Center for Information Technology Services

CITS Project Updates

Recently Completed (These will not appear again)
Human Capital Management System Upgrade (Phase I)Live as of 3/17/2014
Mediasite UpgradeCompleted 12/30/2013
Community System for Human Capital Management SystemCompleted 01/28/2014
IGS Infrastructure Moved to 300 West Lexington Street FacilityCompleted 12/30/2013
MPowering the State Proof of ConceptCompleted Fall, 2013
Virtual Training Center for Institute for Innovation and ImplementationCompleted: More Clients Are Being Added w/New Modules
Single Sign-on for ColdFusion Applications Proof of ConceptCompleted 02/28/2014
TerminalFour (new Web Content Management System) TrainingCompleted 12/20/2014
USM Security GuidelinesCompleted 12/21/2013
Personal Privacy Month WebsiteCompleted 02/28/2014
Blackboard Hardware RefreshCompleted 03/28/2014
Blackboard AuditCompleted 02/21/2014
OnGoing Projects
  Title  Summary  Target  Status

IT Security Program

IT Security Assessment
Contact: Fred Smith

An enterprise Security Plan is being developed with the UMB CIO and the CIOs and IT Leaders in the School of Medicine, other UMB Schools, FPI, and the UMMC. This should be complete in April 2014.

A Security Assessment will be completed for all areas of the campus. The central units that will be reviewed first are departments that manage student, financial and human resources data.  They are:

·  Registrar

·  Institutional Research and Accountability

·  Financial Aid

·  Financial Services

·  Human Resources Services

·  Financial Services

·  Sponsored Projects Accounting and   

   Compliance

·  Public Safety

The target date for completing the assessment of these units is July 31, 2014.On Target

Audits
(USM & Legislative)
Contact: Fred Smith

Enterprise systems, communications, & networks constantly audited for best practices. 

CITS is reviewing/implementing recommendations from previous Legislative Audits. USM auditors are currently reviewing our progress.

Managing Quarterly Vulnerability Scans

Preparing for Fall 2014 OLA engagement by implementing additional security functionality.

These are all ongoing activities of the Security and Compliance OfficeUSM audit is underway. Verifying mitigation of all known vulnerabilities in previous Legislative Audit.
ModoLabs
(Grades & Courses)
Contact: Mike Smith
This project will make it possible for students to access their Banner Final Grades and Class Schedules on their personal mobile devices.Spring 2014On Target
Blackboard HW Refresh
Contact: Mike Smith

Phase I - Refresh and migrate course content to new Blackboard Production Hardware.

Phase I - completed Summer 2013

Completed
Phase II - Refresh new Blackboard Development/Testing HardwarePhase II - completed 03/28/2014
Exchange 2010
Contact: Vicky Hunter

All CITS users were migrated. Additionally, the following number of mailboxes have been migrated:

Dental-1,065;
HSL-Completely migrated;
Pharmacy-Completely migrated;
Social Work-159;
Law-279 migrated.

In the Campus Domain 3,564 mailboxes are completedly migrated and 2,046 mailboxes still are to be migrated to Exchange 2010.

Spring 2014On Target

Unified Directories
Contact:  Brian Coats

Will connect and unify the Enterprise Directory and Active Directory so users can use their UMIDs to log into their workstations, the network, and enterprise applications and services.  It will also significantly streamline the administrative overhead for all associated accounts.

This enables creation of federated identity management relationships with SOM, FPI, UMMC, and the campus.

Phase I (CITS): Spring 2014On Target

Terra Dotta Risk Management System
Contact: Mike Smith

Terra Dotta is a system to collect and have available accurate, real-time data on the whereabouts of University affiliated international travelers at any point in time. The sole use of the information is in time of emergency.To put a secure, accessible system in place by late July, 2014.On Target
Kuali
Contact: Doug Bowser
Kuali will replace Coeus for electronic proposal submission and post award reportingSummer, 2014On Target

Site Executive (CMS) content migration to T4 (new CMS)
Campus Contact: Amir Chamsaz
CITS Contact: Trisha Kaufman

Moving content from SiteExecutive to TerminalFour will make the new web environment more searchable, accessible, and will display new branding templates consistently throughout the site. CITS is participating in this project, led by Communications and Public Affairs, to pilot the move of CITS content and then to assist in moving all current web content to the new TerminalFour content management system.Complete by end of Summer 2014Pilot project to migrate content is starting.

