instructions to reset your password. 

If it has been more than 180 days since your last login, or the system does not recognize the answer to your verification question, please contact the IT Help Desk for further assistance.

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Q:How do I change my password?
A:

Go to the UM Account Management site https://directory.umaryland.edu and log in with your UMID and password. 

Click on the "UM Password" link on the left-side of the screen and enter a new password.

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Q:How often does my password expire?
A:

The password expires every 180 days from the time the password is created.  

You can find out when your password is going to expire by logging into the UM Account Management site with your UMID and password. 

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Q:I just changed my password and I still cannot login.
A:

When the system accepts a new password, you should receive a confirmation screen with the password’s expiration date.  The expiration date should be about 180 days from when you created the new password. 

If you did receive a confirmation screen, give the system a few minutes to synchronize your password. 

If it has been more than 10 minutes since you created a new password and you still cannot log in, please contact the IT Help Desk.  

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Q:What is the UM PIN?
A:

The UM PIN is not your Password. The UM PIN is used in place of the last 4 digits of a Social Security Number to verify a user’s identity if a user does not have a Social Security Number associated with their account, or does not wish to provide that information.

You can change your UM PIN from the myUM Account Management Site.

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Q:What is the UMID?  How do I find the UMID for my account?
A:

The UMID is your username on your UM Account.

Here are instructions on how to find or change your UMID. 

  1. Go to the UM Account Management Site (https://directory.umaryland.edu).
  2. Click on the “I cannot log into UM Account” link.
  3. Enter you Last Name, Date of Birth, and either the last 4 digits of your Social Security Number or UM PIN.  Click on the Submit button.  
  4. Answer your verification question. 
  5. When you are logged into the UM Account Management Site, your UMID is displayed under the “Account Details” portion of the screen.
     
    If you need to change your UMID, click on the “UMID” link on the left side of the screen.
     
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Q:When is a UM Account deactivated?
A:

If a user has multiple roles on campus, their UM Account will stay active as long as there are active roles (Faculty, Staff, Student, Affiliate) associated with their account.

Faculty and StaffA faculty or staff UM Account is deactivated when their Employee Record is deactivated.  
 
StudentsIn general, student UM Accounts are deactivated 3 years after their last term with registered courses.  
 
AffiliatesAn affiliate’s UM Account is deactivated when their Affiliate Record is deactivated.  
 

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Q:How can I check to see if my UMID and password are active or valid?
A:

A:If you would like to check on the status of your UMID and password, go to the UM Account Management site (https://directory.umaryland.edu).  If you can log into this website, your UMID and password are active and valid. 

If you cannot log in, click on the link “I cannot log into UM Account” to set up your UMID and password.   

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Q:How can I check to see if my UM Account is active?
A:

Employees, Students, Affiliates, and Community System members can use the Online Campus Directory to check on the status of their UM Account.
(Click here to open the directory in a different window).

Search for your name in the Campus Directory.  Remember to search by the name that would be listed on your Employee, Student,  Affiliate, or Community System Record.

Search ResultsStatus of UM Account Record
Record is found with name  in Normal Lettering
(i.e. Test Account)

Your UM Account record is complete and active.

You should be able to create a UMID and password.

You should also have access to UM Authenticated systems, which you have been authorized to use.
 

Record is found with name in All Capital Letters
(i.e. TEST ACCOUNT)

Your UM Account record is still in a TEMPORARY state.

You should be able to create a UMID and password.

However…

You may not have access to all UM Authenticated systems such as Blackboard or myUM Mail.

Contact the IT Help Desk with questions on the status of your UM Account.  
 

No Record is found

If you cannot find a record in the Campus Directory, you may not have a UM Account yet.

Contact the IT Help Desk for further support.  
 

 

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Q.How do I unlock my UM account?
A:

 To unlock your UM account, you have the following options:

1. Stop trying to login and wait at least 10 minutes.  Then try again with the correct UMID and Password.  Accounts will automatically unlock after 10 minutes of inactivity.

2. Go to the UM Account Management Site, click on the “I cannot log into UM Account” link.  You will be able to reset your password and unlock your account.

3. Contact the IT Help Desk at 410 706-4357 or help@umaryland.edu.

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