Blackboard

Collaborate Support

HIPAA Warning:

While the Blackboard Collaborate tool is ideal for sharing a vast array of information, including multimedia and images, the Blackboard Collaborate Web conferencing system is not meant to be used to discuss, share, or record Protected Health Information.

Please note the current Collaborate maintenence schedule:

Bb Collaborate Scheduled Maintenance occurs every Thursday from 2:00 AM to 6:00 AM EST and every Saturday from 10:00 PM to Sunday 2:00 AM EST.
Users of Collaborate should avoid holding any type of web/voice conferencing during these time periods.

Troubleshooting: 

Web Conferencing Support Notice: 10-17-2013
Latest Java 7 update 45 and Java 6 update 65 causes Security Warning Prompt. If you are getting Security Warning Prompts when you try to join a Collaborate session click here for more information.

Logging in:

Faculty & Students - Log in to your Blackboard Course and access Collaborate through the course menu
Administrators, meeting organizers and moderators - Log in through the Session Administration System (SAS)

If you are are not a faculty member or a student and you are new to Blackboard Collaborate, you will need to have an account created for you.
If you are a faculty member, Collaborate is accessed through your Blackboard courses


Please contact the Blackboard Collaborate Administrator for your school or department:

Blackboard Collaborate Administrators

School/DepartmentName/Email
Academic and Student AffairsAdministrator, ASA
SODAdministrator, Dental
SSWBhandari,  Archana
HSLBodycomb,  Aphrodite
SOMBowser, Sharon
SOM-MedicineEd Heiger
SOM-PTRSHawk, Jeff
ORDDavidson,  Scott
SONRietschel, Matt
SOPTucker, Shannon

If your school and/or department is not listed above, please contact the Blackboard Collaborate Support Group via email.

If you are in need of assistance with your Blackboard Collaborate account, and neither the resources above nor the resources on the Collaborate Training page have been able to resolve your issue, please contact the IT Help Desk and they will help direct your concern to the appropriate support group.