Center for Information Technology Services

Information Technology Strategic and Tactical Plan

Progress Report, September 2011

Work is underway to complete the action items in the new campus IT Strategic and Tactical Plan. To review the status and progress of items, as of the end of the 2nd quarter 2011, please click on the "spyglass" for each of the categories below. For the entire document click here.

Campus Cyberinfrastructure - Audit Items
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ACTION ITEMSTATUS

Activate and use the computer room space in 300 West Lexington Street facility

- Install network switches and prepare the infrastructure for security card access and personnel occupancy.  (2nd quarter 2010)

- Relocate some CITS infrastructure and networking staff to this location.  (2nd quarter 2010)

- Discuss and determine the design of the room and the equipment needed for production and back-up systems, data storage, and high-performance computing.  (3rd quarter 2010)

- Engage and get advice from vendor partners regarding contemporary computer room design and the capabilities and effective use of power, cooling distribution, and equipment

- Purchase and install storage equipment for faculty research data.  (1st quarter 2011).

- Install computing nodes to be used as computational resources for faculty projects.  (1st quarter 2011)

- NEW: Creating processes for storage allocation and distribution. (2nd quarter 2011)

Done


Done
 

Done and Ongoing
 

Ongoing

 
Done
 

 
Done

 
Done

 
Done

Work with the Office of Research Development to provide server infrastructure support for:

- KSS techTracS application, database, and web server.  (2nd quarter 2010 and ongoing)

 

 
Migrated to new server and assisted Application Administrator (Done. On-going system maintenance)

Develop a plan for monitoring security logs

- Make decision on which product(s) is most appropriate; proceed with procurement process; acquire product(s).  (3rd quarter 2010) 

- Depending on product, identify procurement methodology (e.g., purchase off existing state contract, write bid or RFP).

- Install, test, and learn to use the product(s).  (4th quarter 2010)

- Configure the tool(s) to aggregate and analyze log data on all identified critical servers and systems.  (4th quarter 2010)  

 

Decisions made: Logrhythm, WhatsUp Gold, and Imperva Purchased.

Done

Done

LogRhythm for servers done.  Imperva for databases complete. WhatsUp Gold & Logrhythm for network devices in progress.

Develop a plan of action items for relocating publicly accessible servers to a DMZ segment of the network.

- Identify critical servers (1st quarter 2010)

- Identify required VLANs. (2nd quarter 2010)

- Estimate the number of servers to be positioned in each VLAN. (2nd quarter 2010)

- Create VLANs. (2nd quarter 2010)

- Review Load Balancer configuration (3rd quarter 2010)

- Replace/refresh equipment (4th quarter 2010). 

Research showed that the existing load balancers would not meet our requirements.  New load balancers were purchased and delivered at the end of October 2010.  Staff training was completed early December 2010. 

- Change addressing on servers not being replaced (4th quarter 2010).

1/6/2011: starting to put new web high availability servers in place.  Old servers will be taken out of service when new servers are fully configured and available. 

- Revise firewall rules (4th quarter 2010)

- Reconfigure firewall devices to implement a "least privilege" security strategy. (4th quarter 2010).

 


Done

Done

Done

Done

Done

New load balancer in production; web High Availability hardware in production. This was completed in the 1st quarter of 2011. Done.

In Progress

Completed

Completed
 

Done

Done

Implement a new student email system. 

Migration to GAE in progress 2nd quarter – 4th quarter 2011

Activate and use the computer room space in 300 West Lexington Street facility

- Purchase and install storage equipment for faculty research data.  (1st quarter 2011)

Done 
 
Equip installed, Pilot is complete, researchers are now making use of the new storage

Continue to deploy contemporary IP Telephony (VoIP communication devices) in new buildings as well as in existing buildings that have achieved campus standards for network equipment and building infrastructure.  (All of the areas below will be completed by the end of the 4th quarter 2010, with the exception for Pharmacy which will be completed by the end of the 2nd quarter 2010)

- Pharmacy School

- Social Work

- Law School

- HS/HSL

- Saratoga Building (85% complete)

- Dental School (85% complete)

