Center for Information Technology Services

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Campus Substitute for Modem Pool,
Internet Service Provider Partnership

April 2003

To implement a program, in partnership with a company, that would offer UMB faculty, staff, and students discounted rates for Internet service and provide reliable remote access to campus computing services.


  • To define the requirements for a campus ISP service,
  • To develop a request for proposal to which vendors may respond,
  • To make an award, and implement the service in partnership with the identified vendor.

Current State:
Faculty, students, and staff currently access campus information resources through a modem pool, via various Internet Service Providers, or by telnet from various locations. The quality of the service is uneven and the cost varies by provider and according to the services available. Access to the Internet is equally unregulated and uneven.


  • Nov:
    Gather information. Research the marketplace and needs of customers, e.g., find other campuses who have undertaken similar projects and talk to them.
  • Dec:
    Conduct employee and student surveys assessing ISP preferences.
  • Jan:
    Conduct Focus Groups to interpret data and enhance the articulation of campus preferences.
  • Feb:
    Research buying instruments of other campuses. Develop draft of product/vision with Procurement Office.
  • Mar:
    Meet with Legal and Procurement Services to determine parameters of partnering with a private company for remote access.
  • April:
    Negotiate possible rates and plans with private company(ies). Draft grant proposal for possible partial funding of infrastructure build out and authentication/authorization mechanism.
  • May:
    Negotiate contract, agree on implementation plan, begin testing of service. Communicate to campus.
  • After:
    Initiate grant if approved. Begin enrolling persons in the plan, roll out the service.

 Initial Outcome:
Availability of facile, low-cost access to the Internet and to campus IT resources for faculty, students, and staff.

Ultimate Outcome:
A very high percentage of faculty, students, and staff subscribed to this solution for providing remote access to information resources at UMB.