Center for Information Technology Services

Information Technology Strategic and Tactical Plan

Progress Report, October 2010

Work is underway to complete the action items in the new campus IT Strategic and Tactical Plan. To review the status and progress of items, as of the end of the 3rd quarter 2010, please click on the "spyglass" for each of the categories below. For the entire document click here.

Campus Cyberinfrastructure - Audit Items
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ACTION ITEMSTATUS

Develop a plan to monitor security logs

Determine criticality of systems (sensitive/confidential data)

Determine servers, applications, databases, networking equipment supporting critical systems.

Research industry standards and best practices

Determine which logs must be monitored

Determine monitoring cycle for capturing/reviewing security logs

Done

Done

Done


Done

Done

Done

Investigate effective software tools to analyze log data and generate exception reports

Identify tools available in the marketplace

Schedule vendor demos or WebEx conferences/meetings

Make decision of which product(s) is most appropriate

Proceed with procurement process: acquire product(s)

Install, test, and learn to use product(s)

Configure tools to aggregate & analyze log data on systems/servers

  - Develop exception reports and notification mechanisms

Develop and implement actions plans/procedures

Done


Done

Done

Done

In Progress

In Progress

4th quarter


4th quarter

Dec 2010

Develop a Plan of Action to Relocate publicly accessible servers to a DMZ segment of the network

Identify critical servers

Identify required VLANs

Estimate number of servers to be positioned in each VLAN

Create VLANs

Review load balancer configuration

Replace/refresh equipment

Change addressing on servers not being replaced

Revise firewall rules

Reconfigure firewall devices to implement a “least privilege” security strategy

 


Done

Done

Done

Done

Done

In Progress

In Progress

In Progress

In Progress

Complete computer security policy to include a password protected screensaver

Obtain approval for implementing the policy for audit compliance



Done

Activate and use the computer room space in 300 West Lexington Street facility

Install network switches and prepare the infrastructure for security card access/personnel occupancy

Relocate some CITS infrastructure and networking staff to this location

Begin installing network equipment, server hardware, and storage equipment




Done

Done


2nd quarter 2010 through 2011 beyond

Discuss and determine the design of the room and the equipment needed for production and backup systems, data storage, and high performance computing

Engage and obtain input from IT Advisory Committee

Engage and obtain input from a Faculty Research Computing Support Advisory Committee

Engage and get advice from vendor partners regarding contemporary computer room design and the capabilities and effective use of power, cooling distribution, and equipment

On Schedule


 
 
Ongoing

Ongoing


Ongoing

Develop a faculty research computing program that would support faculty research computing needs, define support requirements, include an effective sustainability model and incentives for using a facility that synthesizes a common computing infrastructure with computing systems, specific applications, and data storage all linked by a high-speed network across campus and to the outside world.

Finalize a research computing support program document that defines and explains the various aspects of the program. (4th qtr, 2010)

Purchase and install storage equipment for faculty research data. (1st qtr, 2011)

Install computing nodes to be used as computational resources for faculty projects. (1st qtr, 2011)










On Schedule

Continue to configure and build-out the campus wireless network. Enhance wireless security while expanding campus wireless infrastructure.

Configure equipment for guest, faculty, student, and staff access

Cut-over to use new infrastructure and activate the myUMB authentication to gain secure access to the campus wireless network

Establish procedures for creating guest accounts and guest access to the wireless network

Provide easy and secure wireless access for faculty, staff, and students using mobile computing and handheld devices





Done


Done



Done


Done

Work closely with Facilities Management on the following projects:

Security camera project:

     President’s Office

     Campus Center

Fire alarm monitoring system

Medical Examiner building fiber installation




Done

Done

Fiber installation complete, Facilities will bring buildings on line after tests

Done

Work with Office of Research Development to provide server infrastructure support for KSS techTracS application, database, and web server

In Progress

E-mail and message delivery

Once schools are migrated to Exchange 2007, remove the Exchange 2003 Recipient Update Service from production and replace with the Exchange 2007 E-mail Address Policy Service.

Replace the end-of-life GroupWise connector that links up the campus Exchange environment to the GroupWise e-mail environments.

Upgrade Blackberry Enterprise Server to versions 5.x (1st qtr, 2001)

Implement outbound e-mail delivery using IronPort infrastructure (3rd qtr, 2011)

 

Done

 

 

Done

 

On Schedule


In Progress

Work with the Office of External Affairs to provide the server infrastructure and database support for the Advance Development System project.

