Center for Information Technology Services

Home > CITS > Communications > Archives > Newsletter > february 2004 > CITS eNews Page 2

ASC Help Desk Supports Open WebMail
In preparation for the implementation of the new campus email system (called Open WebMail) over the weekend of January 3rd, the ASC Help Desk tested Open WebMail as well as the supported Windows email clients Outlook Express 5 & 6; Outlook 2000, 2002, & 2003; Netscape 6 & 7, and Eudora 6. They also documented the configuration settings for the supported Windows email clients as well as the key functions of Open WebMail (such as Address Books, Change Password, Forward email, Calendar, Filtering, Encryption, WebDisk, and Vacation). All of these instructions are available on the ASC Help Desk webpage.

During the weeks of January 5th and 12th (following the implementation of the new email system) over 600 faculty, staff and students contacted the ASC Help Desk. Of the 900+ requests received, 48% were related to the new email system.

Also during the week of January 12th, the Help Desk provided UMnet USER IDs and passwords to approximately 235 new Nursing and Social Work students at their respective Orientation sessions.

The ASC Help Desk is located on the lower level of the HS/HS Library, in Room LL06. It is staffed by a Manager and three Customer Service Representatives who are available to help you Monday through Friday from 8 a.m. to 5 p.m. The Help Desk can also be reached by phone at (410) 706-HELP or by fax at (410) 706-4191. Their email address is Frequently Asked Questions and their answers can be found at Need Help? Just ASC!


Message from the Editor
Brook Botvin
Thank you for visiting Volume 1, Issue Number 2 of CITS eNEWS! This electronic publication is designed primarily to inform the students, faculty and staff of the University of Maryland Baltimore about activities directly involving members of the Center for Information Technology Services (CITS), the central information technology group on campus, but affecting the whole campus community. Following our policy of focusing on "news you can use," this edition includes articles about the newly "wired" Library, the new Open WebMail email system, the new Content Management System for campus Website developers, new Web-based Student Admissions processing, and much more!

Contributors to this Issue:
Dr. Peter Murray, CIO
Brook Botvin, Editor
Nick Peters, Web Publishing

Articles By:
Trisha Kaufman   Paul Petroski
Jim Leoni            Chris Phillips
Fran May            Fred Smith
Buzz Merrick       Nola Stair
Gary Nelson        Deno Tufares

CITS eNews is published on a "modified-quarterly" basis: i.e., Fall, Winter and Spring. Please email any comments, corrections, suggestions for future articles, etc., to