New fiber, Howard Hall
to 620 W. Lex.
Contact: Zia Mafaher

This will allow CITS to place a second network hub at 620 W. Lexington St., making network downtime less likelyPlanning Now: 1st cabling: Summer 2015Planning Phase
The Institute Applications
Contact: Trisha Kaufman
CITS' custom web development team is creating a number of web-based applications for the School of Social Work's Institute for Innovation and Implementation in support of their research in best practices for interventions for children in need and in support of the professionals in the field.A Virtual Training CenterVTC is complete, but adding more clients/programs
A National Technical Assistance and Reporting NetworkTargeted for October 2014
Early Childhood Mental Health applicationsOn Target

Expand UMID Single
sign-on for ColdFusion Applications

Contact: Brian Coats

All CITS developed applications are already being adjusted to use the UMID and password for authentication.  This project will create the capability  for users to sign-on once to access all web applications that they are authorized to use. The first phase will address 90% of the applications.Phase I: Pilot February 2014Complete!
Phase II: Ongoing, Target Date: TBDPhase II addresses older systems requiring custom approaches.

VoIP Implementation/ Upgrade
Contact: Zia Mafaher

Will replace 95% of campus phone infrastructure with Voice over IP, which offers many new features600 Installations Per YearOn Target

Campus Network Refresh
Contact: Zia Mafaher

This will standardize network equipment across campus, which will make it easier and less costly to maintain and refresh the campus network.Planning StageWill begin in FY 2015.

Migration of FM & EHS
VMs to CITS VM environment

Contact: Vicky Hunter

Moving of central administrative computing environments to CITS' VMware environments will improve availability, share resources, and cut costs.August 2014 On Target

CITS Communications
Contact: Chris Phillips

It is important to let all campus constituencies know the status of our high priority projects and how the projects will affect users. Regular articles in the Elm and IT News are produced to explain our current services and planned new services.  We will highlight important IT related topics or events, such as the recent Cybersecurity Awareness Month.  We will notify the University community of any possible service disruptions. A monthly electronic message will summarize progress on priority initiatives.

Ongoing.  Status Page

Monthly Updates Page

Developed Communications Regarding the HeartBleed BugApril 10, 2014 and Ongoing
Completed Projects Highlighted

Available with this
Posting

MPowering the State
Contact: Fred Smith

This will enable sharing free/busy and on-line lookup of e-mail addresses between UMCP and UMB faculty and staffPhase I: Summer '14Proof of concept completed.  New Deliverables are on hold at UMCP's request.

CITS PRIORITY PROJECTS

Descriptions and Other Information

Audits (USM and Legislative)

Summary: The Office of Security and Compliance is tasked with assuring that UMB continues to meet the requirements of legislative and USM auditors.  The campus is subject to regular audits by the USM Internal Audit (IA) and the Office of Legislative Audit (OLA).  Their purview covers all central systems and applications deemed critical to the University's mission as well as disaster recovery and patch and vulnerability management.

Targeted Go-Live Time Period: The OLA audits are performed every three years and the USM audits occur as a follow up to the OLA audits as well as additional audits the IA deems to be necessary. Network Vulnerability Scans are run every month and are reported on a quarterly basis. A USM follow up audit is scheduled for January 2014.  The next OLA audit is scheduled to begin in fall 2014.

Primary Deliverables:

·         Blackboard audit completed

·         Implementing and reviewing ISA recommendations from previous OLA audit

·         Managing Quarterly Vulnerability Scans

·         Updating USM Guidelines in Response to the State IT Security Policy is complete

·         Proactively preparing for Fall 2014 OLA engagement by implementing additional security functionality

Groups Participating in the Project: CITS Security, Infrastructure, Directory Services, and Enterprise Applications units.

Benefits to the Campus/Link to the Strategic Plan: Compliance with State and USM security guidelines for maintaining security of sensitive campus information. This helps to maintain the integrity of campus programs.

IT Security Assessment

The UMB campus Chief Information Officer and the Information Security Officer have been meeting with the CIOs and IT Leaders in the schools and UM Medicine affiliated partners to develop a plan of action.  A draft of this enterprise-wide plan of action (both short-term and long-term) is currently being prepared.  It will include the activities being performed in the FPI, the SOM, and in the other UMB schools.  The UMMC is also engaged in these discussions and activities. This plan will be completed in April, 2014

Office of Security and Compliance Assessment Plan (to be incorporated into the Enterprise-wide Plan).

