Collaborate Support

Bb Collaborate Scheduled Maintenance normally occurs on Saturdays from 10:00 PM to Sunday 2:00 AM EST.

Users of Collaborate should avoid holding any type of web/voice conferencing during these time periods.

HIPAA Warning

While the Blackboard Collaborate tool is ideal for sharing a vast array of information, including multimedia and images, the Blackboard Collaborate Web conferencing system is not meant to be used to discuss, share, or record Protected Health Information.

Troubleshooting

Collaborate Ultra Troubleshooting

Collaborate Classic Participants Guide - Middle of page

Collaborate Classic Moderators Guide - See Download Section

Collaborate Classic Essentials for Moderators Guide - See Download Section

Logging in

Faculty & Students

Log in to your Blackboard Course and access Collaborate through the course menu
Administrators, meeting organizers and moderators - Log in through the Session Administration System (SAS)

If you are are not a faculty member or a student and you are new to Blackboard Collaborate, you will need to have an account created for you.

If you are a faculty member, Collaborate is accessed through your Blackboard courses. 

Please contact the Blackboard Collaborate Administrator for your school or department:

Blackboard Collaborate Administrators

Academic and Student Affairs Administrator, ASA
SOD Administrator, Dental
SSW Shah-Nelson, Clark
HSL Bodycomb,  Aphrodite
SOM Bowser, Sharon
SOM-Medicine Heiger Ed
SOM-PTRS Hawk, Jeff
ORD Davidson, Scott
SON Rietschel, Matt
SOP Tucker, Shannon

If your school and/or department is not listed above, please contact the Blackboard Collaborate Support Group via email.

If you are in need of assistance with your Blackboard Collaborate account, and neither the resources above nor the resources on the Collaborate Training page have been able to resolve your issue, please email the IT Help Desk and they will help direct your concern to the appropriate support group.