See VoIP Deployment Project Plan

 

 
 

 
Done
 
Done

Done

Done

network upgrade in progress; new equipment installed - Done

Complete early summer 2011 - Done

Email and Message Delivery

- Once schools are migrated to Exchange 2007, remove the Exchange 2003 Recipient Update Service from production and replace with the Exchange 2007 Email Address Policy Service.  (3rd quarter 2010)

- Replace the end of life GroupWise connector that links up the campus Exchange environment to the GroupWise email environments.  (3rd quarter 2010)

- Upgrade the Blackberry Enterprise Server to version 5.x.  (1st quarter 2011)

- New: Migration from ILM to SimpleSync for Global Address List (GAL) population

- New: Implement Ironport configuration changes to push Transport Layer Security (TLS) Encryption 

- New: Reconfigure Mass Email distribution lists and associated processes.

- Implement outbound email delivery using IronPort infrastructure.  (3rd quarter of 2011)

- Continue with the next step in re-architect inbound message delivery.  (4th quarter of 2011 and early 2012)

  • Re-architect legacy servers that handle delivery (2nd quarter 2011)
  • Use the IronPort appliances and Enterprise Directory to take delivery of inbound email and direct it to the appropriate campus email server (2nd quarter 2011)
  • Implementation of email encryption and data loss prevention
  • New: Implementation of Google Applications (Migration 2nd-4th quarter 2011)

 

 
Done

 

Done

 
Done

Done

Done

 
Done

Done

Done

Done

Done

Done: Dental (school specific)

On Schedule 

 

Replacement software for LanDesk (pushes updates to desktops)

  • Requirements/Analysis
  • Test evaluation copies of software – 2nd quarter
  • Procurement – 3rd quarter
  • Installation/Implementation – 3rd quarter    

 

Done
Done
Done: 2nd-3rd quarters
3rd-4th quarters 

Simplification of email delivery

Decommission of UMNET SMTP relaying

Done

Disaster Recovery Enterprise Storage Area Network

  • Requirements/Analysis
  • Procurement
  • Installation/Implementation

 

Done
Done
3rd Quarter

New: Implement collaboration software for pilot testing

Done; assessment nearly complete

Establish common firewall rules for CITS and School firewall devices.  (1st quarter 2011)

Done and Ongoing

Access to Information Resources
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ACTION ITEMSTATUS

Explore the possibility of implementing single sign-on for enterprise applications and implement where possible.  (2010 and 2011) 

- Student and research applications to be identified and project plans to be developed for implementing the use of a single sign-on.  Student Systems done.

 

 

Blackboard and GAE are set for SSO via Shibboleth, SURFS uses the myUMBid (not SSO)

Create a myUM Community System that would replace the existing Affiliate System and the Stub Record application (application used for creating the UM One Cards) so that adjunct faculty, internal affiliates (those individuals that work on campus but are not paid by UM) and external affiliates can get easier and faster access to UM systems and resources. 

- Create basic system and introduce as authoritative source to the enterprise directory.  (1st quarter 2011)

- Design web environment for registration and administration.

-  Establish database to hold registration information, Community System security.

-  Create interface and establish a feed from the Community System to the enterprise directory.

- Transition non-eUM Affiliates from the current eUM Affiliate System to the Community System (3rd/4th quarter 2011)

  • Create and enable electronic self-registration. 
  • Develop an electronic approval/sponsorship process, including renewals.

- Use the myUM Community System as a replacement for the current Stub Record application (application that is used for the One Card).  (4th quarter 2011 and beyond)

  • Create and enable electronic self-registration.
  • Develop an electronic approval process.

