Center for Information Technology Services

Information Technology Strategic and Tactical Plan

Progress Report, January 2011

Work is underway to complete the action items in the new campus IT Strategic and Tactical Plan. To review the status and progress of items, as of the end of the 4th quarter 2010, please click on the "spyglass" for each of the categories below. For the entire document click here.

Campus Cyberinfrastructure - Audit Items

Continue to explore High Availability options for critical systems and implement where possible. 

Work with campus and school leadership to develop a replacement plan for refreshing networking equipment and upgrading network building infrastructure

Campus Center Audio-Visual Support 
- Maintain installed technologies
- Provide technical and operational support

Underway & Ongoing

2010, 2011 & Ongoing

Ongoing; working with Campus Center, Academic Affairs staff to provide support

Develop a plan for monitoring security logs

- Perform analysis to determine an appropriate monitoring cycle for capturing/reviewing security logs (1st quarter 2010)

  • Determine the criticality of systems: identify the systems that store sensitive and confidential financial data
  • Determine which servers, applications, databases, and networking equipment are supporting critical systems.
  • Research industry standards and best practices for determining the appropriate monitoring cycle.
  • Determine which logs need to be monitored.
  • Make decision regarding the monitoring cycle for capturing and reviewing security logs.

- Investigate an effective software tool(s) that can analyze log data and generate exception reports (2nd quarter 2010)

  • Identify the tool(s) available in the marketplace.
  • Schedule vendor demonstrations and/or WebEx conferences/meetings.

- Make decisions on which product(s) is most appropriate; proceed with procurement prcoess; acquire products(s).  (3rd quarter 2010)

Decisions made: Logrhythm and WhatsUp Gold purchased (tool for network and server hardware) Imperva (database tool) purchase in progress.

  • Depending on product, identify procurement methodology (e.g. purchase off existing state contract, write bid or RFP). 

- Install, test, and learn to use the product(s). (4th quarter 2010)

- Configure the tool(s) to aggregate and analyze log data on all identified critical servers and systems. (4th quarter 2010). 

Status Update: LogRhythm was delivered.  In process of installing/configuring tool.  WhatsUp Gold delivered: we have it communicating to the core networking equipment and it will be connected to the rest of the network equipment soon. In  Imperva product delivery is expected in 1st quarter 2011.

  • Develop exception reports and notification mechanisms (e.g. mail)

- Develop and implement action plan/procedures.  Assess the criticality of systems and security logs. (December 2010)

















In progress
Plan for servers is complete; implementation in 1st quarter of 2011

Develop a plan of action items for relocating publicly accessible servers to a DMZ segment of the network.

- Identify critical servers (1st quarter 2010)

- Identify required VLANs. (2nd quarter 2010)

- Estimate the number of servers to be positioned in each VLAN. (2nd quarter 2010)

- Create VLANs. (2nd quarter 2010)

- Review Load Balancer configuration (3rd quarter 2010)

- Replace/refresh equipment (4th quarter 2010). 

Research showed that the existing load balancers would not meet our requirements.  New load balancers were purchased and delivered at the end of October 2010.  Staff training was completed early December 2010.  In process of moving systems behind the new load balancers.

- Change addressing on servers not being replaced (4th quarter 2010).

Beginning to put new web high availability servers in place.  Old servers will be taken out of service when new servers are fully configured and available.

- Revise firewall rules (4th quarter 2010)

- Reconfigure firewall devices to implement a "least privilege" security strategy. (4th quarter 2010).








In progress


In Progress


In Progress

In Progress: scheduling move of 8 remaining servers

Complete a computer security policy to include a password protected screensaver, and obtain approval for implementing this policy for audit compliance.  (2nd quarter 2010)


Improve dissemination and enforcement of campus security policies, a campus-wide IT Security Committee has been convened by the campus IT Security Officer and it includes representation from across campus.  The committee will also identify any vulnerability not adequately protected and develop policies/actions to ensure the risk is mitigated.