Implement development and production databases, applications, and web server environments.

 

 

Done

Continue to deploy contemporary IP Technology (VoIP communication devices) in new buildings as well as in existing buildings that have achieved campus standards for network equipment and building infrastructure.

Pharmacy School

Dental School

Social Work

Law School

HS/HSL

Saratoga Building

 

 

 

Done

Done

Done

Done

Done

To be completed 4th qtr, 2010

Work closely with Facilities Management and school facilities personnel to apply campus network standards in new and renovated facilities.

Pharmacy Hall

Pine St. Annex

Nursing Renovation

Bressler Building

Medical Examiner’s Office

 


Done

Done

Scheduled for Jan 2011

Renovations underway

Done

Complete the Storage Area Network project for storing campus systems data in the new storage equipment located in the campus computer room

Migrate development systems to the new SAN

Apply best practices and EMC technologies for the storage of development databases on the new SAN

 

 

In Progress

In Progress

Replace hardware for development and production systems, as well as network, security, and communications devices, as part of a planned refresh cycle as well as for building redundancy in network and server hardware.

Replace network switches, routers, and firewalls

eUM HRMS development database server

eUM Financial system development database server

Portal database, application and web servers

Servers that support Web applications and the Web Content Management System

4th quarter 2010

 

 

 
In Progress

In Progress

In Progress

In Progress

In Progress

Re-architect server configurations for Web applications and the campus Website Content Management System and position servers behind the Load Balancer

In Progress; to be completed in 4th quarter 2010

Build second network core facility in 620 W. Lexington Street to achieve network redundancy and disaster avoidance if a major fiber problem occurred at Howard Hall (3rd quarter, 2011)

Develop an RFP for installing redundant fiber-optic cabling in duct banks that connect to every campus building and to the second network core.

 

 


Currently developing Plan

Explore the possible acquisition and use of newer, state-of-the-art videoconferencing systems

Evaluate Cisco Corporation’s “Telepresence” equipment and videoconferencing solution

Evaluate other brands (Tandberg and Polycom) of videoconferencing equipment

Test the use of Webcams for structured videoconferencing sessions

Test the use of Cisco Corporations VoIP televideo devices

Determine best solutions for multi-site connections via videoconferencing “bridging” technology

 

 

 

Ordered 3 Tandberg systems (HS/HSL, 620 W. Lexington, President's Office)

New Initiatives

eDirectory 8.8 upgrade/migration

Migrate OS from Windows to Solaris

Replace SSN as key with GUID in Aleph

In Progress; target 12/1/10
Target completion 12/1/10

Done

Access to Information Resources
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ACTION ITEMSTATUS

Develop and deploy self-service e-mail account provisioning for students

Replace current mass add process for incoming students

NEW: Create web interface for e-mail administrators and IT Help Desk to manage e-mail addresses

NEW: Implement handling for old students/employees returning as new students to reactivate the old UMNET e-mail address

NEW: Alias transition into Alias Organization Unit

Done

 
Done

 
Done

 
Done

 
Done

Establish a mobile computing program

Standards for mobile computing and handheld devices

Discounted pricing for mobile devices and service plans

Identify opportunities for mobile apps and prioritize based on value to the campus community and  resources available

Establish a campus “App” Development Team that would be trained and learn how to develop apps for mobile devices

Begin developing applications that can be downloaded to mobile devices

 

Done

Done; view plans


Underway

 

Forming

 

1st quarter 2011

Administrative Systems
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ACTION ITEMSTATUS

Continue developing e-forms for business, human resources, and student processes

Complete a Request for Proposal for an “electronic toolkit” that will expedite the development of electronic business and human resources forms.

Acquire an “electronic toolkit” for developing e-forms

Obtain training and learn how to use the toolkit

Perform an analysis of Travel forms, preparing for the conversion to electronic processing

Begin the technical development of Travel e-forms, converting paper forms and processing to electronic processing

Prepare training materials and instructions and implement the Travel e-forms (1st quarter 2011)

Continue with the Time Sheet project and make the non-exempt timesheet electronic (1st quarter 2011)

Undertake analysis of HR and Payroll forms and processes for the purpose of re-engineering processes and converting to e-forms

Investigate feasibility of developing an electronic reconciliation and approval screen for the ProCard

 


Done

 

In Progress

 

