Center for Information Technology Services

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IT Training/Enterprise Training Group
(Classes are open only to staff, faculty and students of the University of Maryland--the Founding Campus.)
The Enterprise Training Group (ETG) is a part of the Center for Information Technology Services (CITS).  The training group designs and delivers training—live and/or online—on campus-wide business applications; authors instructional materials and user aids; facilitates user groups; provides access to training resources for IT staff and others; and works with CITS enterprise application development teams.

Current Class Offerings from ETG

The CITS Enterprise Systems Training Enrollment Database enables you to self-register for more than twenty live, instructor-led training sessions on various aspects of administrative systems that you might need or want to use as part of your job.  To view a tutorial on how to reserve a seat in a training session of your choice, click here. Otherwise, enroll in your desired class directly at the  ETG Training Enrollment page

If you have enrolled in class and need to cancel, please contact the Enterprise Training Group.

Other Training Opportunities Available

Training for UMB's solution that supports the research community's needs to electronically create and route proposals for sponsored research project awards to external sponsors, and to submit proposals for federal funding to
For more information please visit the COEUS Training page..

Blackboard Collaborate is a comprehensive online learning platform that combines audio, video and web conferencing.  At UMB, Blackboard Collaborate is used by faculty for delivering online curriculum, by students participating in online courses, and by other members of the campus community for hosting and participating in online web conferencing and meetings. 

  • If you are new to Collaborate and need assistance obtaining an account/access, logging in, etc., please see the Collaborate Support page.
  • If you need to learn how to use Collaborate, the Collaborate Training page has a lot of online training videos and documentation to help you get up to speed.

eUM HRMS Training
Training for eUM HRMS is provided by the Payroll Group within Financial Services. 
For more information about eUM HRMS Training please visit the eUM HRMS Training page.

eUM Financials Training
Training for eUM Financials is offered by the Budget and Finance Department. 
For more information please visit the eUM Training Information page.

Student Information Management System
For more information about SIMS training please visit the SIMS information page. 

Novell Vibe, implemented on the UMB campus as UMVibe, provides extensive functionality to enable faculty and staff to work in teams without the necessity of being geographically co-located, in a secure environment where data is tracked and protected.  The UMVibe Training page provides access to documentation, self-paced tutorials, short demo videos, and other support resources. Vibe works best with Firefox, Safari, and Chrome browsers.

One-on-One Consultation
Certain individualized training can be provided; based on expertise and availability of staff.  Email your request to the
Enterprise Training Group.

Cisco IP Phones
Introduction to the VoIP Telephone - Mediasite recorded lecture
Cisco IP Phone 7942/7962 User Manual 
Cisco IP Phone Tutorial 
Quick Reference Card

Desktop Applications/Systems Administration Training
Need to learn how to create Pivot Tables in Microsoft Excel?  Want to learn how to create a Table of Authorities in Microsoft Word? Would you like to prepare for Cisco/Microsoft Certification exams?  If you are a Faculty or Staff member at UMB, you have access to thousands of online courses on various technology applications/subjects. 
For more information please visit the eLearning@UM page.

Online User Reference Guide 
Setup of new mailboxes and caller's menus
Changes to existing accounts
Local Access - (410) 706-8000
Out of Area Access - (1 800) 332-UMAB (8622)
For Assistance or information about Training call (410) 706-4328

Please contact the IT Help Desk (410-706-HELP) if you have questions about any of the above training options, or to inquire about special training sessions tailored to your office group.