Airlines Policies

New Airlines Policies

New Airlines Policies
Updated (9/18/02)

These summaries contain only the basic change rules for most non-refundable tickets as listed in the carriers' Direct Reference System (DRS) files or news releases as of September 11, 2002. For the airlines listed, the standard Change Fee for domestic tickets is $100 and the standard penalty for international tickets is $100- $200 depending on the fare type and destination. However, these fees and rules may vary in certain markets depending on competitive conditions.
AirlinePaper Ticket Fee
Policy Changes
Non-Refundable Ticket
Policy Changes
Stand-by PolicyMiscellaneous
American $20 - For tickets purchased on or after Aug 30, 2002

Applies to paper tickets issued in the US and Canada regardless of travel destination.

Fee applies to original and reissued tickets, and to e-tickets that are subsequently issued to paper.

Fee does not apply to tickets issued from international, Puerto Rico and USVI points of sale.

For non-refundable tickets issued on or after Aug 30, 2002 for travel on or after Oct 1, 2002

Changes must be made on or before scheduled departure date of the ticket or the ticket has no value.

Changes may be made to the nonrefundable itineraries before scheduled departure date, subject to certain restrictions and fees.

In many cases, but not all, international tickets may be changed. Typically a fee of at least $150 may apply, plus any applicable fare differential. Not all international tickets are changeable. Check for further details.

For nonrefundable tickets issued on or before August 29, 2002, in most cases, the value of the nonrefundable ticket may be used towards the purchase of another nonrefundable ticket for the same traveler for up to 12 months from the original purchase date. There is a change fee for providing this service which may vary depending on the fare purchased.

If the new ticket has a higher cost than the original ticket, you will have to pay an additional amount (the fare difference plus a change fee).

If the new ticket has a lower cost than the original, you may receive a transportation voucher for the full value of the fare difference (plus pay a change fee).

Effective for tickets issued on or after Aug 30 for travel on or after Jan 1, 2003.

$100 fee will apply to stand-by for an alternate flight on the ticketed day of departure.

Fee applies only to fares that allow stand-by travel.

Fee does not apply to refundable fares to stand-by on ticketed day of departure.

Effective immediately, corporate discounts will no longer be applied to Q, V, N and L fare classes. The policy applies to all U.S. and Canada point of sale corporate contracts for domestic and international travel.

AA no longer allow waivers on fare rules including but not limited to:

* Advance purchase
* Ticketing time limits;
* Min/max stay requirements;
* Refunding of non-refundable tkts;
* Administrative service charges;
* Other requirements and tariff rules.

AA will no longer be granting Fare Rule Waivers on any fare. This applies to North America and all international markets.

Air Canada  

For non-refundable tickets issued on or after Sep 6, 2002 for travel on or after Oct 1, 2002

Changes must be made, prior to scheduled departure date of each flight segment and subject to the applicable fees.

Air Canada and/or Air Canada Jazz non-refundable fares for travel within Canada, U.S., and Hawaii must be used for the schedule date of departure. After the departure date, non-refundable tickets will have no value and cannot be changed or used for any future travel. Taxes are refundable as per current policy.

Same day stand-by continues to apply as per applicable fare rules.  
Continental $20 - For tickets issued on or after Aug 20, 2002

Applies to paper tickets issued in the U.S., Puerto Rico and the USVI for travel wholly within the 50 US States, Puerto Rico and the USVI.

Fee will apply to original and reissued tickets.

Fee does not apply to Government fares, group fares and itineraries that are not e-ticket eligible.

Details

 

For non-refundable tickets issued on or after Aug 31, 2002 for travel on or after Oct 1, 2002

Applies to tickets issued in the U.S., Hawaii, Alaska and transborder U.S. to Canada, for travel in the US Hawaii, Alaska and transborder U.S. to Canada

Changes must be made and re-ticketed on or before the scheduled departure of each ticketed flight. After the scheduled departure date, the ticket will have no value.

In many cases, but not all, international tickets may be changed for a fee of at least $150.00, plus any applicable fare differential. Not all international tickets are changeable. Check for further details.

Details

For tickets issued on or after Aug 31, 2002 for travel on or after Jan 1, 2003

$100 change fee will apply to stand-by for an earlier/later flight on the schedule departure date.

Exception: any passenger that presents themselves at a CO Airport Ticket Office within 2 hours after scheduled departure time, will be allowed to stand-by for the next available flight at no additional charge.

Details

CO will no longer allow waivers on fare rules including but not limited to:

* Advance purchase
* Ticketing time limits;
* Min/max stay requirements;
* Refunding of non-refundable tkts;
* Administrative service charges;
* Other requirements and tariff rules.

CO will no longer be granting Fare Rule Waivers on any fare. This applies to North America and all international markets.

 

Delta $20 - For tickets purchased on or after Sep 5, 2002

Applies to all paper tickets issued that are e-ticket eligible regardless of SkyMiles status or the type of fare purchased.

Fee applies to original tickets, reissued or converted tickets.

Fee applies for travel on Delta, Delta Connection, Delta Express, and Delta Shuttle flights.

 

 

For non-refundable tickets issued on or after Sep 5, 2002 for travel on or after Oct 1, 2002

Changes must be made and processed on or before the scheduled departure date. After the departure date, the ticket will have no value.

