CITS Logs Long List of Accomplishments for 2004
To say that the Center for Information Technology Services completed many projects, little and big, on behalf of UMB students, faculty and staff in 2004 is an understatement! Many of the services that CITS provides to the campus community are performed quietly behind the scenes. Examples of these are the daily blocking of unauthorized (hacker) internet access to our database servers, disabling virus-infected computer workstations from using our network (and then helping owners to cleanse them), and developing a campus disaster recovery program. Others services are quite apparent to end users, such as assisting the School of Pharmacy to migrate and train over 200 users from GroupWise to Outlook; providing students with a new, user-friendly, web-based email system and broadly expanded ability to transact Financial Aid business online; and training faculty how to use SIMS to increase their effectiveness at student advisement.
Below is a selected list of CITS’ accomplishments in 2004, with links provided for easy access to further details in many areas. And be assured that even as you read down the list and click a few links, CITS staff members are hard at work on many exciting new projects for 2005.
CITS Accomplishments in 2004
- Performed equipment and infrastructure upgrades to accommodate emerging campus systems such as myUMB Portal, eUMB Finance and Grants, Exchange 2003, etc.
- Upgraded campus Active Directory infrastructure to support Windows 2003 and Exchange 2003 servers campus-wide
- Worked with the School of Pharmacy to migrate and train over 200 users from GroupWise to Outlook
- Migrated OEA staff from Exchange 5.5 to Exchange 2000; took OEA Exchange 5.5 server out of service, saving hardware, software, licensing, and human resource costs.
- Installed and created the database development/production environments for: Mysoft Telephone Billing, EHS Training, COEUS, eUMB Portal and Finance.
- Replaced UMnet with Open Webmail
- Upgraded campus Blackboard service with new software and new servers
- Escalated the fight against computer viruses (e.g., Help Desk cleansing of infected workstations)
- Installed Meridius campus-wide SPAM-fighting system
- Enhanced SURFS to provide students improved access to their financial aid information, course lists and much more
- Provided new SIMS Web Admissions and Registration capabilities for School of Social Work, Physical Therapy, and the Graduate School
- Implemented automated admissions application interfaces for School of Pharmacy (PHARMCAS) and School of Law (NOLIJ--ADMIT-M)
- Performed extensive hardware and software installations to enhance campus business systems such as Corporate Purchasing Card (CPC), Budget Preparation System (PASS), Telephone Billing, etc.
- Stabilized eUMB HR/Payroll and Commitment Accounting modules and added Direct Retro processing
- Help Desk responded to 17,095 “trouble tickets”
- Created a first point of contact for MAC support; instituted a MAC Users Group
- Provided web site design support and training in CMS software
- Delivered hands-on, instructor led training for enterprise and desktop applications
- Conducted training to assist faculty in using SIMS data to better advise their students
- Constructed 2 new computer applications training classrooms
- Trained over 800 campus users on Enterprise applications such as eUMB and SIMS, and hundreds more on business applications such as Crystal Reports, Adobe Illustrator, and Microsoft Office.
- Redesigned CITS Website for user friendliness; added central links to Computing Information Resources for Students and Faculty/Staff
- Enhanced Software Licensing Office services to better provide students, Faculty and staff with low-cost software applications
- Provided campus users with contract for AT&T wireless services at discounted rate
- Designed telephone and network services for West side Bio-Park