The Campus IT Security Officer has also created a security group within CITS that can quickly identify and act on security issues.

Activate and use the computer room space in 300 West Lexington Street facility

- Install network switches and prepare the infrastructure for security card access and personnel occupancy (2nd quarter 2010).

- Relocate some CITS infrastructure and networking staff to this location (2nd quarter 2010).

- Begin installing network equipment, server hardware and storage equipment. (2nd quarter 2010 and continuing through 2011 and beyond)

  • Install contemporary networking equipment to provide network connectivity for the equipment in the room. 
  • Install servers for campus production system
  • Install hardware and software redundancy of campus systems.
  • Install storage equipment for primary campus systems data storage as well as data back-up of campus systems.
  • Install school and department equipment.

- Discuss and determine the design of the room and the equipment needed for production and back-up systems, data storage, and high-performance computing. (3rd quarter 2010)

  • Engage and obtain input from an IT Advisory Committee
  • Engage and obtain input from a Faculty Research Computing Support Advisory Committee
  • Engage and get advice from vendor partners regarding contemporary computer room design and the capabilities and effective use of power, cooling distribution, and equipment

- Develop a faculty research computing program that would support faculty research computing needs, define support requirements, include an effective sustainability model and incentives for using a facility that synthesizes a common computing infrastructure with computing systems, specific applications, and data storage all linked by a high-speed network across campus and to the outside world.  

  • Finalize a research computing support program document that defines and explains the various aspects of the program. (4th quarter 2010)
  • Purchase and install storage equipment for faculty research data (1st quarter 2011).
  • Install computing nodes to be used as computational resources for faculty projects (1st quarter 2011)




Done: UPS, power distribution, installed rack. Software config. in process




Done & Ongoing







To be purchased in January 2011


Continue to configure and build-out the campus wireless network

- Enhance wireless security while expanding campus wireless infrastructure. (The following itemswill be completed in the 2nd and 3rd quarters of 2010)

  • Configure equipment for guest, faculty, student and staff access.
  • Cut-over to use new infrastructure and activate the myUMB authentication to gain secure access to the campus wireless network.
  • Establish procedures for creating guest accounts and guest access to the wireless network.
  • Providing easy and secure wireless access for faculty, staff and students using mobile computing and handheld devices. 






Work closely with Facilities Management on the following projects:

- Security Camera Project

  • President's office (2nd quarter 2010)
  • SMC Campus Center (4th quarter 2010)

- Fire Alarm Monitoring System (2nd quarter 2010)

- Medical Examiner building fiber installation (3rd quarter 2010)



Fiber installation is done; facilities is testing buildings & bringing them online


Complete operational plans and activities related to the transition of UMBI

- Activities for IMET (2nd quarter 2010 and ongoing)

- Activities for IBBR (2nd quarter 2010 and ongoing)



Work with the Office of Research & Development to provide server infrastructure support for:

- KSS techTracS application, database, and web server (2nd quarter 2010 and ongoing)


Email and Message Delivery

- Once schools are migrated to Exchange 2007, remove the Exchange 2003 Recipient Update Service from production and replace with the Exchange 2007 Email Address Policy Service.  (3rd quarter 2010)

- Replace the end of life GroupWise connector that links up the campus Exchange environment to the GroupWise email environments.  (3rd quarter 2010)

- Upgrade the Blackberry Enterprise Server to version 5.x.  (1st quarter 2011)

- Implement outbound email delivery using IronPort infrastructure.  (3rd quarter of 2011)

- Continue with the next step in re-architect inbound message delivery.  (4th quarter of 2011 and early 2012)

  • Re-architect legacy servers that handle delivery
  • Use the IronPort appliances and Enterprise Directory to take delivery of inbound email and direct it to the appropriate campus email server






In Progress

Work with the Office of External Affairs to produce the server infrastructure and database support for the Advance Development System project. (3rd quarter 2010 and ongoing)

- Implement development and production databases, applications and web server environments.