The following sequence of activities will be used in performing an information security risk assessment as well as conducting pre-implementation control reviews for new systems:

I.    Identify critical assets in central units, starting with departments that manage student, financial and human resources data, and collaborating with the IT leaders in schools and departmetns to undertake an assessment in those areas.

II.   Apply UMB data classification catefroy for each data asset

  1. Level 3 - ighest risk data, systems and applications or services that have externally mandated IT compliance requirements such as those contraining information covered by HIPAA or PCI.  Failure to comply with these extenally mandated IT Security requirments would result in serious financial, legal and/or reputatonal harm to individuals and/or the University.
  2. Level 2 – Critical data, systems, applications or services related to or supporting the commitment or management of UMB financials, student data and those systems containing sensitive information (i.e. name, SSN or other combination or personal identifiers) which if compromised could be used to commit identity theft.
  3. Level 1 – Data intended for internal University use.  Applications or services that support academic instruction, research data or general communications that do not contain sensitive information.
  4. Level 0 – Non-critical data (i.e., public directory information).  Data explicitly or implicitly approved for distribution to the public where there is little institutional risk associated with this system due to security.

III.  Run a network scan to identify any existing vulnerabilities with servers or computers in the department, e.g., are security patches and anti-virus programs up-to-date?

IV.  Install a forensic program on servers and computers to determine if they contain sensitive data, e.g., SSNs. 

V.   Check the network and server/computer configuration and firewall rules to determine if teh currently assigned security restrictions meet or exceed minimum standards based on teh data classification.

VI. Review information security processes and procedures with the unit.

VII. Risk/Vulnerability Assessment – in this phase of the assessment, an investigation of data vulnerabilities will be undertaken using the checklist below.  This assessment will be completed with guidance and direction from the Chief Information Officer and Information Security Officer.  The assessment outcome will be reviewed by the Information Security Officer to determine appropriate risk mitigation.

1.      Identification and Authentication

  • ·         Does the unit’s use of passwords adhere to USM guidelines  
              (number of characters, complexity, aging, account lockout)?
  • ·         Are password protected screensavers used?

2.      Account Management / Access Controls

  • ·         Is there a method for authorizing new accounts and removing old accounts?
  • ·         What is the process for checking/verifying authorized users and roles?
  • ·         How often are access control lists reviewed?
  • ·         Is there a process to limit access based on job function and/or roles?
  • ·         Are individuals given only the access needed to do their jobs?

3.      External Connectivity

  • ·         Does a unit, users within the unit, use external connectivity 
              (wireless, remote desktop, VPN), to get access to University data?
  • ·         If so, is the remote computer protected with an anti-virus program?

4.      Virus Protection on University owned machines

  • ·         Does a user have administrative rights to install/change programs on their computer?  
  • ·         Is virus protection installed?
  • ·         How often are definitions updated?
  • ·         Are updates completed automatically?
  • ·         Are computers turned off regularly so that virus protection programs can be installed?

5.       Contingency Planning / Backups

  • ·         How often are backups performed on unit specific machines?
  • ·         Are there procedures to restore the system if it fails?
  • ·         Who can restore the system?
  • ·         How long would it take to restore the system?
  • ·         Where are backups kept?
  • ·         Is there a contingency plan that includes continuity of operations?
  • ·         Have the backup procedures been tested?

6.       Maintenance

  • ·         Has the system been hardened with security software installed?
  • ·         Have all applicable security patches been applied?

7.        Media Sanitization / Disposal

  • ·         Are data considered sensitive?
  • ·         What method is used to dispose of sensitive data 
              (DoD overwrite, degauss, incinerate, physically destroy, shred)?

8.        Physical Environment

  • ·         Are the servers protected in a locked environment with secure access controls? 
              What about hardcopy files with sensitive data?
  • ·         What type of access is required?
  • ·         Are the systems protected against environmental threats (water, fire)?
  • ·         Are the systems protected with a UPS on emergency power?

9.        Personnel Security

  • ·         Have users read the acceptable use policy?
  • ·         Do contractors have access to the system?

10.  Cloud Services Security

  • ·         Does the unit use any cloud service?
  • ·         If so, has the service been certified as being secure?

11.  Mobile devices

  • ·         Does the unit authorize the use of mobile devices?
  • ·         Are there any sensitive data being stored on the mobile devices?

