Center for Information Technology Services

Student Computing Resources

Visit the IT Help Desk to access online support documentation, forms, and frequently asked questions for applications and services supported by the IT Help Desk. 

Return to the Student Technical Resource list.

Getting Started

About your UMID and UM Authentication

Your UMID and Password is your gateway to many resources provided by the University of Maryland. UM Authentication is used in many systems including:

  • Campus Wireless/Eduroam
  • GoogleApps@UMaryland
  • MediaSite
  • Blackboard

Various Websites

  • SSW Field Placement
  • Dental School Student Composite
  • UM Portal
  • UMAlerts (e2Campus)

To access these systems, you will need to log in with your UMID and Password. 

UM Accounts are managed from the UM Account Management Site (   From here, you can change your Password, security verification question, or UMID. 

Setting up your UMID and Password

For instructions on setting up your UMID and Password, click here.

NOTE: If authorized by your school, you may be asked to also create your GoggleApps@UMaryland email address during this process. 


GoogleApps@UMaryland (or Google Apps for Education (GAE)) is a new communication and collaboration tool for enrolled students of the University.  Students will be able to share ideas quickly and get things done effectively when they have access to the same powerful communication and sharing tool.

GoogleApps@UMaryland contains E-mail, Calendar, Docs, Groups, Sites, Talk, and Mobile Apps.  If your status with the university changes from active to inactive because you discontinue enrollment prior to graduation, you will lose access to your GoogleApps@UMaryland account.

Creating your GoogleApps@UMaryland Email Address

New students will be able to create their own GoogleApps@UMaryland Email address; your GoogleApps@UMaryland Mail address will end with ‘’. 

Once authorized by your school to create your email address, log into the UM Account Management Site (  If the GoogleApps@UMaryland setup pages do not automatically load, click on the “GoogleApps@UMaryland” link posted on the left side of the page. 

If you do not receive authorization to create your GoogleApps@UMaryland Email address one week before the start of classes, contact the IT Help Desk.  

Accessing Your Email Account

To access your GoogleApps@UMaryland, go to

You can read your email from the GoogleApps@UMaryland website; access your email from another client such as Outlook, Apple Mail or Entourage; access your email from your smart phone, or forward your Mail to another existing email account.  Your GoogleApps@UMaryland account comes with 25 GB of storage space. 

Please click here for more information about GoogleApps@UMaryland. 


Most online courses and online course content are accessed through the Blackboard system. Classes in Blackboard are usually not available until the first day of class. 

Another component of the Blackboard system is your One Card Account.  You can add funds to your UM OneCard account and view transactions.  This can be used to pay for services at various on and off-campus vendors such as copy or print services, vending machines, cafes and restaurants. 

To access Blackboard, go to .

Please go to for more Blackboard support information. 


From the SURFS website, you can register for classes as well as view your grades, current course schedule, billing information, personal information and financial aid information. 

To access SURFS, go to Click on the picture on the left side of the page to sign on to SURFS.   

Click here for more information about SURFS.

Helpful Information

Information Technology (IT) Acceptable Use Policy
The IT Acceptable Use Policy states what constitutes the acceptable use and what constitutes the misuse of University of Maryland IT Resources.  This policy also states responsibilities and procedures for administering and enforcing this policy, reporting violations, and initiating disciplinary actions against those who violate this policy. The policy can be found at

Risks of Illegal File Sharing
Be Media Wise is a new awareness campaign designed to encourage University of Maryland students to be aware of the consequences of downloading or uploading copyrighted materials from or to the Internet. For information about the lawful use of copyrighted materials on UM's computing networks, please go to  

Information Technology (IT) Security
Computer security is a serious problem. It's a more vexing problem for campuses and complex organizations where semi-autonomous units have distinct missions, needs and IT systems.  The UM campus has seven schools and three large affiliated healthcare operations connected to a common network infrastructure.  The entire campus has agreed to a set of common practices. CITS is now codifying them into policies and procedures that can be applied equally across all organizations.  For the latest updates regarding IT security information, including collaborated policies and standards, please go to

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is strongly enforced at UM. HIPAA establishes protection for the privacy and confidentiality of protected health information which includes all information relating to an individual’s identity, health, healthcare services or payment of healthcare services.  To review UM’s Policy on Privacy of Protected Health Information, please go to .

Computer Viruses
Incorrectly configured or absent anti-virus software on campus workstations and servers has become one of the greatest threats to the campus network community.  It is imperative that the entire UM population take a proactive approach in making sure that all computers connected to the campus network are properly configured and protected with anti-virus technology.  For a nominal fee, students can purchase a current version of Symantec’s Anti-Virus software at  To review UM’s current Anti-Virus Policy, please go to

Software Sales
The Software Licensing Office was created to assure the availability of site licensed or educationally-priced software to members of the University of Maryland computing community.  This office will take advantage of the University's purchasing power to negotiate the best possible price and value on volume software purchases.  Information on current software discounts and services provided by the Software Licensing Office can be found at .  To purchase Adobe, Microsoft and Symantec products online, go to

UM Portal

The UM Portal is an online gateway to campus information resources.  The URL for the UM Portal is  The UM Portal will provide you with news, IT Alerts, activities and campus information specific to your school as well as various computer programs and applications. 

Applications available through the UM Portal include GoogleApps@UMaryland, Blackboard, Mediasite, SURFS, and e-Learning@UM, as well as other student resources. 

For more information about the UM Portal and how to access the UM Portal, go to

Wireless Network - Eduroam

Eduroam allows students, faculty and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by utilizing their local login credentials (UM WirelessID) on their laptop or Smartphone.  For instructions on setting up eduroam and connecting to the eduroam wireless network, go to


For questions concerning CITS projects and services, please call the IT Help Desk at 410-706-HELP (4357), or e-mail the IT Help Desk at