 

 

 

This is rescheduled for 2nd Qtr 2011/ Basic design complete, resources are being secured for future phases

 

 

 
(4th quarter 2011 and beyond)

Additional Projects not in the Original IT Plan

- Integrate myUMid with NIH

- Integrate myUMid with EDUCAUSE

- Integrate myUMid with Internet2

- UPK Pro (June/July 2011)

- GAE (June 2011)

- Enterprise directory platform migration (July 2011)

- myUM Account Management site security enhancements (May/June 2011)

- myUM Authentication (SSO) redesign (May 2011)

- Electronic Phone Directory

- Integrate myUMid with Parking - Bosscars (May 2011)

 

Done

Done

Done

Underway

Initial implementation has occurred

On schedule

On schedule/Done

Done

Underway/Done

Underway

Administrative Systems
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ACTION ITEMSTATUS

- Perform an analysis of Travel forms, preparing for the conversion to electronic processing.  (3rd quarter 2010)

- Begin the technical development of Travel e-forms, converting paper forms and processing to electronic processing.  New Target date 2nd quarter 2011

 

- Prepare training materials and instructions and implement the Travel e-forms.  New Target date 2nd quarter 2011

- Continue with the Timesheet project and make the non-exempt timesheet electronic.  (1st quarter 2011)

- Continue with Timesheet project and make ETS available for Student and Contractual employees

- Accommodate one-time bonus of $750 in HRMS for eligible employees

- Accommodate changes in HRMS for Pension/Retirement system changes

- Budget Preparation system and state interface enhancements

- Enhance HRMS timekeeping to track and maintain advance sick leave

Implement new interface to Financials for Loan servicing operations (ECSI)

Done

 
Targeting for June for pilot groups to start using forms; campus to go live early fall 2011. Several Departments are piloting the forms now. Targeting campus go-live in late October.

Summer 2011

 
Done

Target date of Nov 2011

July 2011 - Done

July 2011 - Done

July 2011 - Done

Project on hold until after the HCM upgrade

Done

Investigate and assess risk for compliance with electronic systems used for payment/credit card processing (Payment Card Industry Data Security Standard).  (4th quarter 2010)

- Achieve standard and compliance, if necessary, systems used for credit card processing.  (2nd quarter 2011) 

Done

 
ONE CARD office received PCI compliance certification August 2011

Implement the new fringe benefit allocation model.  (2nd quarter 2011) - Postponed to FY 2012

- Complete MHEC scholarship interface for Financial Aid and Bursar's areas
 

- Integrate textbook requirements with the student academic registration process (2nd quarter 2011)Convert data form the legacy SOLARS system to Banner

- Convert data from 1980 to 2000 to improve the transcript gernation service (3rd qtr 2011)

- Develop a grade interface to Banner (eliminating double data entry to help reduce data integrity issues). (4th qtr 2011)

- Develop a new HS/HSL circulation application to manage software purchases and inventory.

Postponed to FY2012

Delayed due to testing errors, and resource constraints within the  FA office, new target date early 2012

Done
 

Project has started; expect completion in early 2012

Development completed. Testing is underway.

Upgrade other administrative software applications:

- ImageNow document imaging and management

- Maximus effort report tracking system for grants

- Web content management system

 
-
Upgrade Archibus space management application to latest release

- Tie research data to space data

 
Next upgrade scheduled for 2nd quarter 2011 

Done

Patches installed; Upgrade testing in progress

Target 4th qtr 2011

After Archibus upgrade.  Target early 2012

HCM upgrade:

Plan and prepare for upgrade

2nd half of 2011

Working with OEA:

  • Upgrading of Advance Alumni system 
  • Installation of upgrade in development environment
  • Installation of upgrade in production environment

 
 
Done
Done
3rd quarter

Create pilot environment for Kuali Coeus

Test Kuali Coeus

Done

3rd-4th quarter

Systems for Teaching and Learning
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ACTION ITEMSTATUS

Upgrade the production Mediasite content capture system to the newest version (version 5.3).  (3rd quarter 2010)

Done; planning to upgrade to version 5.5 in summer 2011

Investigate and evaluate an online, real-time conferencing system for teaching and learning.  (4th quarter 2010)

- Plan implementation of Collaborate

- Implement and roll-out Collaborate

In Progress - Targeting Summer 2011. Procurement is complete

Fall 2011

Spring Semester 2012

Upgrade other academic teaching and learning systems

- QuestionMark online testing and assessment software.