VIII. Analysis of the Data - the Information Security Officer will analyze all of the information collected to determine the actual risk to the critical assets and propose appropriate mitigation for any areas identified as weak or procedures not implemented. 

IX.    Report – a report will be prepared that will be shared with the Chief Information Officer and Vice President (CIO/VP) and University Leadership.  The report should include findings; a list of assets, threats and vulnerabilities; a risk determination, recommended controls, and a cost benefit analysis.

Short Term Timeline

As indicated above, the central units that will be reviewed first are departments that manage student, financial and human resources data.  They are:

·         Registrar

·         Institutional Research and Accountability

·         Financial Aid

·         Financial Services

·         Human Resources Services

·         Financial Services

·         Sponsored Projects Accounting and Compliance

·         Public Safety

The target date for completing the assessment of these units is July 31, 2014.

Targeted Time Period: To coincide with the approved mitigation plans associated with identified risks, January 1, 2014 will be the start date of the implementation of the IT Security Program.

Primary Deliverables:

  • Assistance to Campus Legal and HR Offices with forensic investigations.
  • Assist campus with incident response
  • Working with CITS Datacomm for implementation of new border firewalls
  • Oversee destruction of hard drives containing sensitive information before disposal or recycling
  • Creating Classification Schema that ensures all data is stored with an appropriate level of security
  • Assisting Schools  and Departments in meeting HIPAA, FISMA, and PCI/DSS requirements
  • Building a robust information security program,
  • Preparing for future reporting and audit requirements,
  • Responding to audit findings and improving the overall security posture of the University.

Groups Participating in the Project: Office of Security and Compliance and any school or department that has been identified to have sensitive data requiring oversight by the IT Security Program.

Benefits to the Campus/Link to the Strategic Plan: Protecting the confidentiality, integrity, and availability of critical information assets.

Exchange 2010

Summary: The primary objective of the Exchange 2010 project is to strategically position the CITS in-house managed Microsoft e-mail messaging services for the future.  All current functionality, including high availability and uptime requirements, will be available as well as increased user mailbox storage limits.  This will be the most cost effective solution to provide these services and meet legal and policy requirements.

Targeted Go-Live Time Period: Migrated all of CITS by November 30, 2013. 

Began working with each school e-mail administrator in the Campus Domain to design a roll out schedule that meets each school's needs.

Primary Deliverables: New E-Mail system with larger mail boxes, enhanced web and ActiveSync access, and a platform that could lead to integration with cloud applications.

Groups Participating in the Project: All CITS offices have participated and have been migrated to the new environment.  All schools using the Campus domain will then migrate to Exchange 2010.  Then other entities will be engaged.

Benefits to the Campus/Link to the Strategic Plan:

  • Enhanced Online Web Access
  • Protection and Compliance enriched via a variety of anti-spam, antivirus, and compliance mechanisms to protect messaging integrity
  • Less expensive due to reduced costs for hardware/software, floor or rack space, HVAC, maintenance, and lower operational expenses
Snapshot of Migration Progress by Domain
As of 3/31/2014
DomainCompleted MigrationsTotal to be MigratedPercent CompletedStatus
     
Overall3,5645,61063.529Good Progress
     
Central Offices1,6031,67195.931Nearly Complete
     
Dental1,0651,07099.5335 Left
     
HS/HSL6464100Done
     
Law2791,47118.967Making Progress
     
Pharmacy390390100Done
     
Social Work15992917.115In Progress

Human Capital Management System Upgrade

Summary: The primary objective of the HCM 9.1 project is to upgrade the eleven year old software that we are currently using for our campus HR system to the current 2013 version, known as HCM 9.1.  In addition to adding functionality, this will allow UMB to once again be at the highest levels of vendor product support.

Targeted Go-Live Time Period: Phase I will be complete on March 17, 2014.  The Phase 2 rollout date is yet to be determined.