Done (ongoing system maintenance)

Continue to deploy contemporary IP Telephony (VoIP communication devices) in new buildings as well as in existing buildings that have achieved campus standards for network equipment and building infrastructure.  (All of the areas below will be completed by the end of the 4th quarter 2010, with the exception for Pharmacy which will be completed by the end of the 2nd quarter 2010)

- Pharmacy School

- Dental School

- Social Work

- Law School


- Saratoga Building



85% Complete - needed to order more equipment




85% Complete - network upgrade in progress

Work closely with Facilities Management and school facilities personnel to apply campus network standards in new and renovated facilities.  (The projects buildings below will be completed by the end of the 4th quarter 2010, with the exception for Pharmacy Hall and Pine St. Annex which will be completed by the end of the 2nd quarter 2010)

- Pharmacy Hall

- Pine St. Annex

- Nursing Renovation

- Bressler Building Renovations

- Medical Examiner's Office








Complete the Storage Area Network project for storing campus systems data in the new storage equipment located in the campus computer room

- Migrate development systems to the new SAN (4th quarter 2010)



Apply best practices and EMC technologies for the storage of development databases on the new SAN.  (Underway)


Replace hardware for development and production systems, as well as network, security, and communication devices, as part of a planned refresh cycle as well as for building redundancy in network and server hardware.  (1st Quarter 2011)

- Replace network switches, routers and firewalls

- eUMB HRMS development database server

- eUMB Financial system development database server Portal database, application and web servers

- Servers that support Web applications and the Web Content Management System


Re-architect server configurations for Web applications and the campus Website Content Management System and position servers behind the Load Balancer.  1st Quarter 2011


Establish common firewall rules for CITS and School firewall devices.  (1st quarter 2011)

- CITS and School networking group to establish common firewall rules; maintaining security while ensuring access to campus and school resources

- Implement a “least privilege” security strategy.

- Protect critical systems from untrusted parties by applying appropriate firewall rules and properly configuring firewalls.

- Configure firewall security modules to send alerts to firewall administrators for high severity event messages concerning the devices operational status.






Testing and Ongoing

Achieve current networking standards for all areas of the campus.  (2nd quarter 2011)

On Track

Explore the possibility of Server Virtualization as a campus service so that schools don’t need to manage as many servers.  (Research to be undertaken; begin implementation 2nd or 3rd quarter 2011)


Build second network core facility in 620 Lexington Street to achieve network redundancy and disaster avoidance if a major fiber problem occurred at Howard Hall.  (3rd quarter 2011)

- Develop an RFP for installing redundant fiber-optic cabling in duct banks that connect to every campus building and to the second network core.

- Install fiber-optic cabling.

- Purchase network core equipment and install equipment in 620 Lexington building.

Equipment ordered, need to create plan and get funding for fiber installation

In Progress

Waiting on funding source

Equipment has been ordered

Plan and begin implementing a new campus network capacity standard.  (3rd quarter 2011)

- Begin planning the campus network upgrade from 1 GigE to 10 GigE.

- Install first 10 GigE network segments in 300 West Lexington Street, Howard Hall and any research intensive facility deemed critical. 1st and 2nd quarter 2011

In progress; networking equipment to accommodate 10 GigE capacity at the campus core has been ordered and will be implemented in the 1st quarter 2011.

Explore possible solutions for email encryption

- If feasible and cost-effective, implement an email encryption solution (3rd quarter 2011)


Undertake a disaster recovery test of procedures in the CITS Disaster Recovery Plan.  (4th quarter 2011)

- Document testing results and make any needed changes to disaster recovery procedures.


Explore the possible acquisition and use of newer, state-of-the-art videoconferencing systems (2010 and 2011)

- Evaluate Cisco Corporations “Telepresence” equipment and videoconferencing solution. 

