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New to Campus? -  New Students?
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How do I obtain a UMnet account?

• Your UMnet user-id can be obtained from the Assistance and Service Center Help Desk
or you can access the form from http://www.umaryland.edu/helpdesk/apps/UMnet-App.pdf
• If you need more information about the application process, please go to http://www.umaryland.edu/helpdesk/apps/
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Applications must be printed out and signed.
They can either be faxed or mailed to:
   
    Health Sciences and Human Services Library
    ASC Help Desk, Room LL06
    601 West Lombard Street
    Baltimore, MD 21201-1512
    Fax: 410-706-4191

• If you have any questions, contact the Help Desk at 410-706-4357.
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What are my computing privileges and responsibilities on the Campus?

• Your computing privileges are described in the Computer Enterprise IT Policies.
• UMB Campus Network Documentation
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How can I secure my computer and protect my privacy online?

• The IT Security at UMB has the latest IT security Information.
• Computing Prevention Virus Tips
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What if I need an off-campus Internet Service Provider?

• You can obtain service from a commercial ISP.   http://www.umaryland.edu/cits/news/isp.html
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How can I connect on campus to the University of Maryland Baltimore Network?

• Need to know how to install a Ethernet Card, Configure Ethernet on your computer
or gain access to the network. Getting Connected to the UMB Network 
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Can I get my campus email off campus?

• There are multiple ways to access your UMnet Openwebmail email
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How can I get the software?

• For discounted software, see the The Software Licensing Office software list.
• Download software commonly used by faculty and staff. 
• Third party Vendors such as Academic Superstore, JourneyED, campustech, and Creation Engine.
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How can I get hardware?

• For discounted computers, see the Education Computing Initiative hardware list.
• Need help trying to figure out what to buy:  
   o Desktop 
   o Notebooks
   o Peripherals
   o Networking Products
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What services does Telecom (410-706-6858) provide?

   Voice Mail: Set up of new mailboxes & caller’s menu’s
        Local Access – 410-706-8000
        Out of Area Access – (1 800) 332-UMAB (8622)
        Assistance – 410-706-4328   
        Operator Service (Dial ‘0’ or 410-706-3100): 8AM – 5PM
        Cabling (410-706-8180): Installation of voice and data outlets 
        Telephone Services (410-706-6858): Installation of new lines, phones, systems, maintenance/repair
        Billing (410-706-4333): Departmental, Outside Vendors, Calling Cards
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How do I get help from the Assistance & Service Center (ASC)?

• Hours: Monday - Friday 8:00 A.M. - 5:00 P.M
• Walk-in: HS/HSL Library, Room LL06
• Email: help@umaryland.edu
• Phone: 410-706-4357
• Fax: 410-706-4191
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What computer labs are available?

• Dental – Learning Center
• HS/HSL Commons: General computing and multimedia
    o  (Wireless Access Available)
• Law Labs – The Clinical Law Program, The Tydings and Rosenburg TAL Center
• Nursing Labs
• Social Work Labs
• Student Center at Pine Street
    o (Wireless Access Available)
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Is a VPN available?
• Virtual Private Network (VPN) – allows connectivity to applications or access services local to campus.
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