Done


4th quarter 2010



On Schedule


On Schedule


Ongoing

 

Investigating

Complete the Dunning Letter generation processOngoing
Finish the electronic interface for the Campus Center URecFit payroll deductionsDone
Continue to support and implement changes for current and future Salary Reduction mandates, if necessary, to the HRMSDone
Investigate additional solutions to accept electronic payments (credit card) for services provided by business and service units on campusOngoing

Investigate and assess risk for compliance with electronic systems used for payment/credit card processing (Payment Cared Industry Data Security Standard) 4th quarter 2010

Achieve standard and compliance, if necessary, systems used for credit card processing

Underway

 


2nd quarter 2011

Implement new fringe benefit allocation modelPostponed to FY2012

Upgrade Student Information Management System (Banner) to version 8.x and work on priority requests

Provide Banner training/refresher courses as needed and requested

Complete MHEC scholarship interface for Financial Aid and Bursar’s areas

Enhance student service provider interfaces (PharmCAS, ADSAS, LSAC, and GRE) into Banner

Implement CAPP module for tracking student progress/achievement: Law School

Implement Web admissions, Registration, and Recruiting for Public Health

Participate with the implementation of TargetX for recruitment management and communications to prospective School of Social Work students and provide guidance for the vendor to build an interface to Banner

Plan, prepare, and implement the new Banner 8.x version (4th quarter 2010)

Evaluate and implement a Counseling Center scheduling application (4th quarter 2010)

 

 

Ongoing


In Progress


Done and Ongoing


In Progress

Done


Ongoing

 


On Schedule

 

Ongoing

COEUS grant proposal development and management system

Perform COEUS production updates twice a year to keep current with federal regulations (unless mandates dictate additional upgrades).

Implement phase II COEUS RAVEN reporting enhancements which will include updated pre-award and subcontract level reporting, award level reporting, new data items for reporting selection, new screen to display all current and proposed effort for an employee (originally 3rd quarter 2010)

Install Kuali 2.0 software on CITS servers to create a testing “sand box” area for access by UM staff

Review Kuali software functionality and the impact on UM’s specific business practices. (2011)

Work with Kuali Foundation on enhancements and product modifications based on UM’s software Review (2011)

 


Ongoing

 

Go live changed to 11/5/2010

 

 



Done


Beginning Soon


Beginning Soon

Archibus space inventory management system

Work with the Department of Capital Budget and Planning to review and possibly upgrade the Archibus system to the vendor’s latest release.  (2nd quarter 2011)

Work with Department of Capital Budget and Planning on the development of UM’s phrase 2 enhancements.  These enhancements will allow UM to assign space by individual projects and principal investigators for research administration reporting purposes.  (2nd quarter of 2011)

 

Done

 

 

In Progress

Develop Web Applications for:

OEA Credit Card Monitoring application

International Student web application for the Office of International Services

RSS feed function for displaying news from the Intranet application

Implement WordPress for campus-based blogging capabilities

Enhance InvenioIP application

New HS/HSL circulation application to manage software purchases and inventory

Develop Wellness Hub application to go with the new Wellness Hub website

 

On Hold; OEA is looking at vendors

Done; awaiting final approval

Done

Done


Done

 


Done

Upgrade other administrative software applications:

Web Content management system

Cold Fusion Web Application

User Productivity Kit training tool

ImageNow document imaging and management

Maximus effort report tracking system for grants

 


Done

Done

In Progress

In Progress

Upgrade and enhance current reporting tools
In addition to encumbering by fiscal year, investigate the feasibility to encumber salaries and fringe benefits by grant period. If doable, reflect encumbrance in RAVEN.
In Progress
Systems for Teaching and Learning
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ACTION ITEMSTATUS

Upgrade to Blackboard version 9.x
Prepare test environment and test

Prepare training materials

Train Blackboard administrators

Test 9.1 version

Train Faculty

Help summer faculty to build course materials

Perform acceptance testing

Cut-over to version 9.1 (in production)

Done

Done

Done

Done

Done

Done

Done

Done

Improve support for academic applications by further opening lines of communication with vendors to ensure teaching and learning activities, priorities, and support needs are communicated effectively.