Primary Deliverables:

  • Upgraded technical infrastructure
  • Contemporary technology will provide an HR system with enhanced departmental payroll and commitment accounting capabilities
  • Enhanced multi-year encumbrance processing
  • Replacing the manual, paper-based Employee Action Form with an electronic form with online routing, notifications, and approval for all employee hires, job changes, and status changes.
  • Enhancements to the non-exempt pay approval process
  • New HR functions including disabilities/accommodations tracking, incident tracking, and maintaining teleworkers

Phase 2 Deliverables:

  • Talent Acquisition Management (expedited recruitment/hiring process)
  • Electronic Timesheets for Faculty

Groups Participating in the Project: CITS' offices for Enterprise Applications, Infrastructure Services, Directory Services, Enterprise Training Group as well as Human Resource Services, Financial Systems, Payroll, Controller's Office, and Cost Analysis and Studies

Benefits to the Campus/Link to the Strategic Plan:

  • Performance and usability enhancements over the current system (faster and easier to use)
  • Increased Efficiency of the Human Capital Management business applications
  • More powerful functions with less need for paper

IGS Build Out & Move to 300 W. Lexington

Summary: Provide a High Density computing infrastructure in the 300 W. Lexington Street Data Center to accommodate the relocation of the IGS group high performance computing environment.


IGS infrastructure has been moved to 300 W Lexington Street Facility.  Targeted Go-Live Time Period: December 2013.

Primary Deliverables: Power and cooling infrastructure, racks, chillers, batteries, and network connectivity

Groups Participating in the Project: Infrastructure, Network/Communications, IGS, SOM, APC vendor partners

Benefits to the Campus/Link to the Strategic Plan:

  • Co-location facility lowers costs for all involved though collaboration and sharing
  • Supports consolidation of IT resources

Mediasite Upgrade

Summary: The Mediasite Upgrade has two goals: to upgrade to a Mediasite version which allows playback on Mobile devices, and to move current Mediasite data to new hardware, load-balanced by the Cisco ACE load balancer.

Targeted Go-Live Time Period: Production Mediasite will be migrated over the Winter Break.  Development Mediasite was migrated in April, 2013.

Primary Deliverables:

  • Install Mediasite 6.1 on new development hardware in the new network configuration (complete)
  • Migrate development data to new environment (complete)
  • Install Mediasite 6.1 on new production hardware in the new environment (complete)
  • Migrate production data to new environment and promote it as production Mediasite (complete)

Groups Participating in the Project: CITS Enterprise Applications, CITS Infrastructure Services, CITS Datacomm, Campus Mediasite A/V technicians and administrators

Benefits to the Campus/Link to the Strategic Plan:

  • Recorded presentations can be played back on mobile devices
  • Improved infrastructure security
  • Less risk of hardware failure

Expand UMID: Single Sign-on for ColdFusion Applications

Summary: The Web Services Office has developed and maintains more than one hundred web applications written in ColdFusion.  This project will create a single sign-on environment for users to authenticate using their UMID and password and having access without additional authentication to any other web applications in which they have privileges.

Targeted Go-Live Date: February 28, 2014

Primary Deliverables: An authentication function for users of all CITS' web applications.  Users will authenticate once to an application.  If they have access to other CITS web applications, they will have access to those without having to authenticate again.

Groups Participating in the Project: Web Services, Directory Services, Enterprise Training Group, and application owners.

Benefits to the Campus/Link to the Strategic Plan:

  • Single Sign-on for ColdFusion Applications
  • Enhanced use of UMID

Community System

Summary: The University has always had a need to track the identities of individuals who required access to certain resources on campus but did not fit the common roles of faculty, students, or staff. Since 2005, information concerning these "affiliated" users has been captured and maintained within the Affiliate system. Over the years, our business processes evolved and the number of Affiliate users has grown considerably.  The UMB Community System was conceived to improve business efficiency and provide more user centered features.

Targeted Go-Live Date: January 2014 was the go-live date for the Community System in support of the Human Capital Management System.  Additional functionality will be added on a continuing basis.  The next likely enhancement will be to allow anyone to be a sponsor, and eventually, create the ability for self-registration into the Community System for non-UMB individuals.

Primary Deliverables: The UMB Community System and Self-service training materials online

Groups Participating in the Project: Directory Services, Auxiliary Services, Human Resource Services, the IT Help Desk, Enterprise Applications, Enterprise Training Group, and the Web Development Team

Benefits to the Campus/Link to the Strategic Plan:

  • The creation of an affiliate record will no longer be limited to select individuals.  Anyone with a UMID will be able to initiate the application for a UMB identity.
  • Identity creation will no longer take days or weeks; it will be immediate (real time).
  • The process will be entirely electronic to provide accurate and comprehensive auditing capabilities, streamline the step involved, and remove the need to collect, track, and store signatures on paper forms.
  • This supports the expansion of the use of the UMID in the Strategic Plan

Kuali

Summary: Kuali will replace Coeus as the campus-wide application for research proposal submission and post-award reporting.  In addition to removing reliance on a small group at MIT to maintain the software, Kuali will provide a more modern (totally web-based) platform.

