Center for Information Technology Services

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  • RDW - A Research Data Warehouse was created to provide principal investigators, department heads, and Dean's offices with Web and reporting tool access to information currently in the Office of Research and Development Grants and Contracts System.

  • Technology Security - A comprehensive security strategy was successfully implemented. This included appointing an IT Security Officer, creating campus-wide and school firewalls, implementing intrusion detection software, installing software for analyzing and "shaping" network traffic, and proactively providing security-related communications to the University community. In addition, a program was developed and implemented to identify and block SPAM email sent to members of the UMB community.

  • Electronic Communications - A complex project was completed this past year that connected eighteen disparate University and Hospital email systems and made them appear as one UMB/Hospital system to the user population. The successful outcome is that there is now a global address list, university-wide distribution lists, electronic appointment scheduling capability across the University, and reliable sending and receiving of attachments.

  • Help Desk - Added, too, this past year is a new service delivery operation. An Assistance and Service Center was created to support the new HR, Payroll, Student, Email, and other Enterprise-wide systems with problem resolution, documentation and training.

  • Web Development Team - A year ago there was a dearth of Web development specialists and a variety of Web tools spread across the schools and administrative units of the campus. Now there is a new Web Development Team that is modeling standards of practice and has already had numerous accomplishments, including the development of the Web page for the University Budget presentation to the State legislators.

  • Internet2 - UMB became a primary member of the Internet2 Consortium in July, 2002. Faculty and staff now have access to a very high-speed network to enhance collaboration with other research institutions.


Achieving operational efficiency and effectiveness is an on-going challenge for all organizations. CITS and the IT operations in schools and administrative departments have managed with fewer resources and have achieved efficiencies, while at the same time advancing technology and maintaining effective support services.

If our recent accomplishments are examined closely, it is encouraging to note that each and every achievement has had significant "value-added" for the University. But the most important offering for students and faculty at UMB is the creation of an efficient and effective educational environment. The focus and purpose of advances made with technology this past year have been to help create this electronic environment, and to optimize services for students and faculty.

Editor's Note: For further details about the recently-accomplished technology initiatives noted in this article, as well as those slated for the coming year, see related articles throughout this newsletter.

Message from the Editor
Brook Botvin
Welcome to Volume 1, Number 1 of CITS eNews! This electronic publication is designed primarily to inform the students, faculty and staff of the University of Maryland Baltimore about activities directly involving members of the Center for Information Technology Services (CITS), the central information technology group on campus, but affecting the whole campus community. Because this is a first edition, we have asked the authors of the articles to explain a bit about their respective groups within CITS, as well as to relay news of upcoming events. Be assured, however, that you will find on these pages not only information about recent IT achievements, but also a great deal of "news you can use." We anticipate publishing on a "modified-quarterly" basis, which is to say that we do not plan to put out a summer edition. Please email any comments, corrections, suggestions for future articles, etc., to