Reinstate a monthly Blackboard support telephone call to include representation by CITS, ETC Chairs, and other invited personnel with specific agenda items for discussion with Blackboard representatives

Provide an online surveying tool for teaching students how to survey

Upgrade the production Mediasite content capture system to the newest version (5.3)

Investigate and evaluate an online, real-time conferencing system for teaching and learning

  Prepare and distribute a Request for Proposals

  Evaluate responses and select a system

 

  

Done

 

 

 

Done, Survey Monkey

 

 

Group is formed; work is beginning in development of an RFP

Upgrade other academic teaching and learning systems

Questionmark online testing and assessment software:

  Test new connector to Blackboard

  Test QM version 5.x through fall 2010

  Cut-over to new version (1st quarter 2011)

NEW:  Create weekly calls with Questionmark and campus users to resolve ongoing technical issues

New:  Develop direct access to Questionmark server with local authentication and alternative grade reporting

NEW:  Work with a Questionmark authentication team to establish myUM id for direct access

 


Done; major problems identified

Still testing iterative upgrades

On hold; pending testing

Done

 

Done

 
About to begin; target finish is 12/10

Communications, Feedback, Service Delivery, and Support
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ACTION ITEMSTATUS

Expand Communications to and with the campus community

E-mails to campus, school and department Communications personnel

CITSBits online newsletters

VOICE articles

Web Postings

In person meetings, IT Leaders, faculty, staff senate

Electronic discussion boards

Online brochures, advertisements

Orientation materials, etc.

Collaborate to identify and satisfy campus software needs

Publicize software programs currently available in the campus Software Licensing Office

Survey faculty, students, and staff to determine if other software programs are needed

Negotiate licenses for any additional software programs that should be offered via the Software Licensing Office

 

 
Ongoing

 
Ongoing; quarterly

Ongoing; monthly

Ongoing
  
Ongoing

 
Reviewing best tools

 

Ongoing

 

Done, Ongoing

 

Ongoing

Help Desk Collaborations across UM, UMMC, and UPI

Pursue additional opportunities for collaborating with Help Desk operations in UM, UMMC, UPI

Hold regular meetings to discuss and share information: identify areas for collaboration; streamline and enhance service delivery

Continue implementation of WebHelpDesk to improve how Help Desk requests are submitted, routed, and tracked.

Work with the schools of Pharmacy, Nursing and Law (as well as the other schools as they acquirelicenses) to develop Tier 2 support. 

Deploy a development environment to test a new version of the software. 

Plan and proceed to implement self-service features of WebHelpDesk including enabling users to submit and review tickets via the Web. 

 

Ongoing


Ongoing

 

Ongoing

 

Ongoing

 
Done

 
Done

Work with Office of Research Development to provide access for faculty to research resources via a single web pageDone; view Research site

Design or redesign campus websites

Redesign the campus Home Page and Website

Complete Phase II of Dental School website

Update the campus housing website

Complete URecFit website

Update software licensing website

Update Writing Center website

Develop a new Eldercare website

Investigate feasibility of moving the BioPark website into the campus Content Management System

Upgrade Graduate School website

Convert web content and websites that are not currently in the campus Content Management System and campus web server environment

Develop a consolidated Twitter page to manage and display OEA’s News Bureau information

Develop a CMS solution to enable users to sign-up for RSS feed notifications

Develop a new Wellness Hub website

Undertake an assessment of the Campus Center website with a review of features and functionality needed for the site and then perform a redesign

 

Done

Done

Done

Done

Done

Done

Done

Study completed; ORD privately contracting Hosting/Maintenance

Ongoing

Ongoing

 
Done, but changes by Twitter made unusable, currently engaged with other OEA priorities

Done, thru Coldfusion servers

Done

In Progress, redesign underway

Develop Training Resources specifically for Faculty

Blackboard Training (On Demand, Online, and In Classrooms)

Schedule more demonstrations and presentations of the tools and technologies that are or become available

Develop Training Materials

Post online, provide training on-demand

Provide links that connect to campus training website

 

Done

 
Done and Ongoing

 

Done

Done and Ongoing

Done

Enhance the Campus Academic Systems and Services website to include a catalog of all the academic systems, communication and collaboration tools, and types of training availableOngoing; more than 20 links already established
Implement an electronic communication tool(s) and create a campus forum(s) for sharing information regarding needs, new available technologies, services and support, e.g., discussion boards, blog, WebEx, Google Wave, Google Docs, etc.On schedule; testing Google Docs, Teaming, SYMPA, huddle, et al.
Provide an online solution for document storage, sharing, and editing/collaborating for facultyOn Schedule for 1st quarter 2011