Targeted Go-Live Period: Summer 2014

Primary Deliverables: Replacement of Coeus with Kuali

Groups Participating in the Project: CITS Enterprise Applications, Infrastructure Services (System Admins and DBAs), Enterprise Training Group, SPA (ORD), SPAC, Research Administrators representing all schools on campus

Benefits to Campus/Link to Strategic Plan:

  • Better (web-based, open source) platform for modern technology
  • Ability to submit proposals online to Grants.gov and Research.gov
  • Removing the Java client requirement on users' computers
  • Ability to link with other ERP systems on campus (e.g., Cicero)

CITS Communications

Summary: CITS is currently engaged in twenty-seven high priority projects.  It is important to let the various campus constituencies know our progress in completing these projects and how the projects support the UMB Strategic Plan. CITs communications also helps prepare and distribute vital information to the campus about threats, new tools, or time critical issues.

Targeted Time Period: This is an ongoing process using various media to contact multiple audiences.  Updates to this page will be made weekly or bi-weekly depending upon the project.

Primary Deliverables: Faculty, students, and staff knowledgeable about and supportive for CITS' initiatives.  Information will be delivered via The Elm, eBoards, eBlasts, Campus IT Alerts, E-mail Distribution Lists, IT News, the Portal, branding, and digital signage

Groups Participating in CITS Communications: Enterprise Training Group, IT Help Desk, Windows Administration, the Web Development Team, Communications and Public Affairs, Dental School Office of Information Technology

Benefits to Campus/Link to Strategic Plan:

  • Users know what electronic tools and systems are available to apply to their operational problems and to assist in meeting strategic goals
  • Supporting collaboration and communications initiatives in the Strategic Plan

Unified Directories

Summary: UMB has made a significant transition over the last several years to a common username and password [UMID] for web applications and campus services.  One of the remaining steps in this common ID initiative includes how users log into their workstations and the network.  The objective is for users to be able to use a single ID, whether it is the UMID, a SOM ID, a Hospital ID, or an FPI ID for authentication into all campus electronic resources in which they have privileges.

Targeted Time Period: This is a multi-year project that encompasses multiple directories and authentication systems spread across all the University schools and departments. The first phase of this project will be implemented in Winter 2013/4. This phase will unify the Enterprise Deirectory with the Active Directory used by persons in the Campus domain.  Subsequent phases will include the School of Medicine, other Campus units not in the Campus domain, UMMS, and FPI.

Primary Deliverables: A single ID that can be used to log into all enterprise web applications, services, networks, and workstations.

Groups Participating in the Project: Directory Services, Infrastructure Services, IT Help Desk, and various School/Dept technical staff. SOM, UMMS, FPI technical staff will join as the phases for their federated IDs begin.

Future Enhancements:

  • Implementation within the Campus domain will enable federating campus sites with the directories of the School of Medicine, FPI, UMMS, and any other directories managed by members of the UMB Community.
  • This will allow all faculty, staff, and students to use one ID to access any system, desktop, or function to which they are entitiled provided by any of the entities of the UMB Community. 
  • This will be a very large project that will take awhile to complete.

Benefits to Campus/Link to Strategic Plan:

  • Expand the use of a single ID for a more simplified, enriched electronic experience for UMB information technology users.

Voice Over IP: Implementation and Upgrades

Summary: The campus is replacing the legacy telephone service and the small key systems with the contemporary Cisco Call Manager.  This is a fundamental change in the underlying technology and will provide many new features on campus phones while saving money.

Targeted Time Period: This is an ongoing project involving all campus buildings and departments. Thus far, over 3,000 VoIP phones have been installed out of a targeted 6,500.  Another six hundred will be installed by the end of FY '14.  The entire project will be completed in FY 2017.

Primary Deliverables: This will replace 95% of the traditional analog and digital phones on campus with a secure, feature rich, integrated system.

Groups Participating in the Project: CITS' Data Communications office is working with all campus schools, departments, and some non-campus affiliates including off-site locations.

