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IT Training/Enterprise Training Group
(Classes are open only to staff, faculty and students of the University of Maryland--the Founding Campus.)

The Enterprise Training Group (ETG) is a part of the Center for Information Technology Services (CITS).  The training group designs and delivers enterprise application training courses; authors instruction manuals and user aids (both hardcopy and web-based); facilitates user groups; provides access to training resources for IT staff and others; and works with CITS enterprise application development teams.

Current Class Offerings from ETG

The CITS Enterprise Systems Training Enrollment Database enables you to self-register for any of roughly twenty live, instructor-led training sessions on various aspects of administrative systems that you might need or want to use as part of your job.  To view a tutorial on how to reserve a seat in a training session of your choice, click here. Otherwise, enroll in your desired class directly at the  ETG Training Enrollment page. 

If you have enrolled in class and need to cancel, please contact the Enterprise Training Group.

Other Training Opportunities Available

Web Development
CITS Web Development Department offers training in the following areas:

• Site Executive Content Management System (CMS) - Part 1
• Site Executive Content Management System (CMS) - Part 2

For more information about Web Development classes, please contact the Web Development group at 410-706-2257 or visit their webpage.

eUM HRMS Training
Training for eUM HRMS is provided by the Payroll Group within Financial Services. 
For more information about eUM HRMS Trianing please visit the eUM HRMS Training page.

eUM Financials Training
Training for eUM Financials is offered by the Budget and Finance Department. 
For more information please visit the eUM Training Information page.

Desktop Applications/Systems Administration Training
Need to learn how to create Pivot Tables in Microsoft Excel?  Want to learn how to create a Table of Authorities in Microsoft Word? Would you like to prepare for Cisco/Microsoft Certification exams?  If you are a Faculty or Staff member at UM, you have access to thousands of online courses on various technology applications/subjects. 
For more information please visit the eLearning@UM page.

Voicemail
Online User Reference Guide 
Setup of new mailboxes and caller's menus
Changes to existing accounts
Local Access - (410) 706-8000
Out of Area Access - (1 800) 332-UMAB (8622)
For Assistance or information about Training call (410) 706-4328

Cisco IP Phones
Introduction to the VoIP Telephone - Mediasite recorded lecture
Cisco IP Phone 7942/7962 User Manual 
Cisco IP Phone Tutorial 
Quick Reference Card

Please contact the IT Help Desk (410-706-HELP) if you have questions about any of the above training options, or to inquire about special training sessions tailored to your office group.