Student Accounting FAQs

Disbursements and Refunds

1. Has my paperwork gone through for my loan?

Please call the Office of Financial Aid at 410-706-7347. Financial Services does not process the paperwork, only the money once it has been received.

4. How much money am I getting from the loans I took out and who is my lender?

Please call the Office of Financial Aid to find out the name of your lender and the amounts of your expected disbursements.

5. How will I know when my Direct Loan arrives?

You will receive a notice by email when your funds are received from the Department of Education. Funds are applied first to outstanding tuition and fees, so the arrival of funds does not always cause a refund. Please check your account on SURFS if you have any questions regarding the status of your account or call 410-706-2930 for assistance.

6. Why is my refund amount different from what I expected?

Your account may have been assessed additional charges, or all of your financial aid may not yet have arrived. Please check your account on SURFS if you have any questions regarding the status of your account or call 410-706-2930 for assistance.

7. How will I know when my refund will arrive?

Depending on the refund preference you selected on the BankMobile website (www.refundselection.com), it will take about seven to 10 business days for funds to be delivered after they first show as requested on your SURFS account. If you have made no preference, BankMobile will automatically mail a paper check to the address on file in SURFS 21 business days after they have received your refund.  

8. How do I get financial aid?

Please contact the Office of Financial Aid at 410-706-7347.

Student Billing Information

1. Where do I mail my tuition and fees payment?

You can send your payment to:  

University of Maryland, Baltimore
P.O. Box 17108
Baltimore, MD 21297

Please include student's name and student ID.

2. What is the UMB Installment Plan and how do I apply for it?

A student seeking to pay in installments should visit the Student Accounting office before the original due date of tuition and fees for the semester to execute an installment plan contract. The option to enroll in an installment plan expires the day tuition and fees are due for the current term. The Student Accounting Department is located on the second floor of the Health Sciences and Human Services Library (HS/HSL).

UMB Installment Plan Terms:

  1. An administrative fee of $10 per semester is added to the outstanding balance.
  2. One-third (1/3) of the charges plus the $10 administration fee are due on the original due date.
  3. One-third (1/3) of the charges is due 30 days after the original due date.
  4. One-third (1/3) of the charges is due 60 days after the original due date.

3. Will I get a card for my dental insurance?

No, you will use your student ID badge to receive services at the Advanced General Dentistry (AGD) Clinic.

4. Can I see my private dentist for services with the student dental plan?

No. All services must be received at the AGD Clinic on campus.

5. Are the people who will be working on my mouth at the dental clinic students?

Yes, but these students are already licensed dentists participating in the Advanced General Dentistry program.

6. What is the deadline to waive my health insurance?

Fall semester: Sept. 15.
Spring semester: Feb. 15.

(not needed if filed for Fall of the same academic year).

7. Where are you located and what are your hours?

We are located at:

Health Sciences and Human Services Library
601 W. Lombard St., Suite 206
Baltimore, MD 21201

Telephone hours: Monday–Friday, 8 a.m.-5 p.m.
Walk-in hours: Monday–Friday, 8:30 a.m.-4:30 p.m.

8. How much is my bill?

Total costs are dependent upon the program in which you are registered. Please refer to the Tuition and Fees Schedule.

9. When is my bill due?

Please refer to Due Dates calendar.

10. Where are my classes?

Please call your school's Dean's Office for this information.

11. How much of a refund will I get if I drop a course or withdraw from school?

Refer to the important dates sheet that is distributed at registration for this information.

12. I am a GRA. Where do I get my remission form?

The remission form is available through your department. It is forwarded to Human Resources for a signature and then to Student Accounting for processing.

13. How do I get in-state status?

Forms are available in the Registrar's Office, 601 W. Lombard Street.

14. Where can I get a copy of my 1098-T tax form?

Go to: https://heartland.ecsi.net/

Scroll down to: tax documents

Click on: Click Here to search for your tax form

You will need to input the required information (i.e., school, first name, last name, SSN, and ZIP code). 

15. How do I know if my outside funding source has paid my tuition bill?

You can check with Student Accounting at 410-706-2930 to confirm if payment has been received prior to advance registration or requesting transcripts.

16. How do I extend my health insurance coverage after I have graduated or withdrawn from the University?

You can visit www.MarylandHealthConnection.gov to review the services available and the costs of various health plans and to enroll in the plan of your choosing. Please note that enrollment in a new coverage plan is required within 60 days from the date your coverage ended in the UMB Student Health Plan or you will not be eligible for enrollment again until the open enrollment period.

Loan Collections and Repayments

1. Where do I mail my loan payments for my UMB Perkins, PCL, HPSL, or Nursing Loan?

Mailing address: 

University of Maryland-Loan Collections
601 W. Lombard St., Suite 206
Baltimore, MD 21201

2. Whom do I contact to change my mailing address for my loan statements?

Please contact: 

Lisa Johnson at 410-706-5375

University of Maryland-Loan Collections
601 W. Lombard St., Suite 206
Baltimore, MD 21201

 

3. How do I obtain a deferment for my student loan?

Deferments and required documentation vary depending upon the type of loan.

Please contact:

Lisa Johnson at 410-706-5375

University of Maryland-Loan Collections
601 W. Lombard St., Suite 206
Baltimore, MD 21201

4. What is an exit interview and do I need to have one?

An exit interview is a process during which a University representative will explain your rights and responsibilities and provide other details concerning the repayment of your student loan(s). Any student who receives a student loan through the University is required to complete an exit interview before leaving (graduating or withdrawing) the University.

For further information, please contact:

Lisa Johnson at 410-706-5375

Central Cashier's Office

1. What methods of payment do you accept?

Visa, Mastercard, Discover, American Express, cash (exact change, please), checks, and money orders are accepted.

2. How long will it take to receive my refund after it shows on SURFS as 'In Process'?

Depending on the refund preference you selected on the Bank One website (www.refundselection.com), it will take about seven to 10 business days for funds to be delivered after they first show as requested on your SURFS account. If you have made no preference, Bank One will automatically mail a paper check to the address on file in SURFS 21 business days after they have received your refund.

4. How do I get a replacement ID?

Replacements may only be purchased at the One Card office. For details, go to www.umb1one.umaryland.edu.

5. Where can I obtain account numbers?

They are available on the Financial Services web page under the eUMB Financials link.