- Evaluate other brands (Tandberg and Polycom) of videoconferencing equipment. 

- Test the use of Webcams for structured videoconferencing sessions.

- Test the use of Cisco Corporations VoIP televideo devices.

- Determine best solutions for multi-site connections via videoconferencing “bridging” technology.


Done, on hold

Acquired 3 Tandberg systems

Done, in use



Complete VoIP equipment installations in remaining areas of the campus.  (end of 2011, early 2012)

On Target

Access to Information Resources

Identify remaining enterprise systems that can leverage the myUMid and implement its use where possible.  (2010 and 2011)

- Project plans to be developed for student and research systems that can be configured to use the myUMid




Explore the possibility of implementing single sign-on for enterprise applications and implement where possible.  (2010 and 2011) 

- Student and research applications to be identified and project plans to be developed for implementing the use of a single sign-on.



Student Systems done

Develop student email account self-service.  (2nd quarter 2010)

- Develop and deploy self-service email account provisioning for students.

- Create web interface for e-mail Admins and IT Help Desk to manage e-mail messages.  

- Implement handling for old students/employees returning as new students to reactivate their old UMNET e-mail address.

- Alias transition into alias OU.

- Replace current mass add process for incoming students. 








Implement a new student email system. 

- Investigate in-house solutions as well as externally hosted solutions

  • Assess cost and feasibility of upgrading and deploying a new campus hosted solution.
  • Check security, privacy, legal, policy issues, etc. with an externally hosted solution
  • Make recommendation and present preferred option to campus leadership and students.
  • Implement new system. 



Done, checking further
Done, Google email and app solution is preference 
Small pilot begining in 1st quarter 2011

Create a myUM Community System that would replace the existing Affiliate System and the Stub Record application (application used for creating the UM One Cards) so that adjunct faculty, internal affiliates (those individuals that work on campus but are not paid by UM) and external affiliates can get easier and faster access to UM systems and resources. 

- Create basic system and introduce as authoritative source to the enterprise directory.  (1st quarter 2011)

- Design web environment for registration and administration.

-  Establish database to hold registration information, Community System security.

-  Create interface and establish a feed from the Community System to the enterprise directory.

- Transition non-eUM Affiliates from the current eUM Affiliate System to the Community System (3rd quarter 2011)

  • Create and enable electronic self-registration. 
  • Develop an electronic approval/sponsorship process, including renewals.

- Use the myUM Community System as a replacement for the current Stub Record application (application that is used for the One Card).  (4th quarter 2011 and beyond)

  • Create and enable electronic self-registration.
  • Develop an electronic approval process.

Establish a mobile computing program that would include:  (The activities below will start 2nd quarter 2010 and continue through 2011)

- Standards for mobile computing and handheld devices.

- Discounted pricing for mobile devices and service plans

- Identify opportunities for mobile apps and prioritize based on value to the campus community and resources available.

- Establish a campus “app” development team that would be trained and learn how to develop apps for mobile devices.

- Begin developing applications that can be downloaded to mobile devices.





On Hold

Administrative Systems

Continue developing e-forms for business, human resources, and student processes.

- Complete a Request for Proposal for an “electronic toolkit” that will expedite the development of electronic business and human resource forms.  (2nd quarter 2010)

Acquire an “electronic toolkit” for developing e-forms. 

- Obtain training and learn how to use the toolkit.  

