Question or Issue

Tips and Tricks

• I am trying to copy information from another document (ie. Word or an email) and put it into a CMS webpage but nothing is happening.

• Make sure you right-click within the body of the CMS webpage and then select "Paste External Data" from the list of options.

• I am trying to go to the next line and each time I press <Enter> there is a gap/space between each sentence.  I only want it to go to the next line and not have a gap between the lines.

• Before you press <Enter> at the end of the line, hold down your <shift> key.

• My webpage has information that is within a bullet list and uses indentation.  There are extra bullets that appear just before the indented information and I don't know where it is coming from or how to get rid of it.

• Unfortunately the CMS has a bug where extra bullets will appear when using indented bullets after you go back make changes and save the page..  You can fix this one of 2 ways:
  1) Use a table as well as the bullets/indenting and that will prevent the items from thinking they are all one big list.
  2) If you don't want the extra bullets, undo and redo the bullets and indenting before you save your other changes.  But you will have to do this every time you go back to make any other changes.

• I clicked on an icon to do something in the CMS and nothing is happening.

OR

• Users encounter "Access is denied" error when using SiteExecutive functionality.

• Most of the functions in the CMS require pop-up windows to appear so you can choose or enter the appropriate information needed (ie. replacing images or files, deletions, using the Object Viewer or other utilities.)  This error occurs when the Pop-up Blocker is enabled and therefore, blocks pop-ups from the site. Users may also notice the Internet Explorer alert:  
     
  Because the Preview page opens in a new window, pop-ups from the site should be enabled to allow the Preview of the page to display as expected.  

To enable Pop-ups for a specific site:  

• If the editor is open, save and close the page or template.
• Right-click on the pop-up blocker alert
• Select Always Allow Pop-ups from This Site.

• Recommended IE settings for IE 6 and 7 when using the SiteExecutive tool. 

For best performance within the SiteExecutive Administrative interface, computers should meet specific requirements. Configuration settings and software on computers should be checked prior to the use of the SiteExecutive tool.
  
Currently, SiteExecutive is certified to be used with Internet Explorer 6.0.x and Internet Explorer 7 on Windows 2000 or Windows XP with a recommended screen resolution of 1024x768 or higher. In addition, certain settings should be set in Internet Explorer for SiteExecutive to work properly.

Internet Explorer 6 settings:

• Browser should check for newer versions of stored pages at Every Visit to the Page  
• The site should be in the Trusted Sites Zone  
• The site should be included in the Always Allow list of Pop-up Blocker 
• JavaScript and ActiveX controls should be Enabled in Trusted Sites Security  
• ActiveX should be up to date  

Internet Explorer 7 settings:

• Browser should check for newer versions of stored pages at Every Visit to the Page  
• The site should be in the Trusted Sites Zone  
• The site should be included in the Always Allow list of Pop-up Blocker 
• JavaScript and ActiveX controls should be Enabled in Trusted Sites Security 
• Allow programmatic clipboard access in the Security Settings
• Configure Internet Explorer 7 Feed Reader Settings

• SiteExecutive can now be accessed from a Macintosh computer using an application called Remote Desktop Connection (RDC) client. This is a free application available from Microsoft. You must first have an available Windows-based computer that is configured to use as a host for the remote connection. This can be accomplished in several steps.

1. Configure a Windows-based computer to be used as a remote connection host.
2. Download Remote Desktop Connection Client 1.0.3.
3. Install Remote Desktop Connection Client on a Macintosh computer.
4. Configure Remote Desktop Connection Client to connect to the PC host.

Please contact the Helpdesk or CITS Web Department for assistance with the above steps.

To insert a flash file onto your SE page please do the following:

If from a youtube like site:

1. Take the object embed code
2. Make a .html file and paste the code in the body
3. Save it
4. Upload the .html file into SE.
5. Use object inclusion module to post the .html containing the video to your site.

If a .swf file on your pc please followthese directions from support center.