Center for Information Technology Services

Home > CITS > Communications > Archives > Newsletter > June 2004 Edition > CITS eNews Volume 1, Issue #3, Page 3

VPN for HSHSL-Wireless Now Available!

The Health Sciences and Human Services Library (HS/HSL) now offers Virtual Private Network (VPN) software. People wanting to use the HS/HSL wireless network to access services or applications local to the campus must first install and run the VPN software on their laptops. The software is only available to UMB faculty, staff and students with a UMnet account. Once a user is authenticated on the VPN, he or she will have access to services both on and off the campus. The VPN software is needed to connect to campus networks. Wireless surfing of the Internet can be done without the VPN software.

The VPN software and installation instructions for Windows and Mac OSX are available for download at   But be aware that the Mac software is for OS X (10.1 and above) only.

Please Note: Campus security policies state that you must have anti-virus software in place on your computer before you install VPN.  For details, see IT Security at and click on the link for Univeristy of Maryland Baltimore (UMB) Information Technology Anti-Virus Policy in the right column.  

For general questions about installation of the HS/HSL VPN software, contact staff at the HS/HSL Computing Assistance Desk. For questions about connecting to a campus network outside of the HS/HSL, contact the network system administrator for that network to obtain authentication information. 
Questions about university security policies or the University of Maryland Baltimore VPN connection (also included in the VPN software), should be directed to the CITS Assistance and Service Center (ASC) Help Desk at 410-706-HELP.

Campus Websites Get New Look
The CITS Web Development Department has continued working with many schools, departments, and organizations throughout the UMB campus in order to update and move their websites into the Content Management System.  Since the beginning of 2004, over 50 websites have been updated and are now taking advantage of the CMS.  For more information about the CMS, go to: In addition, more than 60 people have taken the free CMS classes that the department offers.  For more information about CMS Training go to

On March 16, 2004 the Dental School website was updated to include more dynamic content, improved navigation, and a newly updated layout/design.  The CITS Web Development group  have been working closely with faculty and staff at the Dental School in order to redesign their website and make it easier to keep the information current and informative.  A combination of Oracle databases, Coldfusion applications, and the Content Management System were used to make it successful.  See the website for yourself at:

ASC Help Desk Supports MACs

The ASC Help Desk is proud to announce a new service: first-level support to the growing number of MAC users on campus.  The staff has been trained and is now looking forward to answering MAC basic and some intermediate level requests.  In addition, if you choose to visit the Help Desk, there are two MACs (one with OS 9 and one with OS X) available for your use.  There is no charge for this service.

If your request exceeds the expertise of the ASC Help Desk staff, with your approval the Help Desk will call MajorMac for you.  MajorMac is a vendor that has agreed to provide MAC support for the campus.  MajorMac will then contact you for further clarification of your request.  There is a time and materials cost for this service.  (Visit and select Computer, Peripherals and Maintenance for further information about UMB’s contract with them.) 

In addition, a new MAC Users Group (MUG) has been formed to provide a monthly opportunity for campus-wide MAC users to share knowledge and network with other MAC users.  The first MUG meeting was held on April 29th with 14 MAC-user faculty, staff and students in attendance.  Drew Janssen, from MajorMac presented the “Advantages of moving from OS 9 to OS X” topic.  Members of the MUG are also using a listserv as an open forum to ask a question and solicit responses from the other members--another opportunity to share knowledge.  The next MUG meeting is scheduled for May 27th.  For information on attending the next MUG meeting or joining the Users Group, please contact the ASC Help Desk at 410 706-HELP.

The ASC Help Desk is located on the lower level of the HS/HS Library, in Room LL06. It is staffed by a Manager and three Customer Service Representatives who are available to help you Monday through Friday from 8 a.m. to 5 p.m. The Help Desk can also be reached by phone at (410) 706-HELP or by fax at (410) 706-4191. Their email address is Frequently Asked Questions and their answers can be found at Need Help? Just ASC!