Benefits to Campus/Link with the Strategic Plan:

  • Provides costs savings to the physical plant for voice communications (i.e., copper)
  • Provides new features for end users (e.g., Campus Directory access from the phone and easy conferencing)
  • Enhanced location based 911/711 reporting
  • Provides a foundation for new collaboration technologies

ModoLabs: Grades and Courses

Summary: Supplement the recently launched UMB Mobile application with the additional functionality for students to access Banner Final Grades and Class Schedules on their personal mobile devices.

Targeted Time Period: Spring 2014.

Primary Deliverables: The capability for students to gain access to Grades and Class Schedule information on their personal mobile devices.

Groups Participating in the Project: ModoLabs (UMB's Mobile Vendor), the Office of Communications and Public Affairs, CITS Infrastructure Services, CITS Student Applications, Directory Services

Benefits to Campus/Link to the Strategic Plan: Provides convenient and timely access to a student's grades and class schedule.

New Fiber from Howard Hall to 620 W. Lexington Street (Network Redundancy Project)

Summary: The Campus Network Core Switches, both primary and secondary, are currently located in Howard Hall.  This project will move the secondary/redundant core to the 620 W. Lexington Street building to ensure network availability in the case of a disaster.

Targeted Time Period: This project is currently in the Planning Phase with fiber cable installations scheduled to begin in FY 2015.

Primary Deliverables: Network redundancy so that the campus could absorb a disaster at a network core site without end users losing access to the campus network or the commercial or research Internet.

Groups Participating in the Project: CITS' Data Communications office will be working with Facilities management on HVAC capacity planning.  Outside vendors will provide electrical upgrades and assistance in providing and installing fiber cable. Eventually CITS will coordinate the network equipment move with all campus schools and departments.

Benefits to Campus/Link to the Strategic Plan:

  • Quick disaster recovery in the event of a fire, flood, or power outage at Howard Hall.

Migration: Fac. Mgt. and EHS IT Environments to CITS

Summary: CITS and Administration and Finance entities will consolidate hardware infrastructure in order to reduce costs. To do so, they will:

  • Relocate hardware to 300 W. Lexington Street, an environmentally controlled facility for computer hardware.
  • Virtualize old hardware to minimize the risk of hardware failure on physical hardware.

Targeted Time Period: August 2014

Primary Deliverables: Reduced hardware and software costs and minimized risk for IT hardware

Groups Participating: Infrastructure, Network/Communications, A&F Applications

Benefits to Campus/Link to Strategic Plan:

  • Reduced costs
  • Increased collaboration
  • Consolidation of IT Resources
  • Improved IT environment

MPowering the State: UMCP & UMB Technical Collaborations

Summary: To align information technology (IT) identity and access approaches between the University of Maryland, Baltimore (UMB) and the University of Maryland, College Park (UMCP).

Targeted Time Period: This will be an ongoing collaboration.

Primary Deliverables:

A proof of concept project will deliver the following:

  • Utilize local (UMB and UMCP) credentials that can be used with all MPower electronic applications and resources.
  • Wherever possible, single sign-on (SSO) will be deployed so users are not repetitively asked to validate their identity.

Thsi has been successfully completed.

Site Executive Content Migration to TerminalFour

Summary: The campus is replacing the current web content management system (Site Executive) with a more contemporary system: TerminalFour.  CITS will assist Communications and Public Affairs in migrating all active data from Site Executive to the new system while improving indexing, tagging, and accessibility of the content.

Targeted Time Period: This will require training of three Web Development team members in December 2013.  Migration is targeted for completion by Summer of 2014.

Primary Deliverables:  Replacing an old, inflexible system with TerminalFour. A virtual cloud infrastructure spanning two data centers.

Groups Participating in the Project: CITS Web Development Team, Communication and Public Affairs, Website Administrators from Academic Affairs, SOD, SOL, SON, SOP, and SSW.

Benefits to Campus/Link with the Strategic Plan:

  • Better and consistent branding on campus websites
  • Improved availability of information to campus, the public, and targeted groups
  • More flexibility in meeting surge demand (e.g., Severe Weather)
  • More accessibility for persons with disabilities
  • Responsive sites for all mobile devices
  • More integration with custom applications
  • Eliminate the need for maintaining campus infrastructure for campus websites
  • This will support the communications theme in the Strategic Plan

Blackboard Hardware Refresh

Summary: Replacing hardware that supports Blackboard in order to provide better and more reliable service.

Targeted Time Period: Spring 2014; This has been completed.

