Creating a Novell User profile

Novell through its customer care portal now allows administrators on campus to go in and download Novell applications.  Through the customer care portal, network administrators may access software download files and installation/license files for any Novell product for which we have purchased an upgrade protection or maintenance.  For administrators to be able to access this application, they would be required to create a userid and password that allows them to login into the Novell portal.  Please contact the software licensing office If you would like to be added to the portal. 

 Benefits of creating a profile

  • Software can be downloaded directly from Novell without having to wait for the software to be mailed to the software licensing office before copies are distributed
  • Administrators have access to download patches and fixes
  • Access to free products download
  • Download product documentation and license
  • Search the improved Novell knowledgebase for answers to all your technical questions

Creating a User Profile

  • From your Internet browser, browse to the Novell Customer Care page.
  • Click on Login to the customer care portal
  • A new window would open and then click on create a profile.
  • Follow the instructions to create a username and password.
  • Once this is completed, go back to the customer care page and click on Login to the customer care portal to enter your userid and password which is to your right on the screen.
  • This should take you the Novell Portal page.  Once you are on this page, you can download all the applications licensed by the University of Maryland, Baltimore without having to install from a cd.
  • To download an application, click on Launch upgrade fulfillment tool to your right under Upgrades.
  • This would open another window and you would be prompted to choose an address.  Please choose the software licensing office address, 601 West Lombard Street and this would direct you to another page that would show a listing of all the products licensed by the University of Maryland, Baltimore.
  • Choose a product to download and follow the instructions to download any application of your choice.