- Test new connector to Blackboard Test QM version 5.2

- Cut-over to new 5.2 version

Ongoing

(Testing resuming 2nd Qtr 2011)
(resuming 2nd Qtr 2011)
(Summer 2011) Pending results of testing

Fall semester 2011

Identify and resolve performance bottlenecks within the Bb application

(1st Qtr 2011 done, but will continue to address as problems arise)

Apply 9.1 SP1, SP2, SP3

Done

Apply 9.1 SP4, SP5

Targeting for Summer 2011: Done

More critical tasks for Banner: priorities after upgrade are:

Oracle 11.g upgrade

· Application Server upgrades to address Oracle Fusion middleware updates  

- Switching to Java from Jlnitiator

- Appworx Release 8

- Upgrade Test Scoring Software

 

Target late May 2011: Done

Will perform after Oracle upgrade

Will perform after Oracle upgrade

Will perform after Oracle upgrade

3rd Quarter

Communications, Feedback, Service Delivery, and Support
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ACTION ITEMSTATUS

Collaborate to identify and satisfy campus software needs

- Publicize software programs currently available in the campus Software Licensing Office. 

- Survey faculty, students, and staff to determine if other software programs are needed. Survey to be made and sent 1st quarter 2011.  Needs from the survey TBD and shared in 2nd quarter 2011

Support initiatives implemented after the IT Plan was developed

- Test, document and publicize Google@UMaryland roll out to students

- Training initiative implemented after the IT Plan was developed

- Implement UPK Pro as campus-wide Learning Courseware management system

Ongoing 

 
Ongoing/Done

Survey in draft form; seeking campus support for development; rescheduled for Fall 2011

 
Done

Done

Production environment operational; use still in progress

Help Desk collaborations across UM, UMMC, and UPI.  (Underway and ongoing)

- Pursue additional opportunities for collaborating with Help Desk operations across UM, UMMC, UPI

- Hold regular meetings to discuss and share information; identify areas for collaboration; streamline and enhance service delivery.

 

Ongoing quarterly meetings scheduled.

Meeting held 4.7.11 & 7.14.11

Web Projects initiated after the IT Plan was developed:

- Develop Mobile templates so visitors to UM’s websites can view them using mobile devices

- Address 508 compliance concerns, mobile accessibility and making site usable for visitors with disabilities.  Campus Wide Task force is being developed to assist with developing campus plan.

- ORD redesign

- Police redesign

- Enhance new Wellness Hub site and applications to use credit card

- Load balancing new Web Server Infrastructure

- HR redesign and move to CMS

- SMC Campus Center redesign

- Develop Telecomm database application

- Poison Center redesign

- Graduate School redesign

- Develop URecFit scheduler app

 

In Progress
 

Web Group is forming campus group.  Testing audit software 

Communications & Marketing will do this

Done

In Progress

Done

Done

Done

In Progress

In Progress

Done

No longer needed - they are using scheduling as part of new registration system

Develop training resources specifically for faculty: (begin 2nd quarter 2010 and ongoing)

- Blackboard Training

- On-demand, online and in classroom

- Schedule more demonstrations and presentations of the tools and technologies that are or become available

- Develop training materials

- Post online, provide trianing on-demand

- Provide links that connect to a campus training website

All of these span multiple areas within CITS - Underway


Ongoing

 
Ongoing
 

Done

Done and Ongoing

Ongoing

Implement a campus-wide online communication forum specifically for faculty

Faculty volunteers have assessed and compared tools. Procurement processes will occur after infrastructure decisions are made.

Continue to implement new WebHelpDesk features and functionality.  (1st quarter 2011)

Ongoing

Provide an online solution for document storage, sharing, and editing/collaborating for faculty.

Faculty volunteers have assessed and compared tools. Procurement processes will occur after infrastructure decisions are made.

Design and/or redesign campus Websites

- Update the Graduate School website

- Convert Web content and Websites that are not currently in the campus Content Management System (CMS) and campus Web server environment.

- Develop a new Wellness Hub website.

Undertake an assessment of the Campus Center website, with a review of features and functionality needed for the site, and then perform a redesign. (2011)

 

Done

Ongoing
 

Done

Done