- Perform an analysis of Travel forms, preparing for the conversion to electronic processing.  (3rd quarter 2010)

- Begin the technical development of Travel e-forms, converting paper forms and processing to electronic processing.  New Target date

- Prepare training materials and instructions and implement the Travel e-forms.  New Target date

- Continue with the Timesheet project and make the non-exempt timesheet electronic.  (1st quarter 2011)

- Undertake analyses of HR and Payroll forms and processes for the purpose of re-engineering processes and converting to e-forms.  (Analysis and investigation to begin in 2010)

- Investigate the feasibility of developing an electronic reconciliation and approval screen for the Procard New Target date




1st Quarter 2011


2nd quarter 2011

2nd quarter 2011

On Schedule


2nd quarter 2011

Complete the Dunning Letter generation process.  (2nd quarter 2010)


Finish the electronic interface for the Campus Center URecFit payroll deductions


Continue to support and implement changes for current and future Salary Reduction mandates, if necessary, to the HRMS.  (3rd quarter 2010)

Completed for 2010 and ready if necessary for 2011

Investigate additional solutions to accept electronic payments (credit card) for services provided by business and service units on campus.  (4th quarter 2010)  


Investigate and assess risk for compliance with electronic systems used for payment/credit card processing (Payment Card Industry Data Security Standard).  (4th quarter 2010)

- Achieve standard and compliance, if necessary, systems used for credit card processing.  (2nd quarter 2011) 

Waiting on vendor

Implement the new fringe benefit allocation model.  (2nd quarter 2011)

postponed to FY 2012

Upgrade the Student Information Management System (Banner) to version 8.x and work on priority requests. 

- Provide Banner training/refresher courses as needed and requested. 

- Complete MHEC scholarship interface for Financial Aid and Bursar's areas

- Enhance student service provider interfaces (PharmCAS, ADSAS, NursingCAS, and GRE) into Banner.  (2nd and 3rd quarter 2010)

- Continue with document imaging projects.

  • SON Nurse Anesthesia project.  (3rd quarter 2010)
  • SOM 3rd party grade integration and add/drop process.  (3rd quarter 2010)
  • Work with Graduate School to capture graduate student data.  (3rd quarter 2010)

- Implement CAPP module for tracking student progress/ achievement

  • Law  (3rd quarter 2010)
  • Pharmacy  (2011)
  • Nursing  (2011)

- Implement Web admissions, Registration, and Recruiting for Public Health. 

- Participate with the implementation of TargetX for recruitment management and communications to prospective School of Social Work students and provide guidance for the vendor to build an interface to Banner.  (3rd quarter 2010)

- Plan, prepare, and implement the new Banner 8.x version.  (Completion at the end of 4th quarter 2010)

- Evaluate and implement a Counseling Center scheduling application. (4th quarter 2010)

- Investigate additional waitlist capabilities in Banner 8.x.  (2nd quarter 2011)

- Integrate textbook requirements with the student academic registration process. (2nd quarter 2011)

- Convert data from the legacy SOLARS system into Banner.

-  Develop a grade interface to Banner (eliminating double data entry to help eliminate problems with data integrity).  (4th quarter 2011)

  • Convert data from 1980 to 2000 to improve the transcript generation service. (3rd quarter 2011)

-  Develop a grade interface to Banner (eliminating double data entry to help eliminate problems with data integrity).  (4th quarter 2011) 

More critical tasks for Banner: priorities after upgrade are:

  • Application Server upgrades to address Oracle Fusion middleware updates
  • Switching to Java from JInitiator
  • Appworx Release 8



Delayed due to testing errors, new target is 1st quarter 2011

Ongoing and proceeding at the pace of each school involved


Ongoing and proceeding at the pace of each school involved
Admissions - Done
Working at the pace of the school

Delayed, testing
now and moving forward at school’s pace


Waiting for Counseling Center’s advice on when to proceed


COEUS grant proposal development and management system

- Perform COEUS production updates twice a year to keep current with federal regulations unless mandates dictate additional upgrades.

- Implement phase II COEUS RAVEN reporting enhancements which will include updated pre-award and subcontract level reporting, award level reporting, new data items for reporting selection, new screen to display all current and proposed effort for an employee.   (3rd quarter 2010)

- Install Kuali 2.0 software on CITS servers to create a testing “sand box” area for access by UMB staff. (3rd quarter 2010)

- Review Kuali software functionality and the impact on UMB’s specific business practices.  Work with the Kuali Foundation on enhancements and product modifications based on UMB’s software review.