A change fee of $100 (USD) for most domestic flights within 50 U.S. and Canada (plus any difference in the applicable fare) will apply.

$100-$150 change fee applies to changes on most international itineraries depending upon the destination and fare type (plus any difference in the applicable fare).

For tickets purchased on or after Sep 5, 2002 for travel on or after Jan 1, 2003

$100 change fee for same day stand-by travel inside U.S.

$75 change fee on Delta Shuttle

$50 change fee on Delta Express

Other special stand-by conditions may apply.

DL will no longer allow waivers on fare rules including but not limited to:

* Advance purchase
* Ticketing time limits;
* Min/max stay requirements;
* Refunding of non-refundable tickets;
* Administrative service charges;
* Other requirements and tariff rules.

DL will no longer be granting Fare Rule Waivers on any fare. This applies to North America and all international markets.

 

Northwest $25 - For tickets issued on or after Sep 4 in the U.S., Canada and the Caribbean.

Applies to all fares in North America where electronic ticketing is available.

Fee applies to tickets purchased through travel agencies, online agencies or Northwest Airlines.

Details

For non-refundable tickets issued on or after Sep 5 for travel on or after Oct 1, 2002

Changes must be made on or before the scheduled departure date of each ticketed flight segment. After the originally ticketed departure time, the ticket will have no value. Rule applies to all domestic and international non-refundable fare types, except Northwest Biz Flex fares (-BIZ and -BZ fares).

In many cases, but not all, international tickets may be changed for a fee of at least $150.00, plus any applicable fare differential. Not all international tickets are changeable. Check for further details.

Northwest will continue to offer passengers on domestic fares the option to stand-by for flights on the same day as originally ticketed at no charge.

Stand-by is not permitted on transoceanic travel.

Details

NW will no longer allow waivers on fare rules including but not limited to:

* Advance purchase
* Ticketing time limits;
* Min/max stay requirements;
* Refunding of non-refundable tkts;
* Administrative service charges;
* Other requirements and tariff rules.

NW will no longer be granting Fare Rule Waivers on any fare. This applies to North America and all international markets.

 

United $20 - For tickets issued on or after Sep 1, 2002

Applies to all paper tickets that are e-ticket eligible  issued in the U.S., USVI and Puerto Rico including those issued by travel agencies.

Fee applies to both original and converted tickets, and tickets for all classes of service.

Details

For non-refundable tickets issued on or after Sep 6 for travel on or after Oct 1, 2002

Changes must be made and processed on or before the departure date. After the departure date, the ticket will have no value.

$100 change fee applies to travel on an alternate flight on the ticketed day of departure.

In many cases, but not all, international tickets may be changed for a fee of at least $150.00, plus any applicable fare differential. Not all international tickets are changeable. Check for further details.

Effective worldwide for travel originating in the US, Puerto Rico, USVI and Canada. (Certain high level non-refundable fares will retain the ability to make changes after the ticketed date of departure.)

For tickets issued on or after Sep 6, 2002 for travel on or after Jan 1, 2003

$100 stand-by fee will apply for travel within the US, Puerto Rico, USVI and Canada.

 

UA will no longer allow waivers on fare rules including but not limited to:

* Advance purchase
* Ticketing time limits;
* Min/max stay requirements;
* Refunding of non-refundable tkts;
* Administrative service charges;
* Other requirements and tariff rules.

UA will no longer be granting Fare Rule Waivers on any fare. This applies to North America and all international markets.

Details

US Airways $25 - For each paper ticket requested for e-ticket eligible itinerary.

Fee applies to tickets purchased through US Airways only.

Details

For non-refundable  tickets issued on or after Aug 27, 2002

Changes to non-refundable fares must be made and re-ticketed prior to the departure time of each ticketed flight segment. Otherwise, the ticket has no further value.

Applies to non-refundable fares for all US Airways, domestic, Caribbean, U.S. to and from Canada, U.S. to Europe destinations.

NZ fares will have a validity of one year and, if unused, may be put toward another fare minus any applicable change fee.

In many cases, but not all, international tickets may be changed for a fee of at least $150.00, plus any applicable fare differential. Not all international tickets are changeable. Check for further details.

Details

Tickets issued for travel on or after Jan. 1, 2003

$100 fee will apply for stand-by for an alternate flight on the ticked day of departure. Other restrictions may apply.

No stand-by travel permitted to NZ fares until Jan 1, 2003, thereafter the $100 same day stand-by fee will apply.

Details

Effective immediately, corporate discounts for fares booked in the non-refundable H, K, and V fare classes will no longer be applied.

Customers ticketed on non-refundable fares will continue to earn  Dividend Miles credit. Effective for travel on or after Jan 1, 2003, miles and segments earned on most non-refundable fares will not count toward Dividend Miles, Chairman's Preferred, Gold Preferred, and Silver Preferred status.

US will no longer allow waivers on fare rules including but not limited to:

* Advance purchase
* Ticketing time limits;
* Min/max stay requirements;
* Refunding of non-refundable tickets
* Administrative service charges;
* Other requirements and tariff rules.

US will no longer be granting Fare Rule Waivers on any fare. This applies to North America and all international markets.

Details