Center for Information Technology Services

Voicemail via Email—Your Options

Unified Messaging—also referred to as Unified Short Messaging Service or SMS—is the capability of having your voice mail messages delivered to the Inbox of your regular email account.  This service has actually been available to the UMB community for quite awhile, but CITS continues to receive many questions about it.

With the Unified Short Messaging Service there are two options for handling the receipt of a voice mail message: 

  • A unified messaging option is available for those of you who would like to receive a voicemail message in your emailbox.  A voicemail message can be sent to you as an email .wav (“wave”) file attachment.  You would simply open your email message, click on the attachment and the voicemail message would begin to play.  The only requirement is a computer with speakers so that you will have the audio capability needed to listen to your voicemail.
  • The second option is available if you prefer not to have voicemail messages delivered to your emailbox but you would like to be notified via email that you  have a voicemail message.  With this option, an email would be delivered to your emailbox indicating that you have voicemail.  You would then need to use your telephone and call into the voicemail system to listen to your message.

We have revised the online request form to accommodate these options. This form can be found at:
Some frequently asked questions and answers about Unified Messaging can be found at

For more information and/or if you have questions about this new service, please contact the HelpDesk at 6-4357.