Center for Information Technology Services

ASC Help Desk To Go 24x7

CITS is working to expand campus Help Desk services to provide coverage 24 hours a day, 7 days a week.   Direct response to telephone calls and emails is currently offered 8:00 AM to 5:00 PM Monday through Friday, with additional second-shift help request referral from 5:00 to 10:30 PM.  Arrangements are now being made to extend after-hours support to include coverage from 5:00 PM to 8:00 AM Monday through Friday, and 24 hours on Saturday and Sunday, with support representatives directly available via the telephone.  End-users will also be able to submit trouble tickets and requests via the web.

Telephone assistance will be provided for Blackboard and general technical issues such as connectivity to systems, browsers, etc.  In addition, customers will be able to report non-critical issues so that they can be addressed promptly when on-site support staff arrives.  Watch for announcements of the new service on CITS-affiliated web sites such as http://www.umaryland.edu/cits and http://www.umaryland.edu/helpdesk/, as well as via our various IT partners around campus.