Go Live Change to 11/6/2010 - Done


Rescheduled to 2nd quarter 2011


2nd through 4th quarter 2011

Archibus space inventory management system

- Work with the Department of Capital Budget and Planning to review and possibly upgrade the Archibus system to the vendor’s latest release.  (2nd quarter 2011)

- Work with Department of Capital Budget and Planning on the development of UMB’s phrase 2 enhancements.  These enhancements will allow UMB to assign space by individual projects and principal investigators for research administration reporting purposes.  (2nd quarter of 2011)



In Progress

Develop Web applications for:

(The following applications will be completed in the 2nd/3rd quarter 2010 timeframe)

- Develop OEA Credit Card monitoring application.

- Develop and implement an International Student web application for the Office of International Services.

- Develop RSS feed function for displaying news from the Intranet application.

- Implement WordPress for campus-based blogging capabilities Campus-wide

- Enhance the InvenioIP application.

- Develop a new HS/HSL circulation application to manage software purchases and inventory.

- Develop a Wellness Hub application to be included as part of the new Wellness Hub website.


OEA has changed vendors and is partnering w/CITS on implementation



WordPress is set up and OEA is making the sites within WordPress.
On hold indefinitely due to lack of funding and low priority

Currently on hold


Upgrade other administrative software applications:

(The following software will be upgraded in 2nd/3rd quarter 2010 timeframe, with the exception of ImageNow, which will be upgraded in 3rd/4th quarter 2010)

- ColdFusion Web application

- User Productivity Kit training tool

- ImageNow document imaging and management

- Maximus effort report tracking system for grants

- Web content management system





In Progress

In Progress


Upgrade and enhance current reporting tools

- In addition to encumbering by fiscal year, investigate the feasibility to encumber salaries and fringe benefits by grant period.  If doable, reflect encumbrances in RAVEN.  (Investigation to occur in 3rd quarter of 2010).

- Investigate contemporary reporting tools as a future replacement of the Crystal Reports used for accessing information in the Student Information Management System (SIMS).  (3rd quarter 2011)

   Find a more contemporary tool that can:

  • Generate ad hoc reports
  • Prepare reports needed for reaccreditation
  • Generate trend analysis and planning reports (ability to analyze prospect data, make enrollment predictions, track retention and graduation rates, cost of recruitment, etc)

- Investigate and evaluate contemporary tools that may enhance data mining, analysis and reporting. (3rd quarter 2011)

Investigation revised to occur in 3rd quarter of 2011

Systems for Teaching and Learning

Upgrade to Blackboard version 9.x  (2nd quarter 2010)

-  Prepare test environment and test

- Prepare training materials

- Training Blackboard administrators

- Test 9.1 version

- Train faculty

- Help faculty teaching in the Summer build course materials

- Acceptance testing









Improve support for academic applications by further opening lines of communication with vendors to ensure teaching and learning activities, priorities, and support needs are communicated effectively.

- Reinstate a monthly Blackboard support telephone call to include representation by CITS, ETC Chairs, and other invited personnel with specific agenda items for discussion with Blackboard representatives.  (2nd quarter 2010)




Provide an online surveying tool for teaching students how to survey.  (3rd quarter 2010)

Done, Survey Monkey

Upgrade the production Mediasite content capture system to the newest version (version 5.3).  (3rd quarter 2010)


Investigate and evaluate an online, real-time conferencing system for teaching and learning.  (4th quarter 2010)

- Prepare and distribute a Request for Proposals

- Evaluate responses and select system

In Progress

Upgrade other academic teaching and learning systems

- QuestionMark online testing and assessment software.