Primary Deliverables: Migration of all content to new production hardware.  Creation of a new Development/Testing environment on new hardware

Groups Participating in the Project: CITS Student Systems, Infrastructure Services,

Campus Network Refresh

Summary:  The Campus Network Refresh project is a phased approach to replacing end-of-life network equipment with standardized equipment across the campus.  The plan is to first gradually replace equipment that is no longer supported by the vendor and then move towards standardizing on the same equipment at each location based on functionality.

Targeted Time Period: The project is currently in the Planning Phase with equipment purchase and installations scheduled to begin in FY 2015.

Primary Deliverables: Standard network equipment across the campus, which will increase critical equipment availability and reduce cost.

Groups Participating in the Project: The CITS Data Communications office is working with all campus schools, departments, and our Cisco sales support and engineering team.

Benefits to Campus/Link with the Strategic Plan:

  • Vendor supported hardware campus-wide
  • Only necessary to maintain a single supply of spare equipment that can be shared across campus
  • Critical equipment uptime increases
  • Better support resulting from network engineers having a thorough knowledge of all equipment
  • Cost savings by maintaining one spare inventory supply
  • An equipment refresh cycle for the campus that better enables predicting future campus network equipment costs

Terra Dotta Risk Management System

Summary: Terra Dotta is a system to collect and have available accurate, real-time data on the whereabouts of University affiliated international travelers at any point in time. The sole use of the information is in time of emergency.  All international travel for University related purposes by University affiliated individuals must be registered in the travel registry prior to travel.

Targeted Go-Live Time Period: July 1, 2014

Primary Deliverables:

  • Web interface to off-site host
  • Real-time reporting
  • Facile self-registration process
  • Can process groups of travelers in batches
  • Integration with UMB’s specific insurance and emergency evacuation providers
  • Insurance information sent to registered travelers automatically upon registration
  • Customizable security with different, assigned access privileges by role.
  • Ability to identify multiple legs of a single trip so travelers’ whereabouts are known at all times
  • Geographic map display of travelers’ whereabouts based on location at a given time
  • Easy availability of important information at any time via the Internet
  • Customizable e-mail capability
  • Ability to edit itinerary at any time
  • Mobile device access to the system by travelers

Technical Requirements:

  • Meets security checklist of requirements for UMB offsite hosted computing
  • Exclusively uses SSL encryption for all communications over the Internet
  • Interface feeds from campus enterprise systems
  • Capable of authenticating users via UMB’s LDAP Identity Management System
  • Uses UMB’s UMID
  • Shibboleth enabled to provide single-sign-on capability
  • Integration with UMB’s Exchange Outlook e-mail systems for mass/selective communications
  • SMS/Text messaging capable
  • Workflow management and electronic approval capabilities

Groups participating in the project:  Academic Affairs, CITS, Office of Research Development

Benefits to the campus: knowing the whereabouts of all UMB affiliated international travelers at all times in order to ensure the security and safety of all travelers in the events of a natural disaster, civil unrest, or other crises that could impact people in travel status.

Applications for the Institute for Innovation and Implementation

CITS' custom web development team is creating a number of web-based applications for the School of Social Work's Institute for Innovation and Implementation in support of their research in best practices for interventions for children in need and in support of the professionals in the field. Some of the applications under development:

Virtual Training Center: This provides a platform from which training can be offered.  There is a class registration system, content delivery mechanisms, personal profile/history per student, and certificate of completion and CEU capabilities.  Originally developed for one group within the Institute, it has been enhanced to add other groups as well as units outside of the Institute including:

  • Child Welfare Academy
  • School of Social Work
  • School of Social Work Continuing Education
  • SEEK Program
  • SEFEL
  • Maryland Department of Juvenile Justice
  • Psychiatry

National Technical Assistance and Reporting System: This system will provide state-of-the-art, evidenced-based methods for best practice interventions for children and families experiencing specific problems. The application will allow tracking and reporting  on categories of interventions.

Early Childhood Mental Health Outcomes Monitoring System: This system provides a means of measuring the success rates of different interventions for children with mental health problems.

Early Identification of Risk (EIR) for children attempts to determine how to identify socio-emotionally at-risk children at an earlier age (infants & toddlers) by screening both the parents and the child for adverse childhood experiences. This is a follow on to the Adverse Childhood Experiences (ACEs) study initiated by Harvard.  The School of Social Work, Institute for Innovation and Implementation is a study participant. CITS staff are developing a secure web-based portal in which to deposit and analyze data.