  • Test new connector to Blackboard
  • Test QM version 5.0 through Fall 2010
  • Cut-over to new version (1st quarter 2011)

- Develop direct access to Questionmark Server with local authentication and alternative grade reporting.



If testing continues to go well, upgrade to 5.2 will occur in 1st quarter 2011.
Pending Testing


Improve the use and security of the Blackboard Domain Administrator functionality by: (To be completed in 1st quarter 2011)

- Conducting an annual security review of Domain Administrator functionality in use by Schools/Departments.

- Improving the use of the “institution” role by developing a process to set student roles automatically.

- Working with Schools/Units to develop specific branding, informational models, and tabs with provisions to provide content management functionality to the School/Unit.

Ongoing as time permits





In Progress

Expand back-up processes for enterprise teaching/learning applications.  (4th quarter 2011)

- Work with Schools/Units to develop a course archiving/back-up arrangement to make the restoration of courses easier.


Identify and resolve performance bottlenecks within the Bb application

1st Quarter 2011

Apply 9.1 SP1, SP2, SP3


Communications, Feedback, Service Delivery, and Support

Expand communications to and with the campus community.  (Underway and during 2010, 2011 and beyond)

- Emails to campus, school and department Communications personnel

- CITSBits online newsletters

- VOICE articles

- Web postings

- In-person meetings, IT Leaders, faculty, staff senate

- Electronic discussion boards 1st quarter 2011

- Online brochures, advertisements

- Orientation materials, etc.










Promote campus policies and programs, especially the campus IT security program and rules, and communicate these to the campus frequently.  (Ongoing through 2010, 2011 and beyond)

- Develop a campus policy website

- Enhance campus IT policy web page.  (2nd quarter 2011) 


Underway, being led by the UM Policy Oversight Workgroup - working with CITS Web Development

Collaborate to identify and satisfy campus software needs

- Publicize software programs currently available in the campus Software Licensing Office. 

- Survey faculty, students, and staff to determine if other software programs are needed. 


- Negotiate licenses for any additional software programs that should be offered via the Software Licensing Office. 



Survey to be made and sent 1st quarter 2011.  Needs from the survey TBD and shared in 2nd quarter 2011


Help Desk collaborations across UM, UMMC, and UPI.  (Underway and ongoing)

- Pursue additional opportunities for collaborating with Help Desk operations across UM, UMMC, UPI

- Hold regular meetings to discuss and share information; identify areas for collaboration; streamline and enhance service delivery.


Quarterly meetings to be reconvened in 1st quarter of 2011 with CITS as initiator

Ongoing quarterly, beginning 1st quarter 2011

Work with the Office of Research Development to provide access for faculty to research resources via a single web page.  (1st quarter 2010)


Design and/or redesign campus Websites

(The following Websites will be completed in 2nd and 3rd quarter 2010, with the exception of converting Web content and Websites not in the campus Web server environment, which will occur in the 1st and 2nd quarters of 2011, and the pending redesign of the Campus Center website)

- Redesign the campus Home Page and Website

- Complete phase II of the Dental School website

- Update the campus housing website

- Complete URecFit website

- Update software licensing website

- Update Writing Center website

- Develop the new IMET website

- Develop a new Eldercare website

- Investigate feasibility of moving the BioPark website into the campus Content Management System

- Update the Graduate School website

- Convert Web content and Websites that are not currently in the campus Content Management System (CMS) and campus Web server environment

- Develop a consolidated Twitter page to manage and display OEA’s News Bureau information.

- Undertake an assessment of the Campus Center website, with a review of features and functionality needed for the site, and then perform a redesign. (2011)

- Develop a new Wellness Hub website.

- Develop a CMS solution to enable users to sign-up for RSS feed notifications












Done, ORD Privately contracting hosting and maintenance



Done, but changes to Twitter made it unstable; currently engaged with other OEA priorities 

In Progress; redesing is underway


Done; delivering RSS feed directly to the CMS is not possible, so a solution was developed on Coldfusion servers that can be used by websites and applications

Web Projects initiated after the IT Plan was developed:

- Develop Mobile templates so visitors to UMB’s websites can view them using mobile devices

- Address 508 compliance concerns, mobile accessibility and making site usable for visitors with disabilities

- ORD redesign

- Police redesign

- Enhance new Wellness Hub site and applications ot use credit card

- Load balancing new Web Server Infrastructure

- Develop Telecomm database application

- Poison Center redesign

- Graduate School redesign

- Develop URecFit scheduler app


In Progress

Research and Audit has begun

In Progress


In Progress

In Progress

In Progress

In Progress

Waiting for Dean

In Progress

Develop training resources specifically for faculty: (begin 2nd quarter 2010 and ongoing)

- Blackboard Training

- On-demand, online and in classroom

- Schedule more demonstrations and presentations of the tools and technologies that are or become available

- Develop training materials

- Post online, provide trianing on-demand

- Provide links that connect to a campus training website

All of these span other areas besides the Training Group within CITS




Done and Ongoing


Enhance the campus Academic Systems and Services website to include a catalog of all the academic systems, communication and collaboration tools, and types of training available. 

Pending redesign in 1st and 2nd quarter 2011

Support the Global IT Initiative (3rd quarter 2010 and ongoing)

- Work with the Office of Research and Development and School IT Leaders to develop a list of IT requirements and considerations to be reviewed prior to faculty and staff departing to overseas locations



Implement an electronic communication tool(s) and create a campus forum(s) for sharing information regarding needs, new available technologies, services and support, e.g., discussion boards, blog, WebEx, Google wave, etc. 

- Implement a campus-wide online communication forum specifically for faculty

CITS has purchased and implemented SYMPA, a tool designed to create on line communications environment for targeted groups.  It can be accessed by a faculty member using a myUMBid. It is relatively easy to use.  A group of faculty in Pharmacy has agreed to test SYMPA to improve communications among faculty in a course taught by many persons over a long period of time.  Feedback from this group and other administrative groups already using SYMPA will determine if it is adequately meeting needs for a faculty communications forum.

1st quarter 2011


CITS is committed to providing an acceptable solution within the 1st quarter of 2011.

Continue to implement new WebHelpDesk features and functionality.  (1st quarter 2011)

- Continue implementation of WebHelpDesk to improve how Help Desk request are submitted, routed, and tracked.

- Work with the schools of Pharmacy, Nursing and Law (as well as the other schools as they acquire licenses) to develop Tier 2 support. 

- Deploy a development environment to test a new version of the software

- Plan and proceed to implement self-service features of WebHelpDesk including enabling users to submit and review tickets via the Web.



Ongoing: Pharmacy and Nursing complete, Law not using, others purchased tier one or did not purchase agents.


Ongoing: partially implemented but not advertised.

Provide an online solution for document storage, sharing, and editing/collaborating for faculty.

A collaborative software committee has been formed to identify the specific needs to be met by a product.  The committee has developed a list of mandatory and desirable features.  Using those lists, test environments have been created for four different products: Alfresco, Vibe, SharePoint, and Confluence. Members of the committee have volunteered to test one or more of the products and report back to the whole committee.   


Results, combined with an analysis of support requirements should lead to a choice of products by the end of the 1st quarter 2011.

Establish better communication and coordination with IT personnel and faculty that are located at Shady Grove.  (1st quarter 2011)

Develop a student website that provides access to available IT and support resources and online training.  (1st quarter 2011)

Develop and distribute a user satisfaction survey that would be distributed to the campus community.  (1st quarter 2011)

- Assess findings

- Make changes and improvements, as needed

Develop a campus training website, which provides a catalog of all the types of training available.  (2nd quarter 2011)

- Develop additional online training materials and post on the website

- Provide links to web pages that contain training materials, support and resources 

Web Group leading development effort with Training Group